Nucar Volkswagen of Norwood - Service Center

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More

Quality Service...Easy In Easy Out ! Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waitin Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waiting area...have and will recommend to others. More

Customer service was outstanding . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the car is always returned clean. Outstanding. More

The Mensch With the Wrench I have had my Touareg serviced by several VW dealerships and not had the confidence in the work that I have had since bringing it in to VW Gallery. G I have had my Touareg serviced by several VW dealerships and not had the confidence in the work that I have had since bringing it in to VW Gallery. Gene Robbins takes a personal interest in his customers' needs and goes the extra mile to help them extend their enjoyment of their vehicle. Although there is always turnover and personalities to deal with, Gene adds consistent positive energy to the equation. More

Exceptional Service! I purchased my certified pre-owned Passat from VW Gallery in Norwood and have been utilizing their Service Dept. ever since. The staff are exceptional I purchased my certified pre-owned Passat from VW Gallery in Norwood and have been utilizing their Service Dept. ever since. The staff are exceptional! Their knowledge and customer service are top notch! I leave there with a secure feeling that my car has been well taken care of. I especially like that they also give you a report of the work that will be needed in the near future. I highly recommend this establishment! More

Excellent service department The service department at VW Gallery in Norwood is outstanding. They consistently go above and beyond. Gene the service manager is the best in the b The service department at VW Gallery in Norwood is outstanding. They consistently go above and beyond. Gene the service manager is the best in the business, and at this point I won't take my VW anywhere else to be serviced. I recently bought a car from VW Gallery and the primary reason for my decision was I loyal to the dealership as a result of the service experience. Keep up the awesome job!! More

Great service with a smile! I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and new every time, a nice touch that I greatly appreciate! More

I have been doing business with this dealership for quite some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to the service manager. After talking with the service manager they wanted to make sure this never happened again and were very nice and professional. After all they could have ignored my complaints. They did everything they could to address the issue the next time I went back. In general I am very pleased with their service and would definitely recommend them. More

I dropped off my car to resolve a check engine light being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the tech and Mark decided that they would stay until the job was done, and not leave me without a car for the weekend. I cannot express how much I appreciate this excellent service. More

I stopped in after lunch on Tuesday (after 1pm so that I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that ma I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that made me feel like he was doing me a big favor, explained that the job would take at least an hour at best, and probably more because they were "changing shifts." Either way, I did not have an hour or more to spend, and told him I could not have the work done now. He followed me into the lot, trying to convince me to stay. I got my light fixed this morning at Scott VW in East Providence. They were polite, friendly and had me in and out in less than 15 minutes. I guess that VW Gallery has customers to burn. I'm glad for them, because I will certainly never be back. More