Nucar Nissan of Norwood- Service Center

Disappointed I purchased a vehicle and there ended up being an issue with the transmission. I emailed the manager and no response!! This is a copy of the email. I purchased a vehicle and there ended up being an issue with the transmission. I emailed the manager and no response!! This is a copy of the email. Last Saturday I picked up the vehicle that I purchased the following weekend. I was supposed to get it during the week but the service department needed more time to get the big scratch off plus I decided to switch out the seats for leather. On Thursday I was driving the vehicle and noticed the check engine light came on. Upon looking in the manual it was an emissions issue and said to open the gas to see if it was loose I did that it never shut off. I called my sales rep that I worked with and she spoke to the managerAnd due to impending snowstorm and the severity of the issue we thought it would be best to take it to a local Nissan dealership. Upon speaking with the dealership they said there was a faulty valve in the transmission “the heart of the transmission”.As you can imagine my frustration of having this car for five days and an issue like this was not caught during inspection at your dealership. I am very disappointed that this has occurred and I am very worried I did not purchase a quality reliable car. This is my third Nissan Pathfinder And my seventh Nissan. I am obviously a loyal Nissan customer, But I am very disappointed that I chose this dealership. I live over an hour away so it’s not very convenient for me to bring my car there but thank goodness I didn’t because it honestly wasn’t safe to bring. I thought this was a certified pre-owned car, but apparently that does not mean anything. I am usually the type of person that will go above and beyond to give praise because I feel like that is something that is not often done, but unfortunately this time I feel very disappointed. Serenella Was great to work with very friendly knowledgeable and reliable unlike my car More

Quick, friendly service. Appointment time was timely and convenient. Maintenance and service performed very quickly. Clean, comfortable waiting room. Coffee, water, apples pro Appointment time was timely and convenient. Maintenance and service performed very quickly. Clean, comfortable waiting room. Coffee, water, apples provided during wait. Car was clean. More

Unacceptable length of time! All day is not acceptable! I know that I'm not the only customer. I get it. I did however, make an appointment and advise the list of issues I'd All day is not acceptable! I know that I'm not the only customer. I get it. I did however, make an appointment and advise the list of issues I'd like taken care of during that appointment. Based on the information I received when I made my appointment I allocated three hours (4 at the very most) for my visit. 5.5 hours is beyond acceptable in my opinion!! 3.5-4 hours after arrival, is when I was consulted about what work to move forward with; the actual work only took 1.5-2 hours. I understand that diagnostics are necessary and that they take time but this is absurd and not very professional. Why exactly have set appointment times if they're not going to be adhered to? Having said that, every employee that I interacted with was extremely professional, kind and courteous. They get an A+. The process needs work and gets a C. More

Unexpected EXCELLENT service! I came to Boca Nissan to have my Rogue serviced. I had 5months left on a lease from a different dealership, and thought that while I waited I would ch I came to Boca Nissan to have my Rogue serviced. I had 5months left on a lease from a different dealership, and thought that while I waited I would check out the sales area. I was approached and given absolutely amazing service. My needs were heard, I was given great suggestions, and the deal they offered me was one that I could not turn down. In a matter of less than 24hrs I had my new car delivered and zero hassle of having to return my old leased car. Will recommend this dealership going forward and know that if I have any questions or concerns they will be happy to help! More

Service/Maintenance Brought car in for oil change. Wasn’t thrilled to find additional maintenance needed. Decided to have work done because I need a reliable/safe vehicle Brought car in for oil change. Wasn’t thrilled to find additional maintenance needed. Decided to have work done because I need a reliable/safe vehicle. Was able to apply discount, which was greatly apprecited. More

Great service. Got appt right away. Very conscientious. Everyone was very accommodating, very concerned about my comfort while waiting for servic. Finished right Got appt right away. Very conscientious. Everyone was very accommodating, very concerned about my comfort while waiting for servic. Finished right when they said it would be. More

Very professional service adviser. The experience was great. Made an appointment online. I arrived and I was in the system which has not happened before. The service was great. I will come again. Made an appointment online. I arrived and I was in the system which has not happened before. The service was great. I will come again. More

Best service ever Only thing that was missing was a complimentary wash but everything was great. Complimentary shuttle was perfect went to gym while I waited for car Only thing that was missing was a complimentary wash but everything was great. Complimentary shuttle was perfect went to gym while I waited for car More

The Review I came in for a minor problem on a Saturday and was treated with respect and I left with my problem resolved and I was satisfied. I came in for a minor problem on a Saturday and was treated with respect and I left with my problem resolved and I was satisfied. More

Large unexpected repairs Service engine light came on and ended up being a costly repair. Dealer did the work well with a next day appointment. Very willing to discuss opti Service engine light came on and ended up being a costly repair. Dealer did the work well with a next day appointment. Very willing to discuss options for repair and even showed me a failing battery that needed to be replace. Didn't hesitate to try to add on other servicing they felt should also be done, driving the bill into the stratosphere. As is the case for all dealers, shop hourly rates are high. One disappointing feature was that in their repair of the service engine malfunction, they reset the computer such that the radio was completely deprogrammed of all my station settings. They did not warn me about this. More