Nucar Volkswagen of Norwood - Service Center

Excellent service as always Nick was like a doctor giving his patient updates on their progress. Professional, pleasant and friendly his patient updates on their progress. Professional, pleasant and friendly More

Please see below: 1) car had a dent when sold to us. Our kind request was not honored 2) still not received key 3) mistakenly left CD's in old car, called and confirmed Juan will check, week later we ar Our kind request was not honored 2) still not received key 3) mistakenly left CD's in old car, called and confirmed Juan will check, week later we are told our CDs are not there 4) Car is making a noise already which we bought a week ago More

Simon returned the call about the ride to get us back to the dealership, which is very courteous the dealership, which is very courteous More

My service took over 4 hours. When they told me it would take 1-2. My service took over 4 hours. When they told me it would take 1-2. I've been to other Volkswagen dealerships for When they told me it would take 1-2. My service took over 4 hours. When they told me it would take 1-2. I've been to other Volkswagen dealerships for the same service and it took 1.5 hours. More

Car was completed in a timely manner. Waiting area was comfortable and advisor was very attentive in keeping me informed. Waiting area was comfortable and advisor was very attentive in keeping me informed. More

Waiting time was longer than expected No more issues, all good. Nice space for waiting your car good. Nice space for waiting your car More

Efficient, friendly, courteous and accommodating. Reviewed what was needed based on the vehicle's service history. Conducted maintenance at a reasonable cost and applied coupons. Thank you! Reviewed what was needed based on the vehicle's service history. Conducted maintenance at a reasonable cost and applied coupons. Thank you! More

Brought car in for front end alignment, car now drives at a slant. I have to turn the wheel to the right to drive straight. No urgency to fixing the issue either when I called to ask. a slant. I have to turn the wheel to the right to drive straight. No urgency to fixing the issue either when I called to ask. More

Awful experience from start to finish. No communication and a complete lack of respect for my time. Awful waiting area, too. No communication and a complete lack of respect for my time. Awful waiting area, too. More

Went in to get my turbo replaced. The instal went smooth but they removed a aftermarket turbo inlet that was installed. Not sure why. Now I need to pay another shop to get the part re The instal went smooth but they removed a aftermarket turbo inlet that was installed. Not sure why. Now I need to pay another shop to get the part reinstalled. More