Nucar Hyundai of Norwood - Service Center

Great service department. I have been a customer for over 10 years and have had all my vehicles serviced here. I recommend them all the time. 10 years and have had all my vehicles serviced here. I recommend them all the time. More

I appreciated the customer courtesy shown by Service Writer, Bill Johnson. Bill was friendly, courteous, knowledgeable, and efficient. I felt assured that the problem was diagnosed and solved in a tim Writer, Bill Johnson. Bill was friendly, courteous, knowledgeable, and efficient. I felt assured that the problem was diagnosed and solved in a timely manner. More

I always have great experiences with the Service Department. The employees are very friendly and professional. Especially, I would like to recommend Mr. Johnson - he is always very helpful and knowl Department. The employees are very friendly and professional. Especially, I would like to recommend Mr. Johnson - he is always very helpful and knowledgeable. He will explain all of the cause and effect for me and recommend the important and necessary works that needed to be done. I would recommend him to everybody that likes to have a vehicle service that you can trust and satisfy with. More

The check-in person was at my car almost before I could get out of the driver's seat. Service was quick, the waiting area comfortable and everyone friendly. Edwin was very pleasant and efficient. Even g get out of the driver's seat. Service was quick, the waiting area comfortable and everyone friendly. Edwin was very pleasant and efficient. Even got a nice carwash at the end. As a Saturn owner I'm used to that and pleased that Clay has adopted that practice. It's nice to have good and pleasant service available. We were almost spoiled by Saturn; Clay is certainly coming up to the same standard. More

I could not have been any happier with the service.There was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My expe was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My experience overall was excellent! More

David Hernandez is a delight to work. He is smart, David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of g David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of getting excellent car service. It is because of top employees like David that we have brought all of our cars to Clay for service for more than ten years. Like is brother Edwin, who also is totally first rate, David makes the service experience at Clay a pleasure in every way. Thank you David. More

I was greeted promptly, and my car was serviced within a reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and had WiFi access, so I was able to work on my laptop while waiting. More

I has to say the only reason I go to Clay service dept is because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related items. I tell you Clay has a loyal employee and customers will keep coming back because of him. Xoxoxoxoxoxoxoxoox. Love you E More

We took our 2004 Santa Fe for a 90,000 mile service. Only to find out on the drive home that the transmission fluid had not been refilled fully. The next day the car would not move and it had to be tow Only to find out on the drive home that the transmission fluid had not been refilled fully. The next day the car would not move and it had to be towed back to the dealer. The dealership quickly tried to sell us a new transmission, thankfully we had an extended warranty on the car, the inspector from the warranty company quickly topped the transmission fluid up and rejected the claim. Thankfully I phoned the warranty company directly, as the dealership gave us a very different story. To cut a long story short, Duane Roberts was arrogant, rude, and full of excuses to cover up their mistake. Do not deal with this man! More

The worst customer service I have ever experienced. Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Through Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Throughout the first day of waiting at the dealership, not one representative kept us informed of what was happening. We had to continually ask for updates, and a meeting was scheduled during the middle of the day which kept mechanics from working on the car for over an hour. The second visit was worse - no one called us to give us an update on the car - we had to continually call in for updates ourselves. And after a whole day, we were told the problem was a structual issue with the car and couldn't be fixed. Funny, then, after one visit to Mirak Automotive Group, the problem was completely resolved. Incompetency, rude, obnoxious and arrogant staff are what you will find at Clay Hyundai. More