Nyle Maxwell Chrysler Dodge Jeep RAM of Taylor

In the summer, we purchased a used vehicle and clearly expressed we had certain price limit but had to get into a car. Looked at a few vehicles, found one we thought we could get into. The Sales person ke expressed we had certain price limit but had to get into a car. Looked at a few vehicles, found one we thought we could get into. The Sales person kept going back & forth on price and trying to push us from using a specific credit union. Pretty nice people while working the sale however, after sale, not as willing to talk to us about things that were wrong - it was in wreck and damage not fixed, lights issue, tire cover ripped by Sales person, etc. NOW, we have been told the sticker price was over $6K more than the bluebook of the vehicle and we paid at least $5K over - can't refinance or get any help to decrease payments/refinance (due to unforeseen situation we are going through)because of this deception we experienced. Guess we should have tried to find a computer to log into while at dealership, right?!? In addition, the car we traded was in need of some work but we saw it driving next to us less than 1 week later on our way back to the dealership to get seats scotch guarded (if that even happened). Don't think Maxwell had time to fix up our trade that quickly. We initially felt good but now we feel deceived and not happy...and we are stuck in a bad situation. More

Firist of all, I came to your dealership because of it's easy access to Sun City via Toll 130 and Hwy 79. I was told over the phone that I should be prepared to leave my 2012 Town & Country Limited for 1 t easy access to Sun City via Toll 130 and Hwy 79. I was told over the phone that I should be prepared to leave my 2012 Town & Country Limited for 1 to 1 1/2 days to determine and repair the problem. I advised Justin that I only had one vehicle, that I would have to wait for the work to be done. It was mentioned that there was a car rental business across the hwy from your dealership. When traveling to Georgetown, Texas from Iowa, just North of Ft. Worth, the "Electronic Throttle Control", the "Electronic Stability Control" and the engine "Malfunction Indicator Light" all came on while at the same instant the vehicle lost is power. It was immediately pulled over to the shoulder and stopped. I called my Iowa dealer at 5:20 PM, 10/23/12, Rouse Motor Company and Marty Rouse advised that I should start the car. The only light that stayed on was the "Malfunction Indicator Light". Mr. Rouse advised that I should continue on to Georgetown and that after a few starts, the "MIL" would likely go out which it did. He further advised that I should get it checked out at a Chrysler Dealer. While waiting for the car in the waiting room (3 hours), Mr. Nyle Maxwell, the dealer, walked into the waiting room and introduced himself. He visited with my wife and I as well as another gentleman for a short time. He asked what we were in for and how long we had been waiting. Mr. Maxwell left the waiting room for a few minutes and returned advising that a courtesy car would be furnished so we could go on our way. His jesture was very much appreciated and allowed us to take care of other things over the next couple of hours in Austin. Justin called advising the problem was found and repared. We returned shortly thereafter and picked up our repared vehicle. Mr Maxwell, thank you so much, for stopping in your customer waiting room and for your kindness. Our experience turned out to be very positive. We will return again for service and who knows, some day may need another new Nyle Maxwell dealership automobile. Again, Thank you. Michael & Phyllis Oglesby, 105 Sea Rim Cove, Georgetown, TX 78633 More

I have bought many cars and this dealership and the above mentioned employees gave me my best car buying experience yet. I can't say enough about the quality of service and attention I received. These employ mentioned employees gave me my best car buying experience yet. I can't say enough about the quality of service and attention I received. These employees went above and beyond and sold me a great vehicle that myself and my family have fallen in love with. Best dealership ever! More

This dealership really tries to work with you to get a deal done. In addition, the financing forms in Texas are very confusing and they go over them again and again to explain how all the costs break out deal done. In addition, the financing forms in Texas are very confusing and they go over them again and again to explain how all the costs break out. The service area is excellent too and we have purchased two vehicles from them in six months and refer them to everyone we know. More

On June 24, 2012 my wife (Virginia) and I visited The Original Nyle Maxwell-Taylor, TX where we received EXTREMELY SUPERIOR customer service and courtesy from Dave Amstutz (Sales Professional) and Coy Ba Original Nyle Maxwell-Taylor, TX where we received EXTREMELY SUPERIOR customer service and courtesy from Dave Amstutz (Sales Professional) and Coy Balusek (Business Manager). We purchased a 2012 RAM 1500 Quad Cab Lone Star edition with the assistance of Dave after a little wrangling about price and the whole process was quite memorable. My wife (Virginia) received a letter from The Nyle Maxwell Supercenter with an offer to buy back her 2008 Caliber and get us into another automobile at the same monthly payment. This made us start researching autos at The Original Nyle Maxwell-Taylor, TX and we called Dave Amstutz for a July 28, 2012 appointment. We were greeted warmly by Dave when we showed up at 9:30am and he had the keys to the 2012 Jeep Patriots we had earlier decided to test drive from our research. Dave pointed out the features of the Patriot to us during our test drive, as he had with the 2012 Ram 1500 that we had purchased in June, and Dave explained briefly that the Jeep we were driving could be the best deal on the lot. Once again with a little give and take from both sides on the price, my wife got herself a new 2012 Jeep Patriot from The Original Nyle Maxwell to drive around town. Now we brag about how easy it was to deal with Dave and Coy and praise the genuine and heartfelt customer service we received. There is not too often you have dealings with a Car Dealership that make you want to come back, but the Nyle Maxwell team, especially at The Original Nyle Maxwell in Taylor and at the Supercenter is a team to be lauded. My wife and I will always suggest The Original Nyle Maxwell in Taylor to our friends, neighbors and co-workers when they are looking to purchase a new or previously owned automobile. More

The sales group was very friendly and took care of us in a timely and professional manner. The quality of cars they had to choose from was very good. This is the second car we have bought here and will bu a timely and professional manner. The quality of cars they had to choose from was very good. This is the second car we have bought here and will buy more from this dealer ship. More

James and Coy stayed late to get us into a new Dodge Grand Caravan and literally closed the place down as the last employees there. There is no question that these two did everything they could to get Grand Caravan and literally closed the place down as the last employees there. There is no question that these two did everything they could to get us the best deal possible despite some issues with our trade-in, etc. James found a fantastic van for us down to our most desired color and with a perfect package of options for our family's needs. We are absolutely ecstatic with the finance company Coy found for us and we simply couldn't be happier with the overall experience at this dealership. One day, when the wheels finally fall off this one and we get another vehicle, we will 100% come back Maxwell in Taylor. More

Pulled bad review because they fixed my issue that I was having issues with. After I submitted review the GM contacted me and made it right. having issues with. After I submitted review the GM contacted me and made it right. More