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Nucar Volkswagen of Norwood - Service Center

Norwood, MA

4.2
282 Reviews

282 Reviews of Nucar Volkswagen of Norwood - Service Center

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February 16, 2025

It was a good experience I had with this dealership . The service was well done I will encourage any friend to use them More

by DUVILM07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Garas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your kind words and recommendation! We're glad you had a great experience and appreciate your support. We look forward to serving you and your friends in the future!

February 16, 2025

Good service; prompt and easy to set up appointments; give good estimates and deliver on time More

by DDUNCAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Feb 17, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your great review! We're glad you found our service prompt and hassle-free. We appreciate your support and look forward to assisting you again in the future!

February 13, 2025

Great service , changes and oil and , preformed a recall then cleaned my car all in a timely manner More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for the 5-star review! We're thrilled you had a great experience!

February 13, 2025

I left my service appointment with no possible repair nor solution and was forced to pay for the diagnostic upon leaving. More

by CBONE2399
Recommend Dealer
No
Feb 14, 2025 -

Nucar Volkswagen of Norwood responded

We’re sorry to hear about your experience. We strive to provide clear communication and effective solutions, and we regret that we couldn’t meet your expectations this time. If you’d like to discuss your concerns further, please reach out at 833-854-8541 we’d love the opportunity to make things right. Thank you.

February 09, 2025

I had an amazing experience with Nucar! I would recommend them. Great service all around. Thank you for making my experience worthwhile! More

by ldeandrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Garas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wildin Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Nucar Volkswagen of Norwood responded

Thank you so much for your review!

February 06, 2025

Had a recall for suction pump. Was not properly done and discovered when driving back from the airport. I lost hall a tank of gas and there was as a large gas spill on my driveway. More

by Sam Farrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with Zach and Alberto?
Feb 11, 2025 -

Nucar Volkswagen of Norwood responded

We sincerely apologize for the issues you experienced following your recall service. This is not the level of service we strive to provide, and we understand how frustrating this must have been. We’d like to make things right—please give us a call at 833-854-8541 so we can address your concerns and find a resolution.

February 04, 2025

Good place to buy a car however I am still waiting on a $35 refund check due to them putting mass state inspection cost into the deal. However my car is registered in RI so I had to take it myself and pay More

by joe.pimental
Recommend Dealer
Yes
Employees Worked With
Jay Bernardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for your feedback. We apologize for the oversight and understand your frustration. Please reach out to us directly at 833- 854-8541 so we can ensure your refund is processed as soon as possible. We appreciate your patience and your business!

February 01, 2025

My Jay was amazing. I came in there with an exact idea of what I wanted and he was able to deliver exactly that. More

by navissiajaggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bernardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Nucar Volkswagen of Norwood responded

Your satisfaction is our priority! Thanks for the 5 stars!

January 31, 2025

Thanks to Sebastian only I waited from October to January With great frustration I had one interaction with him and he took care of getting my car serviced I had 3 episodes of accidents because More

by v.whitecooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Crowley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian in service
Feb 04, 2025 -

Nucar Volkswagen of Norwood responded

Thank you for sharing your experience. We're sorry to hear about the frustration you faced and appreciate your patience. We're glad Sebastian was able to assist you, but we’d like to learn more about your concerns. Please give us a call at 833-854-8541 so we can address this further. Thank you.

January 26, 2025

Bad customer service I don’t want to come over there first time I be there bad experience More

by LAURENFILS85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Nucar Volkswagen of Norwood responded

We’re sorry to hear about your experience and regret that it didn’t meet your expectations. Providing excellent customer service is our top priority, and we’d appreciate the opportunity to learn more about what happened. Please give us a call at 833-854-8541 so we can address your concerns and work towards making things right. Thank you.

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