O'Brien Honda of Bloomington

I've been taking my vehicle to this dealership for a while now and I don't trust them. I took my vehicle to this dealership to get my routine oil changed, I got in and out, to find out that my car had b while now and I don't trust them. I took my vehicle to this dealership to get my routine oil changed, I got in and out, to find out that my car had been damaged. There were deep scratches into my top part of my trunk. There was no way that it was to be buffed out. Approximately 100 scratches. I was told that they had no idea that how it happened and said they have nothing in their bay that could do that. They said that the mechanic that worked on my car was 70 years old, like that made some sort of difference. They assumed no responsibility. I will never go back there again, I'm going to be doing oil changes myself or will be driving an hour round trip to get my oil changed. I almost bought two cars there. They are simply ripping people off. They would not come down in price for anything. Make sure you do your research on a vehicle before making a purchase. go to kbb.com or nada.com to check pricing. I ended up driving 100 miles plus to the next dealership and paid 2000 less on a car that was brand new,and one year newer than the used car they wanted to sell me with 18000 miles. Its just not how to do business. More

I made an appt - they did not honor it. Tried to tell me they got my name mixed up with another - I have a very unique first and last name - that was a lie. So to make amends they offered to do the mainten they got my name mixed up with another - I have a very unique first and last name - that was a lie. So to make amends they offered to do the maintenance on my car asap. I was in to have the 110,000 mi maint done - was quoted $120 on the phone while making the appt. The mechanic did the 100,000 AND the 110,000 mi maints. - tried to charge me $287. When we figured out that they did both maints - they took $37 off the price. I was still paying more than double what they quoted me. This sort of stuff has happened the entire time I have been going there. I have complained til I am blue in the face - to no avail. More

I did not have a good experience with Brad Barker Honda. I bought a pre-owned car there and came back the next day to pick it up. Not only was the car's exterior dirty, but when I got home I noticed a new I bought a pre-owned car there and came back the next day to pick it up. Not only was the car's exterior dirty, but when I got home I noticed a new car ding. The dealer was not willing to fix it or compensate me. Don't be fooled. They don't car about making you happy, they only want your money! More