Nucar Hyundai of Norwood - Service Center

On Monday, 4/8/13, I stopped into service department to get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at 11:15 AM. I arrived a couple of minutes early, was written up and then had to wait for over 1 hour for the car to first be taken and then over 45 additional minutes until finished. I was told that there were several customers ahead of me and was told they had to take walk-in customers as they come in. This defeats the purpose of setting an appointment to accomodate a customer for service at a convenient time for the customer and to eliminate long delays. I have bought 1 Azera and leased another Sonata from Clay and have had them both serviced at Clay and have never had a problem in the past with being serviced when I have had a scheduled appointment or drive in service. With drive in service I was always told there would be a wait and decided if that wait was acceptable or not. If not I would then schedule an appointment. Due to the delay, I had to reschedule a meeting I had because of the almost 2 hour wait to get my car serviced. Because I persisted in asking Joie when my car would be ready, she and David initially reduced my charge by 50% and I then asked why they had not applied a $5 coupon to further reduce my cost. I was told that my 50% reduction was in excess of that coupon. They then agreed to "no charge" for the service. This was the first unpleasant experience I have had at Clay and hope this will not and should not happen again. I have recommended Clay to friends who have checked your dealership and at least one of them leased a car from Clay. Roy Klein More

I would recommend this dealership to family and friends, Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early m Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early morning). Ms. Peaks More

the reason why i have given such a good review is because when i came in the service department with no apointment and spoke to dave hernandes about the broken door handle on the drivers side of my car and h when i came in the service department with no apointment and spoke to dave hernandes about the broken door handle on the drivers side of my car and he had it fixed in just a little over an hour More

Another positive experience at the Hyundai service center! I took my 2012 Sonata in for an oil change and as usual was greated in a most pleasant and polite manner. My service liason was Dave Hernan center! I took my 2012 Sonata in for an oil change and as usual was greated in a most pleasant and polite manner. My service liason was Dave Hernandez who I have worked with in the past and who has always been extremely helpful and has seen to any questions or concerns I may have. Dave is a a very nice person to work with as are all the service employees I have had contact with at Clay since owning my car. Thank You, Carol Vento More

Went to turn in my leased vehicle after talking to differnt people on the phone and was told to bring in the vehicle with the early payoff amount. Called Ally who finances the vehicles to get the pay differnt people on the phone and was told to bring in the vehicle with the early payoff amount. Called Ally who finances the vehicles to get the payoff amount and to verify that I needed to turn the car into Clay. When we arrived we were told that we needed to return it to GM. We asked if we need to go to Detroit! After arguing and waiting we were finally "allowed" to leave the vehicle. I had dealt with Clay in Newton for about 20 years and they were great. Clay of Norwood was very good 2 1/2 years ago when we leased; I guess they do not like it when you turn in a car! More

Dave Hernandez has been my service consultant at Clay Hyundai for as long as I can remember. Dave always welcomed me with a smile & we got to know each other so well I didn't even have to give him my nam Hyundai for as long as I can remember. Dave always welcomed me with a smile & we got to know each other so well I didn't even have to give him my name. Dave is a stand-up guy and as far as I can determine an outstanding employee and asset to the Clay Hyundai organization. Dave always explained everthin in laypersons terms and if you had reservations about the urgency of the work, he explained if it was an immediate safety issue or something which could wait until a later time. David always made sure that as you waited for your vehicle to be serviced that you were comfortable in the waiting area. More

Absolutely fantastic overall experience, exceptional customer service and beautifully clean state of the art facility. Would recommend very highly to others and will continue to use the location for customer service and beautifully clean state of the art facility. Would recommend very highly to others and will continue to use the location for all vehicle needs. More

Arnie is very professional and knowledgeable.He has always gone out of his way to assist us, and to explane any and all work and why it was required. always gone out of his way to assist us, and to explane any and all work and why it was required. More

Arnie Petrosky is always very friendly and professional. He always does a great job keeping me informed about the progress of the work and when I can expect the job to be completed. The new waiting room is He always does a great job keeping me informed about the progress of the work and when I can expect the job to be completed. The new waiting room is nice and the coffee and cookies a nice touch. It is always nice to have the car washed after the job is completed.Arnie is a valued employee and always a pleasure to work with. More

when i talked to david hernandez about the problem about the 2 front doors that the weather striping was coming off and would not stay in place he right away ordered the parts for me and when i came in to g the 2 front doors that the weather striping was coming off and would not stay in place he right away ordered the parts for me and when i came in to get them installed he had my car worked on right away and it took a reasonable time for the wait. More