O'Meara Ford

Had a problem with battery charging, took two days, I am greatful they found the problem and got me back on the road again greatful they found the problem and got me back on the road again More

I knew what I wanted and called when I found the appropriate vehicle at this dealership. I was quoted incorrect tax at first, which was not initially the sales person's fault as my PO Box and physi appropriate vehicle at this dealership. I was quoted incorrect tax at first, which was not initially the sales person's fault as my PO Box and physical address are in different towns with different towns. However, once that was rectified I thought we were good to go. At the time I sat down with the finance person, it was apparent that the final paperwork provided to my bank still had the incorrect tax, which negatively impacted my loan and required me to pay more out of pocket. Neither the finance department nor the sales person were interested in rectifying, both blamed it on the other. I understand the tax rate is the tax rate, however, they are the ones that got it incorrect on the finalized paperwork. I was told the finance manager was "not in the building" and would call me to rectify the situation. No one has called. I was also trading in a vehicle. It was a 2005, which is clearly older, but did have very low miles for its age. I was very up front with the known issues of the vehicle. When test driving the new vehicle, I mentioned those issues to the sales person to be sure he passed them on to the service department for rectification prior to a new buyer looking at the vehicle. He told me that finding problems was "their job," and he didn't want to pass on any issues. I thought this was horribly unethical and I was trying to make the service department's job easier by pointing out issues. Then, when I was signing my paperwork, the sales person said, "hey, your 4-wheel drive doesn't even work." I used my 4-wheel drive daily as I live 2 miles up a dirt road and it works just fine. Plus, I still had all the keys in my pocket and no one had even looked at the vehicle. While I ultimately purchased the vehicle I wanted, the whole transaction felt incredibly sleazy. Even the automated text to rate their service was a bad link that simply said, "Thanks for your positive review" which I definitely didn't leave. I would not recommend doing business with this dealership. More

It’s very frustrating to make an appointment at 9am and then be told it’s a 3 hour wait. Not sure what the point of making an appointment even is and they should figure out a better system. then be told it’s a 3 hour wait. Not sure what the point of making an appointment even is and they should figure out a better system. More

Brought my Ford Explorer in for 4 new tires. Blake gave us a spot on quote and work was done very quickly! Blake gave us a spot on quote and work was done very quickly! More

They have been very helpful and have worked through issues with me as I need help. issues with me as I need help. More

Consistently outstanding costumers service is awesome and the quality of service is excellent. My vehicle is always taking care of the quality of service is excellent. My vehicle is always taking care of More

Great and super friendly staff and always fixes my Bronco right the first time and quickly! right the first time and quickly! More

Used pickup and delivery for 1st time due to declining health. A little confusion at 1st, but immediately rectified. Did the annual Works Package on a 2013 Ford Escape with 46,524 miles on it that I bou health. A little confusion at 1st, but immediately rectified. Did the annual Works Package on a 2013 Ford Escape with 46,524 miles on it that I bought new just before retirement. I'm very happy with overall experience. More

I had a great experience with the service department. My vehicle was fixed sooner than expected. My vehicle was fixed sooner than expected. More

Service clerk was very helpful. Quick service from the quick lane techs. No one tried to sell me anything but gave good advice about future needs for my truck. Quick service from the quick lane techs. No one tried to sell me anything but gave good advice about future needs for my truck. More