Nucar Volkswagen of Norwood - Service Center

Great job I was very happy with the service I received and especially with the communication I had with Zach, keeping me updated on the issues and work being do I was very happy with the service I received and especially with the communication I had with Zach, keeping me updated on the issues and work being done. Very pleasant staff. More

they always takes care of me Yulissa always takes good care of me. I don't want to go anywhere lese anymore. Good to have that one person I can always rely on. Although, few times Yulissa always takes good care of me. I don't want to go anywhere lese anymore. Good to have that one person I can always rely on. Although, few times Samantha was my contact person and she was equally nice and helpful. More

service I Had an appointment for service on my car. Everything was done quickly & efficiently , and I even got a ride to and from the appointment. I Had an appointment for service on my car. Everything was done quickly & efficiently , and I even got a ride to and from the appointment. More

Service Dept Yulissa was fantastic. She was extremely efficient and she listened carefully to all of my concerns. She also displayed excellent communication skills Yulissa was fantastic. She was extremely efficient and she listened carefully to all of my concerns. She also displayed excellent communication skills in letting me know how the car was progressing throughout the day. I would highly recommend her and Volkswagen of Norwood More

Service Yulissa was very helpful and checked my windshield wipers, tires, and brakes (loud noise) Was very satisfied when I left She also showed me how to u Yulissa was very helpful and checked my windshield wipers, tires, and brakes (loud noise) Was very satisfied when I left She also showed me how to use a couple of systems on my car Appreciate the good service! More

Great Service I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like I so enjoy coming here! I was in an out in a flash and the service team was very helpful. Many of the service team is like family too me, it's like a mini reunion when I go in. I so enjoy seeing them all! More

Pressure Tactics I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $20 I called ahead and got a quote for my oil change and 70,000 mile service which was $89. When I was asked to sign the work order it jumped to over $200. I was told that included a tire rotation. I didn’t authorize this and had that taken off immediately. Later I got a text message saying I should get $900 in new tires and asked me to approve the charge. No discussion or call from a service technician to explain. Since Prime took over the service has gone down and I feel they want to gouge me. I am going to look for another place to get my car serviced More

verdict still out. Could be good or good Went to have rear camera fixed and a motorized sunshade diagnosed. Told them what happened to both and I was given quotes on both. They matched a part Went to have rear camera fixed and a motorized sunshade diagnosed. Told them what happened to both and I was given quotes on both. They matched a part price on a camera and even fixed the light to license plate at no charge. Awesome service for the camera. The sunshade another story. Told them motor still works and shade is stuck. They told that the frame needs to be replaced and it was a big job. I decided not to do it. However, when driving home I noticed that the sunshade was fully open now and it was half way open when I brought it there. I know they have to look at it, but now there is no shade and completely broken. I talked to service manager who was a good guy and he is going to try to contact Volkswagen to see what they can do. This is only a 2015 and this a major cost. Hoping it works out because they seem like a decent place. More

It was for a recall issue Excellent service. Yulissa was quick to get me appointment at a time that worked for. Very friendly greeting in the morning and a quick and efficient Excellent service. Yulissa was quick to get me appointment at a time that worked for. Very friendly greeting in the morning and a quick and efficient check out More

THANK YOU! This was my first service since purchasing the car from this dealer. Schedule online, team member called to confirm, polite efficient service desk che This was my first service since purchasing the car from this dealer. Schedule online, team member called to confirm, polite efficient service desk check, car serviced washed and vac'd within an hour. THANK YOU! More