Nucar Toyota of Norwood - Service Center

Recently brought my 2007 Solara for a 20,000 service and inspection sticker to Boch Toyota of Norwood Massachusetts. I was greetly very warmly by Phil Mariani-service consultant- who took the time to answe inspection sticker to Boch Toyota of Norwood Massachusetts. I was greetly very warmly by Phil Mariani-service consultant- who took the time to answer all my questions regarding the recent Toyota re-calls and also checked the website to make sure that I hadn't missed any re-call notices. Phil explained what the routine service would cover and also provided information about other important maintenance as well. The service was done promptly and I was extremely happy with the way I was treated. I certainly will continue to have service done at Boch and will always ask for Phil Mariani by name when making an appointment. He is a great asset to Boch Toyota. Sincerely, Amy Sherman More

I have been dealing with the Boch Toyota Service Department since I purchased my 2003 Toyota Camry from Boch Toyota in October of 2002. I have found their staff, particularly Service Advisor Core Department since I purchased my 2003 Toyota Camry from Boch Toyota in October of 2002. I have found their staff, particularly Service Advisor Corey Henderson, to be honest, fair, and may I say compassionate. I have never felt pressured to have any service performed on my vehicle. Mr. Henderson's usual approach is to inform me of any service I need immediately and then make me aware of any service I may want to consider in the future. For example, he recently mentioned that I may want to consider changing my brake fluid. I told him go ahead. He told me the fluid will be ok until I need my next brake job. He said it will be cheaper for me becuase both services will have the same amount of labor...so it can wait and do both at the same time. As I said, I never feel presured to do a service and he only performs services that I definitely need. Recently, for convenience, I had an oil change performed by a "major" oil" change company. I was told I need a transmission flush and would I like it performed at the same time. I said no and took it to Boch Toyota Service to have the transmisssion flush service performed. Mr. Henderson looked at the condition of the fluid and told me I did not need the service that my transmission fluid was in perfect shape. I left Boch without spending a dime...and saving about $130.00 My most recent experience with Boch Service was in the past week. My check Engine light had been coming on and off for several months. About 2 weeks ago it came on and did not go off. I called Boch Service on March 9th to make an appointment. The earliest available appointment was March 16th. I did not want to wait that long becuase of concern for the Check Engine light. If it was just a regular service I would have waited until the the 16th. I asked to speak to someone else and they transferred my call to Mr. Henderson. He fit me in on Saturday, March 20th. He offered me an earlier date if I could have left my car...which I couldn't. I took the vehicle on March 20th and Boch Service figured out the problem. Mr. Henderson told me how much it would be and how long the wait would be. I went ahead with the service and had a friend pick me up and we had breakfast. I came back at the estimated time I was told the car would be ready. Within 10 minutes the car was ready and I was on the way home. My experience over the years has been great with Boch Toyota Service. They are very accomodating and I sincerely believe they, and Mr. henderson in particular, care about me and keeping my car running in a safe and efficient manner. My 2003 Toyota Camry now has 96,000 miles on it and it is running as good as it did when I purchased it 7 1/2 years ago. I feel comfortable that Boch Toyota Service makes every effort to only recommend a service that is absolutely necessary. I can sleep at night knowing that my vehicle is in great shape...but more important safe for me and my 2 young children. I would highly recommend Boch Toyota Service. More

I made an appointment to have my Camry recall services. I made an appointment to have my Camry recall services. Waited about 5mis to have a tech to ask if need help(My appointment was 10:45am, waitted in I made an appointment to have my Camry recall services. Waited about 5mis to have a tech to ask if need help(My appointment was 10:45am, waitted in line about 20mins then I'm the first one inside the service line). He told me that this recall service will take 6 to 7 hrs and he can give me a one day rental free of charge if I don't want to wait there all day long. I had the rental at about 11AM and returned the key to the casher next day before 10:15am(cashers was chatting with a Boch uniform male, I waitted about 5 mins until a fmale told her I'm waitting) with full fuel and got my car back. But after two days later, I found Boch Toyota Norwood charged $40.64 from my Credit card with out any info. Beware if you taking your Toyota for recall service,if they say you can have a free rental. More

