O'Fallon Buick GMC - Service Center

First Class All The Way! Customer service as well as the service department techs, are all cordial, professional and personable. I've made the right decision to establish our Customer service as well as the service department techs, are all cordial, professional and personable. I've made the right decision to establish ourselves with O'Fallon Buick to handle all our service needs. More

I have nothing bad to say. They took my vehicle, worked with my extended warranty provider, and fixed my truck with no issues. They took my vehicle, worked with my extended warranty provider, and fixed my truck with no issues. More

Great service, great communication and all scheduled work is done within a reasonable amount of time. is done within a reasonable amount of time. More

Best service around I will make sure to tell everyone to come visit the best dealership around. Thank you to the best ever ! come visit the best dealership around. Thank you to the best ever ! More

Follow up was lacking. Ordered a part that was quoted to be ready the next week by Tuesday, was never called to advise the part wasn’t going to be ready as advised. Calle Ordered a part that was quoted to be ready the next week by Tuesday, was never called to advise the part wasn’t going to be ready as advised. Called Wednesday and Thursday to ask status, but still never received a call to let me know the part wasn’t ready. I finally decided to just show up Friday afternoon and the part wasn’t ready there. I expect better communication and follow up. More

The folks in the service department were fast and friendly. I’m happy I purchased my car there. friendly. I’m happy I purchased my car there. More

The buying experience was fine. Having to take my new suv back after a few days to fix not being able to have phone service was not so great. Then having to return the next day to Having to take my new suv back after a few days to fix not being able to have phone service was not so great. Then having to return the next day to complete the update does not give me confidence the problem is solved. It is not. I am returning again. I am not pleased to be driving on a trip along and my computer screen go only to date and time. I called service four times to get to speak to a service person, only to be told there was nothing I could do. I had to use my phone for navigation. I can only hope that the third time is a charm and the problem finally gets fixed. The seat heaters are not working correctly. I just want my brand new suv to work correctly. More

Buying the vehicle was great but it has been 3 weeks now and still no title or paperwork to pay sales tax or to get plates. Called finance department but still no paperwork and i paid cash. Getting real ups and still no title or paperwork to pay sales tax or to get plates. Called finance department but still no paperwork and i paid cash. Getting real upset by now . Might have to consult a lawyer to get resolved. A one star on getting paperwork. More

Service department was great to work with using our extended warranty to get the repairs completed. extended warranty to get the repairs completed. More

The few times I have had to go back after purchasing my I’m treated with the same courtesy as before the sale. All of my issues were handled timely. I’m treated with the same courtesy as before the sale. All of my issues were handled timely. More