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Nucar Nissan of Allentown
Allentown, PA
5,141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,141 reviews
September 23, 2011
A PROBLEM NOT RECEIVING THE $500 CASH RE-BATE IN CASH. I WAS NOT GIVEN A CHOICE. THEY AUTOMATICALLY TOOK IT OFF THE PRICE OF THE VEHICLE. I AM STILL DISTURBED ABOUT THIS. THEY SHOULD NEVER ASSUME ANYTHING A WAS NOT GIVEN A CHOICE. THEY AUTOMATICALLY TOOK IT OFF THE PRICE OF THE VEHICLE. I AM STILL DISTURBED ABOUT THIS. THEY SHOULD NEVER ASSUME ANYTHING ABOUT A CUSTOMER. I HAVE ALWAYS BEEN GIVEN THE CHOICE IN THE PAST AND ,BEING 65 YRS. OLD, BELIEVE ME, I HAVE PURCHASED MANY VEHICLES. THEY COULD HAVE AT LEAST OFFERED ME A GAS CARD OR SOMETHING FOR THIS ERROR ON THEIR JUDGEMENT BUT I ONLY RECEIVED APOLOGIES. THAT DID ME A LOT OF GOOD>>>>>>>>>>> More
by GYMMYMCK
Employees Worked With
3
September 04, 2011
We just drove a brand new Jeep Grand Cherokee off the lot today and I have to say, it was an enjoyable experience. Not only was Barry, a Rothrock representative, extremely knowledgeable about the car we pur today and I have to say, it was an enjoyable experience. Not only was Barry, a Rothrock representative, extremely knowledgeable about the car we purchased, he also stayed 2 hours after the dealership closed on a holiday weekend to ensure the vehicle was in perfect condition when we left the lot. If you are in the market for a Jeep in the Lehigh Valley, I strongly suggest you go to Rothrock and meet Barry, you wont be disappointed. We look forward to purchasing many vehicles from him in the future. More
by sciullim
Employees Worked With
Barry, Barry Camfield
September 01, 2011
Brendan Kelly, my salesman, was contacted by me via the telephone for information about the car and the price of a new Nissan Altima 2.5 S (2012). I told him my desired price based on extensive research o telephone for information about the car and the price of a new Nissan Altima 2.5 S (2012). I told him my desired price based on extensive research of Nissan prices and he got back to me without an hour with a great price in my range. I then took my wife and went to the dealership (Rothrock Nissan) to meet Brendan and see the car he had on the lot that matched our requirements (and had a few other good things on it)and then purchased the Nissan immediately. I then met with Brian Amill, the financial officer, and soon after drove off the lot with the most perfect car from a great Nissan dealership. Brian (along with Brendan)did everything he could to help us through the massive paperwork involved with buying the car. We were very appreciative and would definitely recommend Rothrock Nissan to any of our family and friends and especially Brendan Kelly and Brian Amill. They are assets to Rothrock Nissan. Brendan went out of his way to point out all the features of the car (sometimes more than once) and made sure we were completely satisfied with the car. He showed us the service area and made sure we were aware of all their services and customer conveniences in their waiting lounge. More
by Loughlin
Employees Worked With
Brendan Kelly and Brian Amill, Brendan Kelly
August 27, 2011
The reasoning for my not so great rating is that when I went to pick out my car teh salesman was ok not great and the car that we bought was first put under my mom's name but we could not get a great inter went to pick out my car teh salesman was ok not great and the car that we bought was first put under my mom's name but we could not get a great interest rate so we decided to put it under my father's name, but instead of the sales man telling us that right away he made us wait for over 3 hours adn then just told us "the banks were being slow but everyting was ok". We called back the next morning and that is when he informed us that we could not get a great rating under my mom's name. He proceed to tell us that we could come in and sign the papers at 4:30pm that day we arrived a little before 4:30 and our salesman had to be pagged because he was with customers, then when he arrived he said that because we were not on time (which we were as I earlier stated) that there was now people in front of us to sign papers so that swe would have to wait well wait was understated we waited over 3 and a half hours to sign papers. On the other side of that I took my vehcile to get detailed and your service team is nothing short of awesome !!!! I will take my car to rothrock for service again. My family has bought nemerous cars from rothrock but this was that last one, we will never buy a car from rothrock again. More
