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Nucar Volkswagen of Norwood - Service Center
Norwood, MA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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265 Reviews of Nucar Volkswagen of Norwood - Service Center
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April 29, 2015
Great service with a smile! I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and new every time, a nice touch that I greatly appreciate! More
by NicoleB
Employees Worked With
Yulissa Godoy
August 31, 2013
I have been doing business with this dealership for quite some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to the service manager. After talking with the service manager they wanted to make sure this never happened again and were very nice and professional. After all they could have ignored my complaints. They did everything they could to address the issue the next time I went back. In general I am very pleased with their service and would definitely recommend them. More
by Genti
Employees Worked With
Mark Heaton, Yulissa Godoy
January 05, 2013
I dropped off my car to resolve a check engine light being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the tech and Mark decided that they would stay until the job was done, and not leave me without a car for the weekend. I cannot express how much I appreciate this excellent service. More
by mccarthydj
Employees Worked With
Mark Heaton, tech #70
June 29, 2012
I stopped in after lunch on Tuesday (after 1pm so that I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that ma I stopped in after lunch on Tuesday (after 1pm so that I'd avoid lunch hour) to have my right side brake light replaced. The man on duty, that made me feel like he was doing me a big favor, explained that the job would take at least an hour at best, and probably more because they were "changing shifts." Either way, I did not have an hour or more to spend, and told him I could not have the work done now. He followed me into the lot, trying to convince me to stay. I got my light fixed this morning at Scott VW in East Providence. They were polite, friendly and had me in and out in less than 15 minutes. I guess that VW Gallery has customers to burn. I'm glad for them, because I will certainly never be back. More
by wcorley
Employees Worked With
slob with attitude
February 21, 2012
My wife has leased 2 cars from VW in the past through VW Westborough and had a great experience. Her lease was ending and she wanted a SUV and was not a fan of the VW SUV options so she ended up with a dif Westborough and had a great experience. Her lease was ending and she wanted a SUV and was not a fan of the VW SUV options so she ended up with a different company. However, when trying to return the leased car, this has become a nightmare. We were told we needed a 3rd party inspection which was fine and we did that. So we then were going to drive over to VW in Norwood as we now live in Norwood but figured we would call to see what the process was. We called Cory who expressed his disappointment in that we were not re-newing with VW and was impossible to reach. On 2/20/12 I started calling him at 9am (every 15 minutes), eventually he answered around 11:30. He said he would check with the specialized person who deals with returned leases and call me back "within the hour" to schedule an "appointment". I was shocked that we needed to do this just to drop a car off. I never heard from him. We wanted to drop the car off on 2/20 as we both had the day off and called VW Colonial. They said "anyone" can do this and "why would we need an appointment?" I agreed. We went to VW Colonial (driving 45 min each way out of our way) and let's discuss how "specialized" this person was. He 1) looked to see if a drivers manual was in the car, 2) looked to see if the spare tire was there, 3) we had our inspection paperwork and 4) he took off the plates and we were out in less than 5 minutes. How nice to deal with Pierre at VW Colonial who was extremely professional. I called Cory at 3/4 pm who of course never returned my call at that point and he acted like I was lucky that he could squeeze me into his soonest "appointment" which was Thursday (2/23). I then told him we had finished this long ago and why he made a simple process SO DIFFICULT? he replied "policy". My first question is why can't Cory call me within an hour as promised? Why do I need to drive 45 min each way to do this simple deal? Why can't Norwood have the same process as VW Colonial? Why did the Norwood VW dealer and Cory need someone so "specialized" when this was basically a clerical transaction? I get it that you may not be getting this latest deal from us but with Cory and VW Norwood making us jump through hoops to do such a simple task will ensure I NEVER use VW Norwood ever again. I would rather drive the 45 mins and work with Pierre and their easier "processes". More
by Don123456
Employees Worked With
Cory Robertson
