Nutley Auto Kia - Service Center

Custumer Service I bought my car year and Half Sportage EX 4WD, I changed the oil every 3k miles but the car started to rust too fast the muffler is like 5 years old c I bought my car year and Half Sportage EX 4WD, I changed the oil every 3k miles but the car started to rust too fast the muffler is like 5 years old car, the support of the engine is rust the passenger seat is making noise and the brake rotors are broken( when you press the breaks the car produce excessive vibration). The car was bought in February 2013, I thinking the quality of this cars are not really good. When I went to the dealer the customer service representative treat me as a crazy He told me I invent the problems No friendly guy. He never pass the car to a technician and he says I have the experience and you car have no problems and the warranty no cover rotors and rust. This thanks Good the car is a lease, And I will return it and when my lease finish and I will try different brand. I hope this review help you to take a purchase decision. NO KIA!!! This company doesn't know How treat your clients. Nutley Kia the worse dealer, advice try other dealer. More

Worst place to be,no trust on them,reap costumers off.couldn't be done for alignment in 3 hours,make me pay for new parts,try to overcharge me,the second appointment after agred with the first techni off.couldn't be done for alignment in 3 hours,make me pay for new parts,try to overcharge me,the second appointment after agred with the first technical for 1 more hour of work to be done ,the costumer service try to convince me that the work needed is 3 hours.when confronted them with what the agreement I had made they try to justify that the deed a mistake.the day of the work done they try again to charge the amount of the alignment and the parts replaced, this is not what you call a service the experience was that they stole my money.terrible never again. More

Buying experience went pretty well. They had the exact model with option package I wanted and since I did not live that close I discussed the price over the phone. I came in and they honored it and let ch model with option package I wanted and since I did not live that close I discussed the price over the phone. I came in and they honored it and let chuck take over the sale. I had a few snags with my sales man about a small check and my plates being picked up but it worked out ok. While going to pick up my check (that was not ready) and my plates I had a concern about the AM radio. I was bothered that the check was not ready and I was already having problems with the car. They sent me to service and after an hour hour they parked my car in a spot where 1 am station came in. Then told me that it was area and that was as good as it would get. I brought it to another dealer they changed a faulty part and now the radio works as it should. I would not likely go back to this dealer for service or use the same salesman again. More

The Staff at Nutley Kia are simply amazing. Their top priority is the customer. Great family owned dealership . Everyone is so friendly and helpful. Thanks Nutley Kia for making us feel right at home priority is the customer. Great family owned dealership . Everyone is so friendly and helpful. Thanks Nutley Kia for making us feel right at home! We love our new 2012 Sorento More