Nucar Volkswagen of Norwood - Service Center

Very pleasant interaction with the Volkswagen employee. I was regularly updated and, most importantly, offered a ride to and back from the office, I was regularly updated and, most importantly, offered a ride to and back from the office, More

The people, service and location make a difference. They have all of these three things going for them. They have all of these three things going for them. More

Terrible experience on all fronts. Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my vehicle for an entire week. The cherry on top is they don’t provide ANY form of alternative transportation or even offer to help find some. Inquired about a loaner vehicle three times, advisor did not answer any time. Upon receiving my car, the technician left used rags in the cupholders. Just a horribly run dealership. Will NOT be returning. More

There is always friendly, knowledgeable service agent willing to help and clarify what needs to be done. I highly recommend this dealer willing to help and clarify what needs to be done. I highly recommend this dealer More

The cashier was so rude whatever her name was. Didn’t greet/smile…didn’t thank. Not sure if that’s how she behaves with colored people. Didn’t greet/smile…didn’t thank. Not sure if that’s how she behaves with colored people. More

Honest people, trustworthy. Great service, highly recommended and will regret my friends here as well. Great service, highly recommended and will regret my friends here as well. More

Absolutely excellent service department and staff! Polite and professional.everything was done as requested. Car was ready when promised and immaculate Thank you Polite and professional.everything was done as requested. Car was ready when promised and immaculate Thank you More

I gave them 4 stars only because I asked them to rotate my tires and said yes, but they did not. I noticed it when I got home. Too far to drive back. my tires and said yes, but they did not. I noticed it when I got home. Too far to drive back. More

Wasn’t offered a discount. Person doing discount was mad had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money More

The customer service was excellent, and the experience waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It wa waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It was completed within a very reasonable time which was a plus too. More