Nucar Toyota of Norwood - Service Center

Two recent bad services experiences the 1st one being after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 1 after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 10 hours. Only after I called to inquire about the status of my vehicle I was informed about the situation. Was advised that Chirs would contact me and he never did. Figured give them another chance. Took vehicle in for a tire issue, was advised that the tire could be plugged. Due to the fact that it is a hybrid and my understanding the wheels are somehow involved in the recharging process I was asked if I wanted a alignment, which I agreed too. The next day the tire was flat, due to distance from home to dealer and the fact that the spare tire has limited mileage and for safety I took it to a closer location. They said the plug failed and recommed a patch . (They said patch is abetter option) Not sure why this was not done to begin with. I spoke with the service advisor and requested a refund. I was told that he need to speak to his manager Chris. Chris contacted me on Monday agreed to refund the plug cost but not the alignment told me that they are in the business of giving the customer what they want the service advisor never told me that the alignment was not required nor did he ask any questions about how car was driving. I requested to speak with Chris supervisior Mike and when transferring the call he hung up . I am awaiting a call from Mike, This is the second bad service experience, More

Rude service advisor who lied about pricing and discount offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the pr offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the price was much higher then originally told over the phone even after the discount coupon we had, he did not wanted to discuss further about the facts with my wife saying I am very busy?? Don't trust them anymore. More

Kevin was very friendly and professional! Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new whe Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new wheel lock key also. The whole staff seems to be on the same page, Top notch people and facility. Highly recommended! More

Terrible dealership. Nucar or Boch, or whatever they want to call themselves, they still employ incompetent people. I came info for an oil change and left with my tire fa Nucar or Boch, or whatever they want to call themselves, they still employ incompetent people. I came info for an oil change and left with my tire falling off. Almost dieing on route 1 woke me up and I realized what these people are made of. Absolutely no accountability. You can write reviews and their reply will be "We have no history of this" "when did this happen???" But I forgot, I got offered $200 for my troubles. Wow, aren't I lucky (sarcasm). If you wind up on route 1 because Nucar/Boch didnt screw your tire on, DO NOT give them any opportunity to try and fix your vehicle and as I was told "make it up to you". File a police report and go through your insurance. That way their is traceability and everyone is held accountable. Do yourself a favor and move on and find other dealerships and service centers. More

Went to get a sticker for my car. Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch w Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch was at least honest. Nucar is a disgrace. More

Service my 2018 Toyota Camry XLE V6 regularly at NuCar (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Servi (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Service Advisor & Patrick Blake: Service Director Should all be recognized by Corporate for their Professionalism towards Quality Customer Service. They ‘real time’ maintenance videos are 5 star illustrating and educating customers understanding . Great Job 👏 G. Paul E. Norwood, Ma. More