O'Brien Honda of Bloomington

Extremely rude salesman So I was in the market for a Honda Civic and had gotten few quotes from different dealers around my area. I called this dealer and the salesman with w So I was in the market for a Honda Civic and had gotten few quotes from different dealers around my area. I called this dealer and the salesman with whom I talked was named Jeff ( don't remember his last name ) and asked the best rate that he can give. he told me that they don't discuss such things on phone and usually customers get their best offer if they are ready to buy the car and show their intent to buy the car ! Fair Enough. I reach there I guess the next day and meet other guy named Issac ( a polite and a decent man ) and later they find out I originally talked to Jeff so he will be the one that will take care of me. Jeff asked what was my best quote that I`d gotten and showed him the email from another dealer ( he insisted on seeing the proof and not my words , fair enough !). He then asked me twice if I will buy the car tonight if he can match the price and made me sign a piece of paper .. like it matters ! Anyways , I told him pretty clearly that I will buy the car then and there if he could give me a comparable deal. He returned after some time and gave me his best quote which was I think more than $500 to the quote that I had shown him so I told him that I will not buy this car and then suddenly he became extremely rude and offensive ! he snatched the paper from my hand and turned away , showed absolute zero respect for a human being and complete lack of courtesy! I walked away ! (of course the next day he calls me again and I get my sweet revenge , I told him to show some respect and courtesy to a customer ( after all he is a salesman ) and not to call me again ). I wouldn't recommend this dealer for the simple reason that this dealer has an ill mannered salesman on their payroll. More

Failed paint job - no support Had a great experience buying another Honda at Brad Barker in the spring. Now my 2015 CRV has several paint chips down to the metal. Every time I tu Had a great experience buying another Honda at Brad Barker in the spring. Now my 2015 CRV has several paint chips down to the metal. Every time I turn around I have another chip of paint. I have no support from the dealer just a nonchalant "Oh, those are all from rocks or car doors." No, the paint is bad and it continues to worsen. Ever see a 2015 with rust? More

Out and Out Fraud! Had 2009 Honda Pilot serviced here for years with tire rotation. Had doubts tires were rotated since pressure minder always read the same before & aft Had 2009 Honda Pilot serviced here for years with tire rotation. Had doubts tires were rotated since pressure minder always read the same before & after. Marked tires before service and bingo -caught them! They refunded service charge and said tires didnt need rotating but charged me anyway. How many of my 20 services was I fraudulently charged for? And what about their other customers. Should have taken legal action! 1 star was 3 too many! More

New CRV Brad Barker and staff are first class professionals. Jason was my internet sales person. He was terrific. I was thrilled with the price and the qual Brad Barker and staff are first class professionals. Jason was my internet sales person. He was terrific. I was thrilled with the price and the quality service. More

Prompt and realistic. The older used vehicle ws priced quite high for its condition, but they were prompt and considerate to entertain my purchase offer price. Sale process The older used vehicle ws priced quite high for its condition, but they were prompt and considerate to entertain my purchase offer price. Sale processing was quick. More

Bought new Honda CRV I have bought new Honda CRV. Sales person Jason and Finance department has provided excellent service. Pricing was clear and we didnt have to waste mu I have bought new Honda CRV. Sales person Jason and Finance department has provided excellent service. Pricing was clear and we didnt have to waste much time on negotiation. Provided excellent APR rate and delivered the car on time. More

Worst Customer Service As previously stated in other reviews, I have also had numerous poor experiences with the Service dept. and with the manager. I had work completed tha As previously stated in other reviews, I have also had numerous poor experiences with the Service dept. and with the manager. I had work completed that was not agreed upon and then charged for. Jule, the service manger was extremely rude, and I was told my business was not valued. I was not followed up with the manager as promised by an online rep and the manger was rude on the phone and did not follow up with my voicemails when the issues was not resolved. I also filed a complaint with the BBB as it is very surprising that this dealer has such a high rating. I also came in for a recall and was told I did not need to have it completed. When I went to another dealer, they were shocked because my car was clearly part of the recall and needed to be completed right away. While I do like Honda as a company, I will never frequent Brad Barker Honda in Bloomington again. It is unfortunate that the dealers are not directly related to the comapny and all Honda can do is document a complaint. I would encourage others to document their complaints with Honda and the BBB. More

I just had one of my Honda Odyssey 1999 serviced at Brad I just had one of my Honda Odyssey 1999 serviced at Brad Barker for an oil change service 2 weeks ago and I was very pleased with their service a I just had one of my Honda Odyssey 1999 serviced at Brad Barker for an oil change service 2 weeks ago and I was very pleased with their service and I wanted to give my business to them again. On 1/28 I called for a transmission service for another Honda Odyssey 2004 and was quoted $130 for the service. Since I live in Bloomington and Oswego/Naperville and commute between Peoria/Goodfield and Bloomington, I have choice of Honda dealers.I am retired and have a lot of time at my disposal.After having made an appoitment ( which was very easy because I was told that they were very much wide open on 1/28 & 1/29) with Brad Barker on 1/29 at 9:30 am. Curiousity prompted me to call Bob Lindsay Honda was quoted $89.00 for the same service but they were booked until the the following week which was fine with me. I called back and talked to Ted at Brad Barker to cancel my appointment citing that Bob Lindsay quoted $89.00 for their transmission service and his response was from his tone of voice "perhaps I should go to Bob Lindsay for that service". I promptly cancelled my appointment with Brad Barker. Valley Honda charges the same (without an appt) as Bob Lindsay with a car wash. August of 2010, I had my Honda Accord A/C serviced by Brad Barker and I was pleased. But a year ago when checking for a timing belt service for my Odyssey, Brad Barker was $1600.00 while Bob Lindsay charged me $1200.00 for the service with a loaner. I do not know if I will ever go back to Brad Barker for service. More

My son and daughter had the great misfortune of having our Pilot break down on them just outside of Bloomington on a trip from Maryland to Illinois. The car was towed to Brad Barker Honda where it was de our Pilot break down on them just outside of Bloomington on a trip from Maryland to Illinois. The car was towed to Brad Barker Honda where it was determined that the transmission was shot and needed to be replaced. I counted the car as a loss and told Mr Keller that I planned to donate the car, making all the arrangements from Maryland. He suggested that I leave the car at the dealer as long as I needed at no charge. He also gave my kids a ride to a rental car place, treating them with great respect. I have never purchased a car from Brad Barker or had other service performed at this dealer. Given the way that they (Mr Keller and Mr Barker) responded to this difficult problem, I am happy to offer this positive review. Their honesty, understanding and assistance made a bad situation much easier to deasl with. More

I have bought 6 cars from Brad Barker. The best dealership in Central Illinois. I have bought both new and used vehicles from them. I will not deny they are very difficult to negotiate with on pr dealership in Central Illinois. I have bought both new and used vehicles from them. I will not deny they are very difficult to negotiate with on price but if you stick to your guns they will work with you. I buy a lot of cars at least one a year and have never felt more comfortable than at Brad Barker. The service department is great they treat you well and handle your problems with a sense of urgency. I bought a used Acura from them and about a year in to owning the engine light started to come on. I went to them first to avoid to the long trip to a Chicago Area dealership to find out what was wrong. When they (Brad Barker)could not diagnose they contacted an Acura Dealer in the Chicago area to see if they could get some help. They found out what the problem was, had the part ordered, and set up an appointment for me at the Acura dealership to fit my schedule. Brad Barker did this all at no charge to me. Understand this was a year and 40k miles after I had bought the part. They very customer service focused in all of their departments just a great place to deal with. More