Nucar Volkswagen of Norwood - Service Center

VW Gallery 👍🏾👍🏾👍🏾 This was my 2nd visit to this dlrshp for lack of service elsewhere. Service advisors are very informed on the products they sell and service and are v This was my 2nd visit to this dlrshp for lack of service elsewhere. Service advisors are very informed on the products they sell and service and are very helpful in the decision making process if you’re ever in a bind financially. They’re pleasant, understanding and are there to help. If I keep my vehicle and/or purchase another VW, I will always return to this location for service. More

Great customer service from start to finish YOu never know what quite to expect when you bring in your car for servicing. VW Gallery was great. Curteous, helpful, responsive. They promised a YOu never know what quite to expect when you bring in your car for servicing. VW Gallery was great. Curteous, helpful, responsive. They promised a time and they stuck to it. When the service was going to take longer, they called to inform me. The manager even came to pick me up via the Courtesy Vehicle. More

Short visit to determine deferred maintenance project cost I appreciated the team's diligence in assessing what options were for fixing a couple of longstanding issues on my vehicle. Having moved from Califor I appreciated the team's diligence in assessing what options were for fixing a couple of longstanding issues on my vehicle. Having moved from California to Massachusetts, I wanted to be sure my 2009 CC would do well through the snow and salt this winter. I got to see what was going on underneath the car up on the rack so we could figure out how to proceed. Honest, helpful professional team! More

Prompt service The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfac The vehicle was taken to service promptly, the required work was done in a reasonable length of time. Any issues we had were resolved to our satisfaction More

Rattle noise..!! Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut Had a very load rattle noise on the front passages sade of brand new Alltrack with 4,900 miles Issue was resulted by replacing the front right strut mount and bearing More

Great service. Team helped to explain technical issues. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. More

Excellent Service Department Simply put, I would not take my Jetta anywhere else! Yulissa is exceptional in all areas of the service experience, from making an appointment to del Simply put, I would not take my Jetta anywhere else! Yulissa is exceptional in all areas of the service experience, from making an appointment to delivery of the finished work, and follow through all along! More

Nice people, good service I got there early and was able to be taken care of immediately. It took a bit longer than I had but there is a comfortable waiting area where can read I got there early and was able to be taken care of immediately. It took a bit longer than I had but there is a comfortable waiting area where can read or watch tv, very nice! More

Great service and professional people Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me a Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me and making sure I was happy More

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More