Nucar Toyota of Norwood - Service Center

The model of excellence. I have been coming here for all service requirements on my cars for years - those were the days when I drove a Toyota Camry. I always received excell I have been coming here for all service requirements on my cars for years - those were the days when I drove a Toyota Camry. I always received excellent service. Now that I drive a a Mini Cooper I only come in for the inspection sticker, but am still treated with great courtesy and professionalism. This time it was pouring with rain and the floor was very slippery. I have recently had both knees replaced and walk with a cane. Peter Anderson, my service advisor, even gave me his arm to walk me back to my car so I would not slip! He was friendly, professional, and just great to deal with. I highly recommend Boch Toyota. Peter was great today, but I have always received excellent service. More

quick service trip Service Advisor, Peter Anderson was very friendly and was extremely thorough in describing the cost as well as any recommendations that the tech who w Service Advisor, Peter Anderson was very friendly and was extremely thorough in describing the cost as well as any recommendations that the tech who worked on my car recommended. The worked was completed within the time frame I was told. Everything was quick and easy, very satisfied overall. More

Quick Visit on 4/24/2017 My Highlander was due for an oil change and I was putting it off . You always think your going to be at the dealer for 3 days and 3 nights waiting for My Highlander was due for an oil change and I was putting it off . You always think your going to be at the dealer for 3 days and 3 nights waiting for it. I called in advance and made an appointment,but you wonder if it really has any value or is it just an image gimmick for such a small service visit. Anyways after I dropped it off I got myself a muffin and sat down in the makeshift lounge. It seemed like only 20 minutes went by when they came for me to tell me my car was allset. After I paid, I did a 360 walk around my car hoping their wasn,t any door dings or scratches on my extremely well taken care of 2 year old car, and I,m happy to say no scratches or it would have been my last visit. So I can say I had a good experience with fast on time work performed with no surprises,,Perfect that's all you can ask for. More

I appreciate honesty I recently went to Boch Toyota to have my 2014 Camry serviced; but the service advisor (Peter Andersen) looked at my mileage and the data on my car in I recently went to Boch Toyota to have my 2014 Camry serviced; but the service advisor (Peter Andersen) looked at my mileage and the data on my car in the system and told me there wasn't a need for scheduled service. I've been to Boch Toyota on several occasions for work on my present car as well as other cars I've owned in the past and always knew they did good work, but on this recent visit I learned they were honest as well. More

Oil change & tire rotation Don't go here....they "upsell" maintenance that you don't need & are deceptive. My wife took our Camry with only 50K miles for a routine oil change & Don't go here....they "upsell" maintenance that you don't need & are deceptive. My wife took our Camry with only 50K miles for a routine oil change & tire rotation. The service sales man talked her into routine services that were not necessary & did not tell her how much the cost would be. She never imagined the bill would be over $500!!! Don't go here. More

Excellent Service Was notified by email to schedule an appointment for maintenance on my lease corolla. Made scheduling an appointment for my corolla easy. Thank you Was notified by email to schedule an appointment for maintenance on my lease corolla. Made scheduling an appointment for my corolla easy. Thank you so much! More

An easy way to depart from your happiness I went once for service and despite being requesting to be left alone I am continuously harassed with phone calls, texts, and emails. Avoid this deal I went once for service and despite being requesting to be left alone I am continuously harassed with phone calls, texts, and emails. Avoid this dealer unless you want your inbox filled with spam and are tired of peace and relaxation at night, during the weekend or whenever you have free time. More

Long summary of mixed experience. Okay, so where do I begin? I'll start by giving credit to the people at Boch that actually tried to help without acting like I'm inconveniencing th Okay, so where do I begin? I'll start by giving credit to the people at Boch that actually tried to help without acting like I'm inconveniencing them. John Remy from sales and service advisor Lucio Lopez. Those two deserve at least 3 stars for effort. I honestly can say they tried their best if unfortunately still leaving me a bit unsatisfied with the results. So, I left another review on 8/27. I believe it wasn't very flattering for Boch Toyota in Norwood. I write this now in order to inform anyone truly interested in whether or not this dealership is worth spending your time and money on seeing as how I have to go through something negative each time I make a visit and I don't feel very comfortable while I'm there. I made an appointment for W 11/9 and they still weren't ready for me. I'll grant them that I gave them a sizeable list of things to inspect/work. Although I was there from 10:15am until approximately 5:30pm, which is a long time to wait, I do understand much of the time I waited. Like the majority of you, I expect a certain level of professionalism when I acquire any product from any company wanting what you've been putting in your pocket... that being money! Now, by the end of a previous visit, the company vehicle that I brought to them was returned with scratches along the passenger side of the vehicle as well as being left visibly dirty. Obviously, I was upset and so was the owner of the company I work with. So after talks and sending faxes/email's to the higher ups with evidence of the facts, it was agreed that it would be taken care of when I brought it in. Fortunately, they did a decent job this time, but there were times the service department seemed very uneager to get the scratches repaired and John Remy saw to it that they did. But, they still left some on the rear passenger door and one on the front passenger door. Understand that the damage occured while they had possession of the vehicle. The fact of the matter is that no client should endure this level of unprofessionalism from any establishment that portrays themselves as the best at what they do. They did however clean the car this time and gave me a tank of gas so that cheered me up a bit. But, I take exceptional care of any vehicle in my possession and I know what to look for when it comes to imperfections. At this point, it appears out of spite. Whether they'll admit it or not is something else. Our company excels at great costumer service which is necessary especially pertaining to the private livery car business. And, just as our clients expect the best, we also expect the best from companies we do business with. More