Nucar Toyota of Norwood

Jance is terrific to deal with. He explains what my car needs done and keeps me informed if there are delsys in my car being done in a timely manner. needs done and keeps me informed if there are delsys in my car being done in a timely manner. More

Unhappy with the service. I was charged for a service that was not done. The Manager gave me attitude about it because I was unhappy with the service that he lied about. I asked for my money back and he that was not done. The Manager gave me attitude about it because I was unhappy with the service that he lied about. I asked for my money back and he stated, “oh well you’re not getting your money back!” This not the first issue that I’ve had with the service and the employees at Boch Toyota. I will take my truck and my money elsewhere. More

All wheel alignments-poor service. Wasted for 3 hrs. Recall all wheel alignments 3x times. I’m not that satisfied enough for that and unhappy. Recall all wheel alignments 3x times. I’m not that satisfied enough for that and unhappy. More

Ilove boch Toyota . You you go there, you and you car are welcome from the 1st to the last step. People in there show great professionalism. are welcome from the 1st to the last step. People in there show great professionalism. More

Good customer service. Service personnel did a good job. All problems with my car were solved. Thank you Jance for a job well done! My car is now working well. All problems with my car were solved. Thank you Jance for a job well done! My car is now working well. More

My advisor was great, he wore a mask and kept me updated, I expected a longer visit due to covid, and was right but ok I expected a longer visit due to covid, and was right but ok More

We had a warm welcome but a poor service by chuck or Charles Rose . He Played a blame game like his colleagues didn’t play their part above all he seemed unhappy us reaching out customer service he avoi Charles Rose . He Played a blame game like his colleagues didn’t play their part above all he seemed unhappy us reaching out customer service he avoided us throughout the time we spent at the shop. Buffing wasn’t done saying they tried The starter wasn’t installed but paid for No paperwork was given to us Next time serve people like it’s a family business or make a job card but not make people drive for days like you’re making us a favor Am disappointed More

As always great customer service! No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as qui No one but Boch Toyota has ever serviced our cars for 20 years now! Always great customer service, they stand behind their work and get it done as quickly as possible. This time was a bit different due to the covid19 issues, but I was very, very impressed with everything done to keep us all safe and keep our cars running and still provided that excellent service they are known for! Janus explained the issues from the noises I was hearing, he took really good care of us! Car is driving like it was brand new instead of 13 years old! Thank you so much! More

We brought the car in for a very serious issue. We have contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probab contacted the corporate phone number we were given and were told to call and speak to customer service manager who is not in the office and is probably working from home. Call the service manager and had to leave message twice. We get lots of action when we buy cars very little and we have a serious problem. On the day we brought the car in for service, they kept the car for over five hours and ended up not even touching the car because of the unintended acceleration problem. More

Second time dealing with this dealership and unfortunately they do not treat women equally to men coming in to purchase a new car. Women can negotiate and know the value and should be treated be unfortunately they do not treat women equally to men coming in to purchase a new car. Women can negotiate and know the value and should be treated better. Salesman Soony was polite and respectful but Manager Manny was condescending. More