Nucar Volkswagen of Norwood - Service Center

Very bad I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the wee I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the week for 3 pm. After about 1 hour and 45 minutes, the car was not done. I asked the service department represtative if there was a problem. He told me there was only 1 machine to balance the tires and many cars came in at the same time. I said that’s why I had scheduled my appointment, and I had never waited this long for service. Then I waited about 5 more minutes because they were looking for the wrong car. On my receipt, the service had been “ done “ to my other car. Both my so.n and I have 2018 Jetta cars but different models and different colors. I am disturbed that when my car was checked in that they didn’t notice it was a white Wolfsburg Jetta rather than a gray Sports Jetta that was listed on the form. And to top it off, the credit card machine wasn’t working and I had to leave my credit card information with the service rep. I am really disappointed. I called back that night and left a message for the service representative to explain the wrong information on the form which he never called me back. Thank goodness for Samantha Briody who helped correct the information on the form the next day, email the receipt for the credit card, as well as apologize for the mistake. More

Annual checkup and recall My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery h My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery has been exceptional over the years resulting in my continued loyalty to the dealership. Their integrity is solid. More

Responsive and Thorough The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up. More

Great Service and customer service Great service ,all discount were applied Thanks to the service team Reasonable prices and same day service Have been using all my family this dea Great service ,all discount were applied Thanks to the service team Reasonable prices and same day service Have been using all my family this dealership location since 1989 5 Member all VW Owners. More

Awesome Service Jamahl is the best person I have ever worked with in the car industry. So helpful, so knowledgeable, and so friendly. I know I can always count on him Jamahl is the best person I have ever worked with in the car industry. So helpful, so knowledgeable, and so friendly. I know I can always count on him. More

people Friendly and professional Brought my car in for Service. The two ladies from the service department were friendly, professionals and had great smiles! Strong WiFi, I was able t Brought my car in for Service. The two ladies from the service department were friendly, professionals and had great smiles! Strong WiFi, I was able to work while I wait for the Car. More

High level dealership Friendly personal. They proposed many different options, different offers. There are a lot of new and used vehicles on stock. The quality of service j Friendly personal. They proposed many different options, different offers. There are a lot of new and used vehicles on stock. The quality of service job is high and advises of service stuff is correct. More

Going the extra mile, and then some. I had an issue with my Touareg sunroof that a different VW dealership was not able to properly diagnose and repair. I took my vehicle to VW Gallery e I had an issue with my Touareg sunroof that a different VW dealership was not able to properly diagnose and repair. I took my vehicle to VW Gallery even though it is MUCH further away from several other VW dealers because I have always had excellent customer service with them. They worked hard to diagnose the issue and took care of a loaner vehicle for me for the 2 weeks needed to get my vehicle repaired correctly (delay due to national backorder on needed parts). Yulissa took wonderful care of me, handled the many conversations with my insurance company, and kept me up to speed every step of the way. More

Changed a head light All do well and I did not have an appointment.There is a nice waiting room with coffee, tv and restrooms. Ko sales pressure but help if needed. All do well and I did not have an appointment.There is a nice waiting room with coffee, tv and restrooms. Ko sales pressure but help if needed. More

You guys put your customers 1st thank you I like this dealer because i am able to go in and tell the issue I’m having with my vehicle and, you guys have me in and out. Thank you for the great I like this dealer because i am able to go in and tell the issue I’m having with my vehicle and, you guys have me in and out. Thank you for the great customer service. Keep up the good work More