by camerochick33
Employees Worked With
Roman
August 22, 2011
This is our third car we've bought from Jose. He is knowledgeable, honest, very personable and no pressure. We also really like Rothrock's service department - dependable, will fit you in when you nee knowledgeable, honest, very personable and no pressure. We also really like Rothrock's service department - dependable, will fit you in when you need service and their charges are reasonable. Everyone at the dealership treated us great. One thing that really impressed us was that Jose took a new employee under his wing and shepherded him through the whole buying process with us. Impressive operation and we are very pleased with our new Jeep. More
by mikeeno
Employees Worked With
Jose Baret, Jose Baret
August 18, 2011
Great sales man Steven Castillo. Very friendly service people. I really like that the service department is open late. It makes servicing your car conconvenient. people. I really like that the service department is open late. It makes servicing your car conconvenient. More
by tsuaf
Employees Worked With
Steven Castillo, Steven Castillo
August 14, 2011
I've been a past customer, the last purchase being a 2010 Jeep Liberty which I totaled on August 5, 2011. It brought me back to the dealership who helped me take care of the gap insurance on the Jeep. They Jeep Liberty which I totaled on August 5, 2011. It brought me back to the dealership who helped me take care of the gap insurance on the Jeep. They got me into a 2011 Dodge Journey one week after totaling my Jeep. They went above and beyond any dealership I've ever dealt with often working on their days off. Barry and Bob both came in on their days off to finalize the deal on my new Journey, knowing I needed it as soon as possible. The financial dealings with Steve was pleasant, never any high pressure sales. I feel that everyone at Rockrock treats you like family and makes car buying a pleasant experience. Their prices are very reasonable and they try to find the lowest interest rate and every rebate available. I intend to keep Rothrock a part of my family for all of my vehicle needs and will definately recommend them to friends and family. More
by aherda
Employees Worked With
Barry, Bob, Steve, Barry Camfield
August 01, 2011
I went to Rothrock with no idea as to what kind of car i wanted. Steve showed me around the lot and gave me descriptions of many cars. I was still confused so that day i went home. Came back a couple day wanted. Steve showed me around the lot and gave me descriptions of many cars. I was still confused so that day i went home. Came back a couple days later and had a vehicle in mind and purchased it More
by tom35nw
Employees Worked With
steve krause
July 23, 2011
It was a great overall experience. The salemen did not hassle and they explained everything in great detail. Everyone was curtious and friendly and I would recommend Rothrock to anyone looking for a new hassle and they explained everything in great detail. Everyone was curtious and friendly and I would recommend Rothrock to anyone looking for a new or used car. More
by jhaley
Employees Worked With
Bob V. & Steve C.
July 10, 2011
I went to the dealer to buy a new truck it looked like they had a large selection, unfortunatly the trucks on the lot were all ordered with the same sort of options in the same types of trucks. I was made they had a large selection, unfortunatly the trucks on the lot were all ordered with the same sort of options in the same types of trucks. I was made to feel that if I wanted a truck that wasnt on the lot it would be more expensive. I found a truck that would work but wasnt exactly what I wanted unfortunatly the rear bumper was bent as if it was hit and twisted, when I pointed this out to the salesman he tried to tell me that is the way it was supposed to be. I pointed out that the other trucks werent bent like that and he brushed it off. th finance people cant do math at this dealership the payments and the cost of the truck didnt work out and when I pointed this out to the salesman he got the finance manager to come out and explane it to me. the explanation I got was that altho my credit was good it wasnt that good. I could have bought the truck on my credit card and paied less in finance charges than he was willing to give me. no one at the dealership made me aware of any rebates that I would qualify for. More
by tropicalislandsand
Employees Worked With
Barry, Barry Camfield
