Nucar Nissan of Norwood- Service Center

Oil change Richard was very helpful and pleasant. I was there for only an hour. Thank you the tea & cookies. Thank you for a wonderful service team😀 Richard was very helpful and pleasant. I was there for only an hour. Thank you the tea & cookies. Thank you for a wonderful service team😀 More

I couldn’t have had a better experience Every concern I had was met even one from a different nissan deal who messed up my ac compressor. I got my car back in a timely manner and my they wor Every concern I had was met even one from a different nissan deal who messed up my ac compressor. I got my car back in a timely manner and my they worked great with my extended warranty company. Gabe was also very attentive and so very easy to work with. Thank you for everything More

Jesus in the Service Dept was excellent Jesús in the Service Dept was excellent! So friendly and attentive. He made the process of bringing my car in so easy. I would definitely recommend br Jesús in the Service Dept was excellent! So friendly and attentive. He made the process of bringing my car in so easy. I would definitely recommend bringing your car in for any Service needs. Ask for Jesús! More

Very professional Everyone I came in contact was very professional knew exact what to do. Jesus took the time to explain everting answers all my questions easily made Everyone I came in contact was very professional knew exact what to do. Jesus took the time to explain everting answers all my questions easily made it a good experience. More

Oil change Had oil change the other day What’s there to say about a oil change Service was good All is good Have a nice day! Had oil change the other day What’s there to say about a oil change Service was good All is good Have a nice day! More

Unacceptable treatment; long wait It regrettably was not a satisfactory experience --- partially stemming from a lack of effective communication, and partially stemming from a pure lac It regrettably was not a satisfactory experience --- partially stemming from a lack of effective communication, and partially stemming from a pure lack of courtesy. I would not currently continue to recommend this dealership to my Nissan-owning friends. The valet was gracious. He greeted me immediately and helped me to park. It then went downhill from there. Despite my very conspicuous presence, none of the service people spoke to me, explained that they were assisting others and would get to me shortly, or even acknowledged me. I finally went up to one of them, who said he was assisting someone else --- a person who, by the way, was not visible. He directed me to stand in a more ‘neutral’ spot. I then waited in that’ neutral’ spot for several minutes while another service person chatted amiably with someone, again, failing to acknowledge me in any way or to apologize for the wait. Perhaps my level of tolerance was reduced because I had just suffered an accident, but no matter. It is simply rude to see someone waiting and to say nothing to them. When the work was finished, a service person address me informally with a nickname I do not use. And finally, no one told me where my car was when the repair was complete. On previous occasions, it is in the service area garage. This time it was not, but no one informed me. I had to ask. I have had previous positive experiences with this dealership. This regrettably was not one of them. More

Oil change, tire alignment, replace tires My service technician did a great job explaining why each service needed to be performed. He also took the time to explain everything to my husband o My service technician did a great job explaining why each service needed to be performed. He also took the time to explain everything to my husband on the phone. More