O'Brien Honda of Bloomington

Our sakes person was Mark Brumfield. LOVED working with him. There was no pressure put on us. We did buy our CRV from him and are very happy with it. him. There was no pressure put on us. We did buy our CRV from him and are very happy with it. More

Love My Honda This is my 3rd Honda from O"Brien (formerly Brad Barker) Honda.. My salesman Terrance is a wonderful salesperson, trustworthy, honest and just the BE This is my 3rd Honda from O"Brien (formerly Brad Barker) Honda.. My salesman Terrance is a wonderful salesperson, trustworthy, honest and just the BEST. The service department is also great. Anytime I've had a question or issue, they are always there to help. I would never shop ;for a car anywhere else. Keep up the good work everyone. More

Good Customer Care We had both an air conditioner issue (under warranty) and regular maintenance done on the same day. I was promised the car by around noon since we ha We had both an air conditioner issue (under warranty) and regular maintenance done on the same day. I was promised the car by around noon since we had guests coming to our house in the afternoon. After hearing nothing from the dealership by 2:00 PM I called and they said, "Come on in. The paperwork will be done by the time you get here." When I arrived there were two customers' paperwork ahead of mine still uncompleted. The service agent I had worked with was unexpectedly call away due to a family emergency. I imagined being stuck at the dealership another 15-20 minutes with guests back at our house. Julie took charge and told me to take the car and go, and they would mail me the paperwork. Then, she said that for my inconvenience they would forgive the bill for the maintenance items. I said that wasn't necessary--I just need to get back home. She repeated that she would cancel those charges and mail the paperwork to me. That was way beyond what I expected. Shortly after I got home, a man from the dealership came to our house with the paperwork. I didn't have to wait for it in the mail, and for sure the maintenance charges were canceled. This is customer service you don't often see these days. Thank you, Julie. More

First Car Purchase Jason Goble made my first car purchase simple and possible. Jason worked patiently with me so I was able to drive the car I had my eye on for so long Jason Goble made my first car purchase simple and possible. Jason worked patiently with me so I was able to drive the car I had my eye on for so long off the lot. I will be recommending all of my family and peers to Jason. More

Great customer service!! Easy to schedule an appointment! Customer service was great! Will come again when service is required! Sometimes hard to “call” service desk for an a Easy to schedule an appointment! Customer service was great! Will come again when service is required! Sometimes hard to “call” service desk for an appointment though. I seem to always get a recording to leave a message. Other than that.. I’m satisfied! More

Service department Great service in this department. They did an amazing job getting me all fixed up from having a flat tire. The were very helpful unloading the flat Great service in this department. They did an amazing job getting me all fixed up from having a flat tire. The were very helpful unloading the flat tire, fixing it in a timely matter and putting my spare back perfectly. Thanks so much for the help More

Great at everything I’ve had nothing but great visits, both in service department and sales floor. The honesty of everyone there always makes an enjoyable visit every tim I’ve had nothing but great visits, both in service department and sales floor. The honesty of everyone there always makes an enjoyable visit every time you walk in the doors. After having an older vehicle serviced and buying a new vehicle, they treat you like family. Proud to drive a Honda with their name around my license plate. Keep up the great work and thanks for everything. More

Excellent service Service department is top notch. They do a great job at a reasonable price. The other day I brought my car in for a rattle and they diagnosed and corr Service department is top notch. They do a great job at a reasonable price. The other day I brought my car in for a rattle and they diagnosed and corrected it for free. It was just some stones in the wheel well. I also had pleasant buying experience the two times I bought cars there. More

Responsive & Personable We haven’t bought a new car in years and Patricia Puetz was responsive and personable. No wonder she’s been salesperson of the year! Glad we were a We haven’t bought a new car in years and Patricia Puetz was responsive and personable. No wonder she’s been salesperson of the year! Glad we were able to buy local from the O’Brien Honda team. More

First-Rate Experience This is the third time we have purchased a car from this dealership. The first two times were when the dealership was owned by Brad Barker. The same s This is the third time we have purchased a car from this dealership. The first two times were when the dealership was owned by Brad Barker. The same salesperson (Patricia Puetz) handled our purchase all three times. She is first-rate. More