Nucar Nissan of Norwood- Service Center

Oil Change My experience with Customer Service was great Gabe told me in detail what I should expect from my oil change, he was very friendly. Oil Change took lo My experience with Customer Service was great Gabe told me in detail what I should expect from my oil change, he was very friendly. Oil Change took longer than expected but overall my experience was great More

Excellent Service!!!! I came in lot Boch Nissan for an oil change and everyone was great and I was out in about an hour or so. Thanks again! I came in lot Boch Nissan for an oil change and everyone was great and I was out in about an hour or so. Thanks again! More

$285.00 labor charge for an hour of work Software upgrade to diagnose troubleshooting should not be the responsibility of the customer, a $21.00 part that took 5 minutes should not be $333.00 Software upgrade to diagnose troubleshooting should not be the responsibility of the customer, a $21.00 part that took 5 minutes should not be $333.00 More

great experience! It was my first time there for service, Marvin took care of me. He was so pleasant to work with! I would recommend this service center highly! It was my first time there for service, Marvin took care of me. He was so pleasant to work with! I would recommend this service center highly! More

Poor service/communication This is the short version of events: We experienced excellent service from the sales department (Nik, Carlos, Ian , George) which was the direct oppos This is the short version of events: We experienced excellent service from the sales department (Nik, Carlos, Ian , George) which was the direct opposite of the service we received from the service department (Gabriel, Cynthia) Upon arrival at 7:00 AM at the service dept. I had to wait for the rep to finish his breakfast before he asked to sssist me. The rep was dismissive and unprofessional. I was told my service would take two to three days to complete, I was not contacted by the service dept. during that time period. I called myself and was told the car would be ready for pickup the next day. When I arrived the next day the scheduled repairs had not yet been completed. The vehicle had to sent out again for a total of eight business days to have the repairs completed. the reason given was a ‘lack of cummication’ between the contracted repair shop and Boch Nissan. More

Five stars Quick, quality, professional service. My service advisor was knowledgeable and friendly. Waiting area was clean and comfortable, with ample seating. Quick, quality, professional service. My service advisor was knowledgeable and friendly. Waiting area was clean and comfortable, with ample seating. I will be back again. More

Third fail fixing a problem with my headlight system Brand new truck has burned through 3 fog lights and a headlight system warning light keeps coming on. It's currently in the shop for the fourth time a Brand new truck has burned through 3 fog lights and a headlight system warning light keeps coming on. It's currently in the shop for the fourth time and I just had to call three times at 430pm that I won't have a truck tonight. That leaves me in a very tough spot to meet some responsibilities I have for this evening. So absolutely unprofessional not to inform me earlier that they couldn't finish today. Couldn't be less pleased. More

Very professional service Rep. The service rep. Gabriel was very professional and in-depth in his explanation every step of the way. What a great guy, I would recommend him for a The service rep. Gabriel was very professional and in-depth in his explanation every step of the way. What a great guy, I would recommend him for a raise if I have my way. More

Very attentive to me and good work on my Nissan. Very polite, professional and friendly and kept me in the loop with progress on my car. I would recommend to friends. Price could always be better Very polite, professional and friendly and kept me in the loop with progress on my car. I would recommend to friends. Price could always be better More

Great customer service I got an appointment the day after I called and my car was inspected on time. Friendly service from Gabriel and great sense of urgency. I got an appointment the day after I called and my car was inspected on time. Friendly service from Gabriel and great sense of urgency. More