O. C. Welch Ford

Ross in the service department was very helpful All my recalls were addressed and fixed recalls were addressed and fixed More

OC Welch has consistently provided excellent support and service. Their staff are very helpful and courteous. service. Their staff are very helpful and courteous. More

Paul Mitchell was extremely patient and made sure I had everything I needed and was looking for in my new Lincoln Aviator! He had excellent follow through and was able to address all of my questions. everything I needed and was looking for in my new Lincoln Aviator! He had excellent follow through and was able to address all of my questions. More

Service turnaround and billing: The last two times I brought my Bronco in for recall work, I dropped the vehicle off at 8 AM both times, and both times it was kept overnight, with pickup not until aroun brought my Bronco in for recall work, I dropped the vehicle off at 8 AM both times, and both times it was kept overnight, with pickup not until around 1 PM the following day. Most recently, despite the vehicle being in your possession for roughly 29 hours, I was only billed for one hour of labor with no explanation provided for the extended turnaround. I understand recall work can take time, but the lack of communication about the delay, combined with a billed time that doesn’t reflect the actual time the car was here, is frustrating and, frankly, unacceptable. Also, I’ve never had a team member from the sales department help me. I’ve walked the lot on multiple occasions when I bring my vehicle in for service. I’m not sure there is a sales department. Finally, I outlined all of this in a message to OC and I’ve never gotten a response. More

Excellent experience working with Thely. I appreciate all her help in finding the right truck for me. Highly recommend working with her I appreciate all her help in finding the right truck for me. Highly recommend working with her More

I received professional, courteous and honest service from OC Welch during my recent purchase of a 2023 Ford F-150. Trisha Mittelbronn was knowledgeable and friendly and Kim Wells was efficient and cour from OC Welch during my recent purchase of a 2023 Ford F-150. Trisha Mittelbronn was knowledgeable and friendly and Kim Wells was efficient and courteous. I would definitely recommend them for support in purchasing a vehicle from OC Welch Ford-Lincoln! More

Disappointed with recall service. I received a letter from Lincoln regarding a recall on my rear camera. Letter said parts were available, I so I made an appointment. Part was NOT ava I received a letter from Lincoln regarding a recall on my rear camera. Letter said parts were available, I so I made an appointment. Part was NOT available. I Was told I would be contacted when the part came in. It's been over 2 weeks and not a word. Very poor service and follow=up. More