Nucar Nissan of Norwood- Service Center

Car fob stopped working Went for Spring special. Found some issues that I believe should have been check prior to pick up. Contacted Carlos, who has been a wonderful sales pe Went for Spring special. Found some issues that I believe should have been check prior to pick up. Contacted Carlos, who has been a wonderful sales person,and Steve the manager from servuce has asked me to come back in to fix issues. I recommend buying a car here. They were best priced and the best I have ever worked with in all my years of buying cars ( 6 plus). More

I waited for 2 hours and they did nothing to my car!! I came in to get my tire either repaired or replaced per my lease tire warranty. They told me to have a seat and they would get back to me in 30 minut I came in to get my tire either repaired or replaced per my lease tire warranty. They told me to have a seat and they would get back to me in 30 minutes. I sat in the waiting area and watched as the associates came and spoke to every person who was sitting there before I came in, assuming it wasn't about the time spent on a service, but rather first in, first out. After seeing everyone leave and more come in I decided to inquire. This happened to be 2 hours later. When I walked to the desk the associate was on the phone with someone and me tioned my name. When he was done he explained that when I leased the car, the dealership was a Clay Nissan so they had no record of my warranty or lease agreement. Because of that they were not able to do any work on my car and I would have to go to the Clay Subaru dealer, who he assumed had my lease agreement. He explained that they had to do some digging to find that out which is what took so long but regardless, some courtesy would've gone a long way. Any update or asking if I minded waiting would've been great. But there was nothing as I sat there until 5 pm and found out the only dealer who could help me closed at 5. Unacceptable service! More

Not great I usually have a good experience however this time, the service department was unable to find my warrant despite me telling them that I had one and to I usually have a good experience however this time, the service department was unable to find my warrant despite me telling them that I had one and told me to get reimbursed after I pay it by me calling the third party office. I did so then shortly after I pulled it up and they would not reimburse me. It was frustrating that they were unable to look something up that I bought through them, as well as, they stated that I did not purchase my car through boch Nissan which I had. More

Everything g by the book Very prompt and excellent service. I was granted and taken is right away .i was updated and everything was done the same day . Initially I was told th Very prompt and excellent service. I was granted and taken is right away .i was updated and everything was done the same day . Initially I was told they will have to order a part but in the ends Vinnie fixed it More

My car is in good hands The service is prompt and clearly explained to me. I was very impressed. I even didn't have to wait before I drove my car into the hall. I had a wo The service is prompt and clearly explained to me. I was very impressed. I even didn't have to wait before I drove my car into the hall. I had a wonderful experience. More

Very good Very Pleasant service experience in spite of my car having a problem. Marvin was terrific! (Hope I got his name right). The comfortable waiting area Very Pleasant service experience in spite of my car having a problem. Marvin was terrific! (Hope I got his name right). The comfortable waiting area and good coffee helps too! More

Fast service Brought my car in to do a few things and it was done at the time they told me. They let me know what was wrong and I will be back to have service done Brought my car in to do a few things and it was done at the time they told me. They let me know what was wrong and I will be back to have service done again. More

Service writer Gabe The service writer Gabe was extremely knowledgeable and very pleasant to deal with. The sales dept however was terrible. I requested to test drive a The service writer Gabe was extremely knowledgeable and very pleasant to deal with. The sales dept however was terrible. I requested to test drive a car they had for sale while my car was being serviced. The sales person asked if I was going to buy the car. I told him I wanted to compare it to my current car to see if there was a noticeable difference and if there was I would consider buying it. After I gave him my liscence he went to his manager and returned to tell me the manager refused my test drive stating he didn’t want to put miles on the car. I was insulted and they lost a poteyssle. More

Great Job done by Paul When I come in for service - I use Paul the Technician. He has worked on my car from day 1 and he is the only person -that knows my car and I want wo When I come in for service - I use Paul the Technician. He has worked on my car from day 1 and he is the only person -that knows my car and I want working on it. He never seems to disappoint me. I feel great when I bring my car in for service , he knows exactly what needs to be done and understand me when I explains things to him. Great experience as always. Thank you Lisa More

Great customer service I received great customer service and was thoroughly informed on what type of service needed to be performed on my car. I’m greatly satisfied with the I received great customer service and was thoroughly informed on what type of service needed to be performed on my car. I’m greatly satisfied with the service I received. More