Nucar Volkswagen of Norwood - Service Center

Perfect service Zach was great and very knowledgeable. He would call me every day with updates. The car was fixed to my expectations and is running very nice now. Zach was great and very knowledgeable. He would call me every day with updates. The car was fixed to my expectations and is running very nice now. More

Handled unexpected car problem around holiday Engine problem right before leaving for Christmas vacation. Samantha worked around my schedule explained my options clearly and keep me informed. Wo Engine problem right before leaving for Christmas vacation. Samantha worked around my schedule explained my options clearly and keep me informed. Work completed on schedule. Samantha is excellent at listening and explaining things well. They are very efficient I had to have the car towed in and they were there to get everything organized. Charges were as predicted. More

great service I had a coolant leak which I was concerned was going to be expensive. The tech found it was covered by warranty and they took care of it in a few days I had a coolant leak which I was concerned was going to be expensive. The tech found it was covered by warranty and they took care of it in a few days. And they washed my car as a bonus! More

Fast, effective, and friendly The dealership was easy to find. The employees helped me park and led me to the right person. It was fast, efficient, and friendly. Zach was very frie The dealership was easy to find. The employees helped me park and led me to the right person. It was fast, efficient, and friendly. Zach was very friendly, professional, and explained everything clearly. If I need service again I will come back and ask for Zach. More

Quick service and recall maintenance Friendly staff, handy location near railway station made drop off and pickup easy. Good quick service. No car wash but it was raining buckets that day Friendly staff, handy location near railway station made drop off and pickup easy. Good quick service. No car wash but it was raining buckets that day so no worries. Will be back. Thanks Zachary! More

Easy and knowledgeable They know what they doing, I don't feel the prices are not outrageous. Yulissa is always helpful, friendly and fast! It is also conveniently located. They know what they doing, I don't feel the prices are not outrageous. Yulissa is always helpful, friendly and fast! It is also conveniently located. More

Service Everyone is friendly and accommodating. I brought car in for a coolant warning light which they fixed but did not charge me for. I’d say they are trus Everyone is friendly and accommodating. I brought car in for a coolant warning light which they fixed but did not charge me for. I’d say they are trustworthy and competent. I will go back again and again until they prove otherwise! More

30 thousand mile check up Mark Horton tells you how long I've having my cars serviced with as Mark has been going for sometime. Reviews should be as long or short as customer n Mark Horton tells you how long I've having my cars serviced with as Mark has been going for sometime. Reviews should be as long or short as customer needs More

Timely and professional service I have had a good experience every time I’ve dropped my car off for service (approximately three years). Customer service reps are polite and commun I have had a good experience every time I’ve dropped my car off for service (approximately three years). Customer service reps are polite and communicative. My car is always ready on time or before I have expected it to be. The video and text messages are and added plus. They also wash your car at the end of service which I really appreciate. More

Always pleased with VW Gallery service staff I was able to get an appointment that was convenient for me. I took advantage of the shuttle service since no loaner cars were available. It's always I was able to get an appointment that was convenient for me. I took advantage of the shuttle service since no loaner cars were available. It's always nice to see all the familiar faces that have been working there for the many years I have been having service. I am always kept well informed as to the work that's done or needs to be done in the future. It would be nice if they had more loaner cars to offer. They used to but apparently have cut back on that benefit which is too bad. Also, my car was clean and shiny when I picked it up. More