I have a 2005 Highlander, purchased as a Toyota Certified used car, but not from this dealer. The vehicle had a loud noise with vibration indicating a wheel bearing problem. I came in and spoke to a service used car, but not from this dealer. The vehicle had a loud noise with vibration indicating a wheel bearing problem. I came in and spoke to a service rep who confirmed with Toyota that it would be covered under warranty and made an appointment for later in the week. I dropped the car off and was told if necessary a loaner would be available if repairs took longer then anticipated.I was given a call to confirm the diagnosis and also was given a call later to follow up on a question the service technician had. There was a delay in finishing the repair which I was notified of and the reason why(I did not need the loaner). The following morning I received a call once the vehicle was ready. My experience here was excellent , the staff was attentive and very professional. More

My experiences with Boch Toyota have been very good. The service you provide has always been of top quality and the ease and convenience of scheduling work has been terrific. As a former Ford owner, I cou service you provide has always been of top quality and the ease and convenience of scheduling work has been terrific. As a former Ford owner, I could tell you of many frustrated experiences I had with my automobile maintenance. But since buying my 2002 Camry, all of that frustration has gone away. I love the Camry V6 that I have and want to enjoy it for many years to come. I realize that this can only happen by good care and maintenance, which you deliver. My most recent visit was for my 90,000 check-up and I was working with Service Advisor Larry Dulski. Right up front, Larry assisted me with schedule time, access to a "free" rental car and a very positive expectation of what needed to be done and an almoost exact dollar estimate of the cost. (I knew this was going to be a bigger than usual cost due to the need for the timing belt being replaced) During my drop off, Larry also discussed that this was a good opportunity to inspect the water pump for wear and leakage. Replacing the pump would be cheaper now as the engine would be disassembled for the timeing belt. Larry contacted me the next day and informed me of the pumps condition and it was replaced. I was very pleased with the service and want to report that my car runs as good as the day I bought it. Keep up the good work, I expect to be a customer of Boch Toyota for several more years to come. More

I have been to several car services and showroom, but Boch Toyota in Norwood stands out positively in all of my experiences. The professionals are always ready to help and facility is clean and child fr Boch Toyota in Norwood stands out positively in all of my experiences. The professionals are always ready to help and facility is clean and child friendly. Everyone has an evergreen smile on their face, including the customers. My service manager Corey Henderson is always on the look out for best and timely service of my car. He takes the extra steps necessary in a trusting transaction and relation to communicate convenience, schedule and above all the maintenance of my car. He is so friendly with kids too, it makes the entire servicing process so cheerful and so much less strenuous. Kudos to Corey at Boch. More

The person seemed very stress out and to me, I didn't find him friendly at all. I understand upto a point his behavior because of workload from all the recalls and, may be hectic work schedule. But, I find him friendly at all. I understand upto a point his behavior because of workload from all the recalls and, may be hectic work schedule. But, I was not impressed with his customer servise. I spent 3 hrs and was not able to convience him that battery needed repalcement while I just bought the car not even month ago. More

Scheduled service on (2) Toyota recalls affecting my car. Robert was extremely friendly, particularly when the duration of repair quoted to me was three hours less than the actual duration. Robert worked ver Robert was extremely friendly, particularly when the duration of repair quoted to me was three hours less than the actual duration. Robert worked very hard to make sure my experience was as good as possible. The repairs associated with the floor mat recall are completely invisible (fantastic, since there was carpet work involved). Where it was factory recall work, the price was nil, but the addition of a free oil change definitely increased the value of service. Great service representative, great quality of work. Would have preferred an accurate estimate of repair duration when I asked (prior to arrival at dealership), but Robert handled that error gracefully. More

Mr. Dennis Loomis, the service consultant, always makes me feel that he has my best interests at heart. He always explains the situation in detail...offers options (when they are available)...and puts dri me feel that he has my best interests at heart. He always explains the situation in detail...offers options (when they are available)...and puts driver safety at the top of his list. The service work has always been superb. I always ask for Mr. Loomis whenever either of our two Avalons requires service, because I know that I will be taken care of in a graciuos and professional manner. To me, Mr. Loomis IS Boch Toyota. He deserves a raise. More

Price for repair was $250 over what another Toyota dealer charged for same repair. Matrix was 86,000 miles - over warrantee (80,000), for a ECM problem Toyota knew about and issued Technical Service Bulleti charged for same repair. Matrix was 86,000 miles - over warrantee (80,000), for a ECM problem Toyota knew about and issued Technical Service Bulletins in 2006 and 2007, yet Boch and Toyota denied any adjustment. I think Boch quotes high so people think they are getting a bargain if they adjust it down. Next time I'll buy Honda. First set of original tires wore out in 15,000 miles. I was told I was driving too hard. Had a set of Michelins put on at NTB and have 70,000 miles on them, still good tread. More