Nucar Hyundai of Norwood - Service Center

The service writer was excellent and well and the courtesy driver who drove me home. I will have all my service done here. And I may have them work on my Caddie also cause I like them so much. courtesy driver who drove me home. I will have all my service done here. And I may have them work on my Caddie also cause I like them so much. More

Ms. Turenne, during her writing of my service bill, was polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time wh polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time while they attended to what work they had to focus on for the day, so this was a pleasant surprise. She was notably charming during our dealings, speaking to me with respect and asking how my day had progressed up to that point, which I appreciated. In terms of quality of work, the information on how I was to be billed , the clarity of terms, and the explanation of how this process was to be carried out, were all succint, precise, and devoid of excessive jargon; she spoke to me in a manner that allowed me to determine what exactly I would be dealing with. Combined with the well-maintained locale of work and the expediency with which it was carried out, my experience was both pleasant and productive. More

I THOROUGHLY ENJOYED MY experiencew throughout and Bob Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVE Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVERALL CAR EXPERIENCE FROM A-Z! The service dept to the sales dept to the General MANAGER is in one word SIMPLY IMPECCABLE AND THEY TRULY MAKE YOU FEEL THAT YOUR CAR EXPERINCE is more than just a slogan or a few words they back it up COMPLETELY FROM SALES TO SERVICE! I WOULD GO TO ANY CLAY DEALERSHIP IF YOU WANT A TRULY WONDERFUL BUYING EXPERIENCE! More

Mr. Hernandez was friendly, knowledgeable, and effective in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to sam in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to same. More

My new silverado's engine had to be replaced.And the Clay family did a great job.In all departments.Special thanks to Bill Maloney and T.J. family did a great job.In all departments.Special thanks to Bill Maloney and T.J. More

BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stat BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stated. It is a 2010 Hyundai Genesis. My son was backing up out of the grocery store when the bolt holding the rear differential in place broke causing substantial damage to the drivetrain. All this happened in a grocery store parking lot!! Just backing his car up - that's all put it in reverse and the bolt snapped. Called AAA had it taken over to Clay - BIG MISTAKE, BIGGEST MISTAKE WE EVER MADE!!! Maloney said he had no idea how to fix it, never saw it before. Then because my son's rims had some scratches on them Maloney said that my son was abusing his car!! He called Hyundai and told them my son abused his car. No, just because you have some scratches on your rims does not mean you abuse your car. He has plenty of tread in his tires and nothing wrong with his clutch. He was backing out of a grocery store parking lot after working all day at his computer job. IF YOU GOOGLE HYUNDAI bolts breaking - YOU WILL SEE TONS OF HYUNDAIS have this problem!!! So Maloney made this big thing up stating my son abused his car and now Hyundai will not warranty the car even though THEIR bolt broke and caused all this damage. Maloney claims he never told Hyundai the car was abused yet in all the records when I speak to Hyundai on the phone it is Maloney and one other Clay Service Employee saying bad things over and over. We had the car taken out of Clay's lot and we are in legal now. The AAA guy taking it out of Clay's lot says how can anyone state abuse? The AAA driver then says to me, look at the tires, look how good of condition they are in, he shook his head and says they have no idea what they are talking about and said it is too bad you took it to Clay Hyundai. He stated that they are totally wrong. THIS HAS BEEN NOTHING BUT A TERRIBLE EXPERIENCE FOR OUR ENTIRE FAMILY AT CLAY HYUNDAI. More

Edwin was very helpful to me in getting my car into the shop quickly for repair. Clay has been servicing my car since I purchased it in 2008. Their service is outstanding. shop quickly for repair. Clay has been servicing my car since I purchased it in 2008. Their service is outstanding. More

Clay Chervrolet's employees treated me like gold! From the moment I arrived, I was treated with kindness, friendly smiles, and extreme helpfulness. I had driven to the wrong entrance but they drove my ca the moment I arrived, I was treated with kindness, friendly smiles, and extreme helpfulness. I had driven to the wrong entrance but they drove my car to the correct location for me. They were adjusting the roof rack of my Traverse and when they detected an error made by the dealership that installed the roof rack, several mechanics collaborated and worked and worked to get the situation corrected. I received updates while I waited in the comfortable, clean, brand-new waiting area complete with warm cookies, vending machines, children's room (with brand new books and toys). The service reps were beyond helpful and friendly. The mechanic even offered to wash my car when they were done fixing the problem... And they didn't even charge me. I always go there for oil changes and routine maintenance and after experiencing how inattentive and negligent other dealerships can be, I will only go to Clay from now on! I highly recommend their knowledgeable staff, comfortable waiting room, friendly service, and trustworthy mechanics. More

Had remote keyless entry install. Recieved next day Had remote keyless entry install. Recieved next day service (outstanding.) Price was $10 less then Bernardi's quote months ago. Why? Very satisfied Had remote keyless entry install. Recieved next day service (outstanding.) Price was $10 less then Bernardi's quote months ago. Why? Very satisfied with service. More

Brought in for winter special with coupon. Bill called after drop off, and advised of other servics and prices for same that should be performed. Discussed and opted for some of the other services. Requ after drop off, and advised of other servics and prices for same that should be performed. Discussed and opted for some of the other services. Required car remain overnight, provided rental car. Shuttle service was expedient with a very friendly driver. More