O'Meara Ford

I’m still upset about the incompetence of the service on my Eco- Sport SUV. I want a refund of $357. Please review & reply !! on my Eco- Sport SUV. I want a refund of $357. Please review & reply !! More

I had an extremely disappointing experience with O’Meara Ford’s service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few Ford’s service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few issues I was experiencing. Instead of receiving helpful, expert service, I was charged $250 for a so-called diagnostic fee that ultimately amounted to simple settings adjustments buried in the vehicle’s menu system. When I questioned the charge, I was told it took the technician hours to figure out the settings. Frankly, that explanation is unacceptable. This is a Ford dealership. Understanding Ford vehicle systems should be baseline expertise, not something billed as hours of diagnostic labor. The interaction felt condescending, as if the expectation was that I should feel foolish for not knowing something they should absolutely know. When I politely asked if the fee could be removed, given that no actual repair work was done, I was told “absolutely not.” I run my own business, and I would be embarrassed to charge a client for something I should have known how to handle efficiently. The idea that this took three hours is simply not credible. To make matters worse, the actual 20,000-mile service was either not performed or not properly documented, as it did not appear clearly on the final bill. This documentation matters, especially for future resale, and that oversight alone is unacceptable. As a result of this experience, I will never return to this dealership. I was planning to look at a Toyota Sienna they had on the lot and intended to purchase one. Instead, I left, went to a different dealership the same day, and bought the exact model elsewhere because I did not want to give my business to a dealership with such poor customer service. You have lost a customer, and I will be advising others in my circle who own Ford vehicles to stay away from this dealership as well. More

I worked with Dave Taylor. He made the process very straightforward and was great to work with. He made the process very straightforward and was great to work with. More

We have been Omeara Ford customers for over 30 years, and service both our Ford vehicles with Omeara. We purchased a new Bronco from another dealership. We did test drive and check Omeara first but they did service both our Ford vehicles with Omeara. We purchased a new Bronco from another dealership. We did test drive and check Omeara first but they did not have the model we were looking for. I scheduled the new Bronco in with Omeara for a couple interior warranty issues. I was told I would need to leave it for 5 DAYS because they had 20 vehicles ahead of me. And if I wanted it done faster to take it to the dealer I bought it from. Well the dealer I bought it from had one issue repaired in the check-in lane and the second issue a part was ordered and repaired in two hours on a return visit. Unfortunately, we will NEVER return to Omeara Ford for service or sales. More

We continue to work with O'Meara because the customer service never diappoints. They always work with us to find the vehicle we want and the buying experience is not a chore. We have worked directly with service never diappoints. They always work with us to find the vehicle we want and the buying experience is not a chore. We have worked directly with Michael John for over 15 years and continue to appreciate his service. More

Treated very well by staff. They diagnosed the problem, and I got my car back the following day. They diagnosed the problem, and I got my car back the following day. More

Customer service was top priority with my service manager. Top of the line from the techs to management. manager. Top of the line from the techs to management. More

It is clean and inviting and the service writer was friendly and keeper me informed. The mechanic was fast and clean .great experience friendly and keeper me informed. The mechanic was fast and clean .great experience More

Had a problem with battery charging, took two days, I am greatful they found the problem and got me back on the road again greatful they found the problem and got me back on the road again More

I knew what I wanted and called when I found the appropriate vehicle at this dealership. I was quoted incorrect tax at first, which was not initially the sales person's fault as my PO Box and physi appropriate vehicle at this dealership. I was quoted incorrect tax at first, which was not initially the sales person's fault as my PO Box and physical address are in different towns with different towns. However, once that was rectified I thought we were good to go. At the time I sat down with the finance person, it was apparent that the final paperwork provided to my bank still had the incorrect tax, which negatively impacted my loan and required me to pay more out of pocket. Neither the finance department nor the sales person were interested in rectifying, both blamed it on the other. I understand the tax rate is the tax rate, however, they are the ones that got it incorrect on the finalized paperwork. I was told the finance manager was "not in the building" and would call me to rectify the situation. No one has called. I was also trading in a vehicle. It was a 2005, which is clearly older, but did have very low miles for its age. I was very up front with the known issues of the vehicle. When test driving the new vehicle, I mentioned those issues to the sales person to be sure he passed them on to the service department for rectification prior to a new buyer looking at the vehicle. He told me that finding problems was "their job," and he didn't want to pass on any issues. I thought this was horribly unethical and I was trying to make the service department's job easier by pointing out issues. Then, when I was signing my paperwork, the sales person said, "hey, your 4-wheel drive doesn't even work." I used my 4-wheel drive daily as I live 2 miles up a dirt road and it works just fine. Plus, I still had all the keys in my pocket and no one had even looked at the vehicle. While I ultimately purchased the vehicle I wanted, the whole transaction felt incredibly sleazy. Even the automated text to rate their service was a bad link that simply said, "Thanks for your positive review" which I definitely didn't leave. I would not recommend doing business with this dealership. More