O'Fallon Buick GMC - Service Center

The buying experience was fine. Having to take my new suv back after a few days to fix not being able to have phone service was not so great. Then having to return the next day to Having to take my new suv back after a few days to fix not being able to have phone service was not so great. Then having to return the next day to complete the update does not give me confidence the problem is solved. It is not. I am returning again. I am not pleased to be driving on a trip along and my computer screen go only to date and time. I called service four times to get to speak to a service person, only to be told there was nothing I could do. I had to use my phone for navigation. I can only hope that the third time is a charm and the problem finally gets fixed. The seat heaters are not working correctly. I just want my brand new suv to work correctly. More

Buying the vehicle was great but it has been 3 weeks now and still no title or paperwork to pay sales tax or to get plates. Called finance department but still no paperwork and i paid cash. Getting real ups and still no title or paperwork to pay sales tax or to get plates. Called finance department but still no paperwork and i paid cash. Getting real upset by now . Might have to consult a lawyer to get resolved. A one star on getting paperwork. More

Service department was great to work with using our extended warranty to get the repairs completed. extended warranty to get the repairs completed. More

The few times I have had to go back after purchasing my I’m treated with the same courtesy as before the sale. All of my issues were handled timely. I’m treated with the same courtesy as before the sale. All of my issues were handled timely. More

Fantastic service. Very polite and willing to help. The service manager-Don came out to great customers and check to make sure they were happy! Fantastic customer servi Very polite and willing to help. The service manager-Don came out to great customers and check to make sure they were happy! Fantastic customer service. More

First time using O’Fallon Buick for service and it won’t be my last. Service personnel were very professional and my vehicle was out as promised. be my last. Service personnel were very professional and my vehicle was out as promised. More

Service Department was fast and delivered in time originally promised. Service waiting area was clean and comfortable. originally promised. Service waiting area was clean and comfortable. More

Needed new tires, Joe helped us select tires to meet our needs. They were installed quickly, and the price was right. needs. They were installed quickly, and the price was right. More

Excellent service and sales. Everyone is very friendly and very helpful. Best dealership I have ever visited. Highly recommend them for all your vehicle needs. Everyone is very friendly and very helpful. Best dealership I have ever visited. Highly recommend them for all your vehicle needs. More

Their service department exceeds expectations. We are full time RVers and had our truck go into reduced power, we called a couple Chevy dealers in the area and were met with unhelpful and unfriend We are full time RVers and had our truck go into reduced power, we called a couple Chevy dealers in the area and were met with unhelpful and unfriendly responses. I tried this GMC dealer and each person was professional and friendly. We had the pleasure of working with Nick who was compassionate and showed empathy to our situation. The service department is run efficiently and with such integrity that we felt that when we are ready for a new vehicle we would make a trip to this area again and work with these amazing folks. More