Nucar Hyundai of Norwood - Service Center

Went to turn in my leased vehicle after talking to differnt people on the phone and was told to bring in the vehicle with the early payoff amount. Called Ally who finances the vehicles to get the pay differnt people on the phone and was told to bring in the vehicle with the early payoff amount. Called Ally who finances the vehicles to get the payoff amount and to verify that I needed to turn the car into Clay. When we arrived we were told that we needed to return it to GM. We asked if we need to go to Detroit! After arguing and waiting we were finally "allowed" to leave the vehicle. I had dealt with Clay in Newton for about 20 years and they were great. Clay of Norwood was very good 2 1/2 years ago when we leased; I guess they do not like it when you turn in a car! More

Dave Hernandez has been my service consultant at Clay Hyundai for as long as I can remember. Dave always welcomed me with a smile & we got to know each other so well I didn't even have to give him my nam Hyundai for as long as I can remember. Dave always welcomed me with a smile & we got to know each other so well I didn't even have to give him my name. Dave is a stand-up guy and as far as I can determine an outstanding employee and asset to the Clay Hyundai organization. Dave always explained everthin in laypersons terms and if you had reservations about the urgency of the work, he explained if it was an immediate safety issue or something which could wait until a later time. David always made sure that as you waited for your vehicle to be serviced that you were comfortable in the waiting area. More

Absolutely fantastic overall experience, exceptional customer service and beautifully clean state of the art facility. Would recommend very highly to others and will continue to use the location for customer service and beautifully clean state of the art facility. Would recommend very highly to others and will continue to use the location for all vehicle needs. More

Arnie is very professional and knowledgeable.He has always gone out of his way to assist us, and to explane any and all work and why it was required. always gone out of his way to assist us, and to explane any and all work and why it was required. More

Arnie Petrosky is always very friendly and professional. He always does a great job keeping me informed about the progress of the work and when I can expect the job to be completed. The new waiting room is He always does a great job keeping me informed about the progress of the work and when I can expect the job to be completed. The new waiting room is nice and the coffee and cookies a nice touch. It is always nice to have the car washed after the job is completed.Arnie is a valued employee and always a pleasure to work with. More

when i talked to david hernandez about the problem about the 2 front doors that the weather striping was coming off and would not stay in place he right away ordered the parts for me and when i came in to g the 2 front doors that the weather striping was coming off and would not stay in place he right away ordered the parts for me and when i came in to get them installed he had my car worked on right away and it took a reasonable time for the wait. More

The service writer was excellent and well and the courtesy driver who drove me home. I will have all my service done here. And I may have them work on my Caddie also cause I like them so much. courtesy driver who drove me home. I will have all my service done here. And I may have them work on my Caddie also cause I like them so much. More

Ms. Turenne, during her writing of my service bill, was polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time wh polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time while they attended to what work they had to focus on for the day, so this was a pleasant surprise. She was notably charming during our dealings, speaking to me with respect and asking how my day had progressed up to that point, which I appreciated. In terms of quality of work, the information on how I was to be billed , the clarity of terms, and the explanation of how this process was to be carried out, were all succint, precise, and devoid of excessive jargon; she spoke to me in a manner that allowed me to determine what exactly I would be dealing with. Combined with the well-maintained locale of work and the expediency with which it was carried out, my experience was both pleasant and productive. More

I THOROUGHLY ENJOYED MY experiencew throughout and Bob Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVE Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVERALL CAR EXPERIENCE FROM A-Z! The service dept to the sales dept to the General MANAGER is in one word SIMPLY IMPECCABLE AND THEY TRULY MAKE YOU FEEL THAT YOUR CAR EXPERINCE is more than just a slogan or a few words they back it up COMPLETELY FROM SALES TO SERVICE! I WOULD GO TO ANY CLAY DEALERSHIP IF YOU WANT A TRULY WONDERFUL BUYING EXPERIENCE! More

Mr. Hernandez was friendly, knowledgeable, and effective in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to sam in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to same. More