O'Daniel Honda of Omaha

Incompetent Service Department with Poor Customer Services We had a horrible experience involving the service department at O'Daniel Honda. Our service coordinator, John Jennings, and the service department ma We had a horrible experience involving the service department at O'Daniel Honda. Our service coordinator, John Jennings, and the service department manager, Travis Thomas, simply did not care about our situation and were extremely rude and unprofessional. I view the entire service department as incompetent. We had to replace the clutch and coil on our 2012 Honda Pilot as the A/C was not working. The bill for that repair was $1,200.00. Four months later, our A/C unit was not working again. They stated that we needed to replace the "full system". The estimate cost for that repair was $4,715.00. A grand total $6,000.00 in repairs in 4 months on the A/C unit!! Shouldn't it have been repaired correctly the first time?? They did not try to make anything right with us including crediting the $1,200.00 to the new proposed estimate cost. Needless to say, we will NEVER return to this dealership for ANYTHING!! I do not recommend going to O'Daniel Honda service department!!! More

2019 Honda Civic Hatchback EX surprise! I needed a solid commute vehicle at a fair price. In only 5-minutes after meeting Justin I was in a 2019 Civic Hatchback AND at the price I asked for. I needed a solid commute vehicle at a fair price. In only 5-minutes after meeting Justin I was in a 2019 Civic Hatchback AND at the price I asked for. No kidding, no behind the curtain set up. Justin is the Honda subject matter expert. Nobody knows more than he. The best car buying experience I’ve had in a very long time. Refreshing to know highly competent salespeople are out there with a passion for vehicles and customer care. Thanks buddy! More

Dishonest Used Car Sales Tactics 1991 Miata with 35,000 miles. The car was presented as Free of Issues. They presented an inspection report which shows that the car inspected and 1991 Miata with 35,000 miles. The car was presented as Free of Issues. They presented an inspection report which shows that the car inspected and did not present oil leaks or transmission issues. Upon receiving the car, the Engine had a leak and the transmission did not shift smoothly into 2, and 3rd gears. I called the Sales Manager, and he said that I will have to eat it, and they did not misrepresent anything. Basically, they are no better than any other used car salespeople/dealers. They just have the Honda name behind them which gives them undeserved credibility. More

The experience with ODaniel Honda Car buying was never easier and working with Justin was a pleasurable experience . He was knowledgable in every aspect of Honda and its business Thu Car buying was never easier and working with Justin was a pleasurable experience . He was knowledgable in every aspect of Honda and its business Thumbs Up!!! More

Less than 48 hours We worked with Lauren Brey who knew what we needed and helped us find the right car at the right cost . Through a series of two visits total -second o We worked with Lauren Brey who knew what we needed and helped us find the right car at the right cost . Through a series of two visits total -second one to drive our new car home. Made it the easiet buying experience ever ! More

Car broke down after their service dept worked on it I bought a 2004 Honda Accord from O’Daniel. I am a college student that needed a car to get back to school in Florida. Since this is over a 1000 mile I bought a 2004 Honda Accord from O’Daniel. I am a college student that needed a car to get back to school in Florida. Since this is over a 1000 mile drive, I wanted to take the vehicle in for a used car inspection before buying it. The manager did not allow me to take it in because he assured me their service department had made the car ready to make a trip of that length. Less than a week after buying the car, the check engine light came on (Most dealerships won’t sell a car that has a problem big enough to set the check engine light on). I brought it into their service department and they said there was a big issue with the catalytic converter. They “fixed” it and assured that NOW it was a dependable vehicle. So I set off on my trip to Orlando and the car completely broke down and died in Missouri. I had to restart it every mile until I got to a mechanic shop. The mechanic in charge told me to call O’Daniel so he could talk to them about their work on the car since he said he’d never seen anything like that on a Honda with such low mileage (83k). When I called they had me on hold for 20 minutes then sent me to voicemail and never called back. This is a dealership that shows no interest in taking care of their customers, and because of them I was stranded on my way to school. Do not recommend. More

Wonderful experience it was a wonderful experience never in any other place we were treated the same all super polite good service they got us the vehicle and price that w it was a wonderful experience never in any other place we were treated the same all super polite good service they got us the vehicle and price that will accommodate us More

New Vehicle Purchase/O’Daniel Honda Had the best experience purchasing a new vehicle I have ever had. Peter Homecillo was helpful, respectful and so knowledgeable without being overbear Had the best experience purchasing a new vehicle I have ever had. Peter Homecillo was helpful, respectful and so knowledgeable without being overbearing like so many in this field. He was straightforward with his presentation on the $$. I had done a lot of research on costing, he was there from the beginning. I have never had a sale go so smoothly, so fair. Thank you Peter for making it a great experience! More

First Honda We just bought our first Honda. We typically take a month or so to get a new vehicle. We test drove several other SUV's not only once but twice. Mark We just bought our first Honda. We typically take a month or so to get a new vehicle. We test drove several other SUV's not only once but twice. Mark Johnson was our salesman and was outstanding. He did a great job of explaining the features and answered ALL of our questions even when we called back several times with many,many questions. He made the difference. We love our Honda CRV -EX! More

Great car and great service Our salesman Mark was very professional yet personable-he got things done promptly for us with no hassles. He is an asset to your company! Our experie Our salesman Mark was very professional yet personable-he got things done promptly for us with no hassles. He is an asset to your company! Our experience with the finance person Jake to Joe who helped us out with getting things added to the vehicle was hassle free. We love our brand new Honda Civic and highly recommend this dealership to anyone who wants a good, fair deal and buying experience. More