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Nucar Volkswagen of Norwood - Service Center

Norwood, MA

4.2
284 Reviews
Call Service Center (781) 725-8700

284 Reviews of Nucar Volkswagen of Norwood - Service Center

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February 01, 2025

My Jay was amazing. I came in there with an exact idea of what I wanted and he was able to deliver exactly that. More

by navissiajaggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bernardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Nucar Volkswagen of Norwood responded

Your satisfaction is our priority! Thanks for the 5 stars!

January 31, 2025

Thanks to Sebastian only I waited from October to January With great frustration I had one interaction with him and he took care of getting my car serviced I had 3 episodes of accidents because More

by v.whitecooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Crowley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian in service
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Feb 04, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for sharing your experience. We're sorry to hear about the frustration you faced and appreciate your patience. We're glad Sebastian was able to assist you, but we’d like to learn more about your concerns. Please give us a call at 833-854-8541 so we can address this further. Thank you.

January 26, 2025

Bad customer service I don’t want to come over there first time I be there bad experience More

by LAURENFILS85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Nucar Volkswagen of Norwood responded

We’re sorry to hear about your experience and regret that it didn’t meet your expectations. Providing excellent customer service is our top priority, and we’d appreciate the opportunity to learn more about what happened. Please give us a call at 833-854-8541 so we can address your concerns and work towards making things right. Thank you.

January 22, 2025

I don’t know what to write besides good service in sales but I never did get the breakdown invoice I’ve been requesting. Great car! More

by Barb1122
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Garas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your feedback! We're glad to hear you had a great experience with our sales team and are enjoying your new car. We apologize for any delay in getting your breakdown invoice and would be happy to assist you with that. Please reach out to us at 833-854-8541 and we'll make sure you receive it as soon as possible. We appreciate your patience and look forward to assisting you further!

January 22, 2025

They performed the service efficiently, they took care of a small trim fix I mentioned free of charge, and did not try to upsell me on unneeded services. I am happy. More

by Tiguanist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your wonderful review! We're glad to hear that you had an efficient service experience and that our team could take care of your trim fix at no extra cost. We always strive to provide honest and transparent service, so it’s great to know you’re happy with your visit. We appreciate your support and look forward to serving you again!

January 17, 2025

Not the best car buying experience here. We ran into numerous problems and it took forever to actually get the car even after we had paid for it. More

by vamaguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Bernardin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Garas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mugford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Salkovitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Nucar Volkswagen of Norwood responded

We're sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays can be, and we sincerely apologize for any inconvenience caused. Please give us a call at 833-854-8541 so we can better understand your concerns and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.

January 13, 2025

The service advisor gave my car the attention it needed. Alberto will call me when the parts are in to do the repairs. More

by RHOEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Pagan
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Jan 14, 2025 -

Nucar Volkswagen of Norwood responded

We’re so grateful for your 5-star review. It was a pleasure serving you, and we hope to see you again soon!

Jan 14, 2025 -

RHOEMAIL responded

Can you give me an update on the status of the parts?

Jan 14, 2025 -

Nucar Volkswagen of Norwood responded

To help you get the most up-to-date information give us a call at 833-854-8541. Thanks!

January 11, 2025

I’ve been buying VWs for a long time, as well as coming to the service center. They are always great to work with and their service is outstanding More

by christolagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christoforo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your loyalty and kind words! We’re thrilled to hear that you’ve had consistently great experiences with both our sales and service teams. We truly appreciate your support and look forward to continuing to serve you!

January 10, 2025

After 5 attempts and almost $2000 spent the car stalls in cold temperatures in the Morning, Everyone tried to do the best to cooperate with this matter but they cannot properly diagnose the car to More

by ROMEOCOLOSIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian
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Jan 14, 2025 -

Nucar Volkswagen of Norwood responded

Romeo, thank you for your feedback. You brought your 2010 VW Jetta to us multiple times for a cold-start stutter while also working with another shop. We discovered aftermarket parts that we did not install, which added complexity. We started with cost-effective solutions and later identified a faulty aftermarket fuel pump as the likely issue, explaining it might not guarantee a fix. Despite our efforts and communication, the issue persisted. We refunded the fuel pump cost as requested, and you opted to seek help elsewhere. We regret we couldn’t fully resolve the concern and remain available to assist further. Please give us a call at 833-854-8541 if you would like to discuss this matter further. Thank you.

Jan 15, 2025 -

ROMEOCOLOSIMO responded

Just to clarify the fuel pump removed was an original pump from a different place installed 4 years ago. This was the reason why I didn’t believe the problem of the stalling situation. The car was always serviced with original OEM parts from local auto body shops. I spoke with the new service manager Sebastian, and can understand the car is old and that is difficult sometimes to provide an accurate diagnosis. Hoping for a better experience for future car service visits. Sincerely Romeo C

January 03, 2025

Excellent service by both tech and service advisors. Glad that I own a Volkswagen vehicle. I was in a bind for service and they took me right away. More

by DIBATTIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We're thrilled to hear that our team was able to provide you with excellent service and help you out when you needed it most. We're proud to have you as part of the Volkswagen family and look forward to serving you again in the future!

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