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Nucar Nissan of North Attleboro - Service Center
North Attleboro, MA
664 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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664 Reviews of Nucar Nissan of North Attleboro - Service Center
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April 09, 2019
Has gone downhill I have been going to this establishment for 7 yrs after having bought my truck here when it was called Nissan World. Since it was became Boch Nissan I have been going to this establishment for 7 yrs after having bought my truck here when it was called Nissan World. Since it was became Boch Nissan it has gone steadily downhill. They have got rid of all the old employees except one. Even the personnel originally brought in by Boch have changed on every visit. My most recent and final visit to this facility was on 3/6/19. I went in for an oil change and a quote on new tires. The oil change went quickly and I received the quote. When asked how long of a lead time they needed to order the tires, I was told 1day. On 3/8/19 I contacted the service rep Dave by text and asked if he would order the tires as I would be there first thing on 3/11/19, he said ok. I arrived at 7:30 am on 3/11/19 to be informed by Dave that the tires would arrive on the 10 am delivery. He offered a loaner vehicle which I turned down as I work nights and would be going to bed soon and not getting up until after they closed. I informed him I would be back on 3/13/19 at 7:30 am. I arrived at 7:30 am on 3/13/19 and signed the work order and proceeded to waiting area. After approximately 25 mins Dave came in and politely informed me the tires weren’t actually there but would be arriving an 1 hour from Taunton. My reply was “just like they would be on the 10am delivery on 3/11/19?”. His reply was that he orders thousands of parts every week and that I can’t expect him to keep track of each and every one of them. He again adamantly offered a loaner vehicle which again I refused for previous stated reason. I informed him to call me and leave a message when the tires arrive and I would be in the next day. I got up for work at 7 pm that night and there was no message so obviously the tires had not arrived in 1hour from Taunton. I went online and ordered tires from another retailer with an appointment for 3/18/19 in which I received my tires from that retailer. in summary I will not go back to this place for any reason as the quality of customer service has gone steadily downhill since it became Boch Nissan. More
by CURT02762
Verified CustomerEmployees Worked With
Dave P
April 05, 2019
Work was done while I waited and people were very attentive Feel comfortable there and always feel I am getting great service from experts and from people that care. Facility is extremely clean and inviting!! Feel comfortable there and always feel I am getting great service from experts and from people that care. Facility is extremely clean and inviting!! Always feel I am getting the best service More
by LYNNMARIE51
Employees Worked With
Steven Auclair
April 02, 2019
Super helpful I had a great experience at Boch Nissan! Everyone was super helpful and worked with me. Everything was explained thoroughly. Over all it was a great e I had a great experience at Boch Nissan! Everyone was super helpful and worked with me. Everything was explained thoroughly. Over all it was a great experience and I would recommend it to anyone. More
by DOSSANTOSANGILA
Employees Worked With
Stefan & Laura
April 02, 2019
Simply the Best I always receive A+ service every time Boch services my car. As long as I own a Nissan, Boch will be the only dealership to receive my business. The o I always receive A+ service every time Boch services my car. As long as I own a Nissan, Boch will be the only dealership to receive my business. The other Nissan dealerships do not compare to the customer service Boch provides. More
by Taradel
Employees Worked With
Rickey Sceeles
March 30, 2019
My experience was excellent The service people were very knowledgeable and friendly I will always recommend the service department to any of my friends and I will continue to bri The service people were very knowledgeable and friendly I will always recommend the service department to any of my friends and I will continue to bring my titan to boch for service More
by RIBCORM
Employees Worked With
Stephen gonclaves
March 28, 2019
satisfied service Always treated with respect and thorough in servicing my 2014 Pathfinder. Went through my checklist to be serviced with them. Rec'd a phone call stati Always treated with respect and thorough in servicing my 2014 Pathfinder. Went through my checklist to be serviced with them. Rec'd a phone call stating 2 filters needed to be replaced and were asking my permission to proceed. Always keep my vehicle up to date on service. Thank you More
by NANCY26
Employees Worked With
Steven DeCristofaro
March 27, 2019
Rude Service managers I brought my car in for an oil change and was informed that Nissan recommends Synthetic oil in my car. I informed the Service Manager (SM) that I onl I brought my car in for an oil change and was informed that Nissan recommends Synthetic oil in my car. I informed the Service Manager (SM) that I only wanted Conventional oil. The SM said I had to use the Synthetic. I said I wanted the Conventional and to check all my previous oil changes to see that's what they had been using previously. The insisted that I had to use Synthetic. I said Nissan only recommends Synthetic, it's not mandatory. One of the other SMs chimed in "well if you want to play word games". I said put in the Conventional oil or I'm leaving. They then agreed to use the Conventional oil which they have used for the past 4 oil changes. I understand that the make more money when the sell the Synthetic oil, but they have no business bullying customers. Don't let these Service Managers bully you into using Synthetic oil that is only recommended if you don't want it. If the above was not bad enough, it took over an hour for a simple oil change. :( More
by paul.lush
Employees Worked With
Laura Lariviere
March 27, 2019
Top-notch experience Wanted to install remote starter and get a spare key. David Pari was there to help with every step of the way. From world-class descriptions of the pr Wanted to install remote starter and get a spare key. David Pari was there to help with every step of the way. From world-class descriptions of the process step by step to precise updates throughout, David from Nissan South really made a new customer feel welcomed. More
by Philaj89
Employees Worked With
David Pari
March 27, 2019
Airbag replacement I needed to get a passenger side airbag replaced in my car. I was nervous coming in to the service center due to not having a good past experience wit I needed to get a passenger side airbag replaced in my car. I was nervous coming in to the service center due to not having a good past experience with Boch. I was pleasantly surprised when I met Laura Lariviere. She was very nice and explained everything that was going to happen. She answered all my questions and made sure I was happy with the service I received. More
by Hodg44
Employees Worked With
Laura Lariviete
March 26, 2019
Excellent service Laura was efficient, honest and kept me updated from ordering of parts to while my vehicle was being serviced. She was empathetic that I had worked al Laura was efficient, honest and kept me updated from ordering of parts to while my vehicle was being serviced. She was empathetic that I had worked all night and made sure my van was done in a timely fashion More
by POOHCORNER121
Employees Worked With
Laura lariviere
