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Nucar Toyota of Norwood - Service Center

Norwood, MA

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1,527 Reviews

1,527 Reviews of Nucar Toyota of Norwood - Service Center

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May 26, 2010

My husband and I have bought both of our Toyotas from Boch because of their great customer service and friendliness. When I brought my Camry in today for an oil change, the Service Associate, Greg, gree More

by engtchr71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Caricchio
May 27, 2010 -

Nucar Toyota of Norwood responded

Thank you for taking the time to share your positive comments about your recent service experience. Your experience with our Company should be both enjoyable and satisfying. As a customer of Boch Toyota, we are genuinely concerned with your overall satisfaction, not just with the product but also with the service provided. We are glad to know that Greg Caricchio represented the company in an exemplary fashion. Thanks again for sharing your positive comments. Sincerely, Jennifer "Zak" Kosticzak, Customer Relations Manager

May 24, 2010

BOB MADE EVERYTHING WORK EASILY AS HE ASKED PERTINENT QUESTIONS TO DELINEATE THE REASON I WAS REQUESTING A SERVICE. THE CAR WAS RIDING ROUGH AND I WAS NOT CERTAIN IF IT WAS A POOR TIRE OR THE SUSPENSION. More

by HORWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB GANDOLFO
May 26, 2010 -

Nucar Toyota of Norwood responded

Thank you for taking the time to post a review concerning your positive experience at Boch Toyota. Your experience with our Company should be both enjoyable and satisfying. As a customer of Boch Toyota, we are genuinely concerned with your overall satisfaction, not just with the product but also with the service provided. Our success depends upon offering customers outstanding service. The individual employees in our stores and service departments ultimately determine our performance. Therefore, we are thankful to know that Bob Gandolfo is representing the company in an exemplary fashion. We are happy to hear that Bob listened to your concerns and asked you the necessary questions so that the technician could properly diagnosis and repair the vehicle to your satisfaction. Thank you for positive feedback and your continued patronage. Very truly yours, Jennifer “Zak” Kosticzak, Customer Relations Manager

May 18, 2010

The service advisor was personable and estimated a time for the service and the car was ready a bit earlier than expected. They also noticed that my inspection sticker was due this month and offered to per More

by rpburk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gandolfo
May 18, 2010

I got “Maintenance required” in my dash board. I did drive to Boch Toyota because I know that the best people to take care of your care are the people that you bought it from. I waited in the service l More

by melhashash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Henderson
May 16, 2010

This was my first toyota and I absolutely love this car!!! I am also very impressed with the sales and service I have had with Boch Toyota. The dealership and service is very impressive. Everyone is More

by ksecher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gandolfo
May 14, 2010

I had a problem with my glove box that could have cost me a lot of money but Mike Altieri made sure that the repair was made quickly, properly and covered the cost. This could have gone a different way nut i More

by reservitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Henderson and Mike Altieri
May 14, 2010

Today I went in for a recall visit, and Bob was fantastic! Since I have purchased my new Highlander in August 2009, Bob G. is the Service Advisor that I always seem to, and boy do I luck out! On More

by mm3941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gandolfo
May 13, 2010

I contacted Boch Toyota after my side passenger mirror was destroyed in an sccident on the highway. They werer able to procure me a replacement mirrir with in a day & also informed me I was due for an oil More

by EdmundWynne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Krul, Corey Henderson
May 10, 2010

recall for brakes-dealer was out of parts for car. Parts will be in June 2010. I need to call them. People were friendly and engaging. Helpful, but I was a little disappointed they did not have the parts. More

by PatrickLahy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Caricchio
May 10, 2010

On Sunday May 8, 2010 I brought my 2009 Toyota Tacoma in for service. Bob Gandolfo handled my service request with a high degree of enthusiasm and professionalism. He answered my questions and made me feel More

by mike49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gandolfo