Nucar Volkswagen of Norwood - Service Center

Replace brake pads and roters Yulissa is always excellent.......she always remembers my name. However.......... my appointment was at 9am didn't get any information about m Yulissa is always excellent.......she always remembers my name. However.......... my appointment was at 9am didn't get any information about my car until 1pm What is the use to make an appointment if your mechanics take 4 hours to look at your car.to determine what my car needs?? More

Didn't do the work I arrived and was told that they couldn't perform the work because my gas tank was full. I was told that I have been sent a letter. In 3 emails, a let I arrived and was told that they couldn't perform the work because my gas tank was full. I was told that I have been sent a letter. In 3 emails, a letter and a text, it didn't say anywhere that I needed to come with a mostly empty tank. I wasted an hour waiting for the service department to come back to confirm that they could not perform the job. They did check to see if my radio had a code and also vacuumed my car but I would have preferred to have gone on my way without those tasks completed. More

Part Replacement This was the second time I brought my car in for the same thermostat issue. VW Gallery quickly and efficiently scheduled the ordering of the part and This was the second time I brought my car in for the same thermostat issue. VW Gallery quickly and efficiently scheduled the ordering of the part and lined me up with a loaner which was much appreciated. While they had to order another part as well, it only delayed the completion of the work by 1 day. Since I had a nice loaner car to use, it wasn't a big deal. I hope this is the last time I have this issue. More

Good customer service The customer service I received was effective and efficient. I was very satisfied with how quickly my vehicle was returned to me. As always, my vehicl The customer service I received was effective and efficient. I was very satisfied with how quickly my vehicle was returned to me. As always, my vehicle was very clean when done, and I like that. More

Thanks for great service I have driven a VW from the Gallery for 15 years. They have always taken great care of me. An honest approach to what service needs to be done and whe I have driven a VW from the Gallery for 15 years. They have always taken great care of me. An honest approach to what service needs to be done and when. The whole team shows great amounts of kindness and empathy. They are very detail oriented> Thanks so much! More

Emergency Repair - No Problems I experienced car trouble on the way to work, and needed to stop in for service. Yulissa was so kind to me, and kept me updated every step of the way I experienced car trouble on the way to work, and needed to stop in for service. Yulissa was so kind to me, and kept me updated every step of the way. This unpleasant experience actually turned out to be not-so-bad at all because of the great care and professionalism of VW. Thank you! More

Thank you Samantha I bought my car from VW gallery and I have to commend Samantha for always going the extra mile when it comes to customer service. She is very professi I bought my car from VW gallery and I have to commend Samantha for always going the extra mile when it comes to customer service. She is very professional and I always get a family feeling type of feeling from how she conducts herself go the extra mile for us customers. Last year I had a tire replaced on my car. I didn't have a appointment, there were cars ahead of me but she checked on each of us with updates via text and in person. You can always tell when a person is genuine and Samantha is the real deal. I was very satisfied with my service. Yulissa is another great employee as well. Thank you VW gallery More