O'Fallon Buick GMC - Service Center

The drop off weren't smoothly and the staff was professional and got my truck taken care of quickly. professional and got my truck taken care of quickly. More

Very clean shop. Friendly and knowledgeable staff. Easy to set up appointments for service and everyone is willing to help. Friendly and knowledgeable staff. Easy to set up appointments for service and everyone is willing to help. More

Fast courtesy is unmatched knowledge is great all questions answered in simple language would recommend them to everyone I know questions answered in simple language would recommend them to everyone I know More

Great dealership with outstanding staff members and customer service. Always makes me feel like I’m an important customer. customer service. Always makes me feel like I’m an important customer. More

This visit was unsatisfactory. Went in for tire rotation and oil change. Tires were not rotated. Took truck back in immediately after noticing. The technician swore he had rotated Went in for tire rotation and oil change. Tires were not rotated. Took truck back in immediately after noticing. The technician swore he had rotated them, until SHOWN proof that he in fact had not. Bad for business. Usually have great service here, however that has left a bad taste in our mouth. More

Appointment was prompt and professional. Excellent service, courtious staff, with online appointment making, this was a breeze. Excellent service, courtious staff, with online appointment making, this was a breeze. More

Great experience. Would highly recommend Walter to any who is in the Market for a vehicle. Would highly recommend Walter to any who is in the Market for a vehicle. More

Very nice people in the service department. Clean, comfortable waiting area. My car was done in a timely manner. Clean, comfortable waiting area. My car was done in a timely manner. More

I am very satisfied with O'Fallon Buick GMC I will be coming back the next time your service is needed thank you coming back the next time your service is needed thank you More

Brought in my 2023 Sierra for its first oil change and tire rotation at about 6k miles. Upon driving on the highway for the first time post rotation I started experiencing severe vibrations in my steering tire rotation at about 6k miles. Upon driving on the highway for the first time post rotation I started experiencing severe vibrations in my steering wheel and entire truck. I immediately brought it back to the service department and was told they did not re balance my tires upon rotation and I would need to schedule another appt. Considering the amount of vibration and potential for damage/risk, I took it to discount tire who told me the balance was not only off by .3 but that the lug nuts were not properly torqued causing 2 of the wheels to not be sitting flush on the hub. I had higher expectations of a dealership to #1 do the job correctly and #2 have a higher level of customer service to take care of a problem they created right away. More