Nucar Hyundai of Norwood - Service Center

Outstanding Dealership, Phenomenal Service Department We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service departme We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service department, in particular, is the best that I have ever dealt with anywhere. Particular kudos to David Hernandez, his brother Edwin Hernandez, Tony Mudanca, Arnie Petrosky and Chris Conley. They are all very personable, totally professional, knowledgeable, prompt and very attentive to making sure that the job is done correctly and well. Communication is outstanding. I recommend Clay without hesitation and commend the four individuals mentioned above as stand-outs in the organization - David, Chris and Tony who are in the Hyundai area, and Edwin and Arnie who were in that area in the past and now work in other parts of the Clay dealership. David Hernandez is the rep we go to as a general rule and he is totally outstanding. More

service experience_updates Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 5 Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 55mph. it is very dangerous on highway ramp. The car was at clay service department for 5 days and I have been told that it is safe to drive. The moment I started the car, the same problem occurred. I went back and a service consultant told me that there is nothing they can do and it is safe to drive. Really?! That service consultant really sounds like a government official. Took my car home and called next morning. This time, Mrs Chris Ames handled my request . He arranged a rental car for me while the car is waiting for parts(one week). I am thankful that someone like Chris understands my frustration and willing to help. I would recommend Clay service, if all service consultants act like Chris. More

My Emergency Trip to Clay Hyundai I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have alw I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have always done a great job with the car) and spoke with David Hernandez. He had a technician look at the car and reported back about the findings. In spite of the fact that it was a Friday afternoon and I had no appointment the problem was corrected in less than an hour and a half! Mr. Hernandez was very personable and professional and explained what the trouble was and how the car was repaired. I am always pleased with my trips to Clay Hyundai and will continue to have my car work done there. More

The following review is my opinion of the Hyundai Service department of the Clay Chevrolet dealership on Providence Hwy in Norwood, MA. If I could give the service department of this dealership zero stars, I department of the Clay Chevrolet dealership on Providence Hwy in Norwood, MA. If I could give the service department of this dealership zero stars, I would! I like Hyundai cars, but I cannot believe how bad this dealership's customer service is based on the two times that I have been there. The first time I went there because I found out that my car was a part of a recall. After I got to the dealership I was told that my car was not affected by the recall, even after I told them that I had confirmed with corporate that it was affected. They said they couldn't do anything since their system said that my car was not affected. Before going home I decided to get a multi-point vehicle inspection there. By the time I got home I noticed that there were multiple black, greasy/oily fingerprint marks all over the inside of my car on the upholstery, carpeting, and dashboard. The tire pressure on all four tires was way off from what the manual recommended. Today was the second time I went there, this time after I received a letter from Hyundai confirming that my car was a part of the recall that I was turned away from just weeks earlier. I made an appointment online and received an email confirmation. When I got to Hyundai they said that I did not have an appointment. Even after I showed them the email from their dealership, Edwin Hernandez at the desk denied me having an appointment because there "system" didn't show one. They accepted my car and said it would be ready by 2pm and even wrote that in my paperwork. At 2pm before heading to the dealership I called to confirm if the car was ready. They said that yes, it was ready to be picked up. When I got to the dealership at 2.30pm, they said they were just cleaning the car. So I waited, and waited. An hour later, they said that again they were just cleaning the car and finishing paperwork. At that point I nicely said that this is what I was told an hour ago and also that at 2pm I was told the car was ready to be picked up, which I why I drove to the dealership. Edwin Hernandez, the person at the service department started saying things like he does not want to argue with me and that he did me a favor by giving me a time slot today (even though I had an appointment confirmation). He was condescending and rude, no customer service skills at all. He didn't even look up from his computer screen while talking to me. After my experiences with this dealership, I'm afraid that Hyundai may have lost a loyal customer. I am definitely never using this dealership ever again after having to deal with the unprofessional and rude employees there. More

I've had an engine failure on Saturday afternoon on the highway and with the help of a towing platform I was able to go to this excellent Hyundai service in Norwood, MA. The team there was very friendl the highway and with the help of a towing platform I was able to go to this excellent Hyundai service in Norwood, MA. The team there was very friendly and willing to help. Even with a reduced number of technicians available on Saturday, they were able to diagnose the issue (a failure of the ignition coil) and to have the car repaired and ready on Monday morning. As I was in vacation ion this state, I was very happy to be able to continue my journey. Many thanks again to this excellent team. Dan Toma More

Absolute scam! My brand new car needed to be towed there for a clutch problem. They charged me $110 just to tell me it wasn't covered under warranty. When I disputed the claim with Hyundai Motors America th for a clutch problem. They charged me $110 just to tell me it wasn't covered under warranty. When I disputed the claim with Hyundai Motors America the dealership continued to be completely unhelpful. Wouldn't tell me the problem with the clutch, just that it was operator error. Gave me an estimate for $1400 when every other repair shop quoted around $850. After lying to Hyundai Motors America about the condition of the car, they then charged $35 a day for the car being on the lot while the claim was processed. Terrible experience. Creating a complaint with the Better Business Bureau against them. More

On Monday, 4/8/13, I stopped into service department to get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at 11:15 AM. I arrived a couple of minutes early, was written up and then had to wait for over 1 hour for the car to first be taken and then over 45 additional minutes until finished. I was told that there were several customers ahead of me and was told they had to take walk-in customers as they come in. This defeats the purpose of setting an appointment to accomodate a customer for service at a convenient time for the customer and to eliminate long delays. I have bought 1 Azera and leased another Sonata from Clay and have had them both serviced at Clay and have never had a problem in the past with being serviced when I have had a scheduled appointment or drive in service. With drive in service I was always told there would be a wait and decided if that wait was acceptable or not. If not I would then schedule an appointment. Due to the delay, I had to reschedule a meeting I had because of the almost 2 hour wait to get my car serviced. Because I persisted in asking Joie when my car would be ready, she and David initially reduced my charge by 50% and I then asked why they had not applied a $5 coupon to further reduce my cost. I was told that my 50% reduction was in excess of that coupon. They then agreed to "no charge" for the service. This was the first unpleasant experience I have had at Clay and hope this will not and should not happen again. I have recommended Clay to friends who have checked your dealership and at least one of them leased a car from Clay. Roy Klein More

I would recommend this dealership to family and friends, Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early m Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early morning). Ms. Peaks More

the reason why i have given such a good review is because when i came in the service department with no apointment and spoke to dave hernandes about the broken door handle on the drivers side of my car and h when i came in the service department with no apointment and spoke to dave hernandes about the broken door handle on the drivers side of my car and he had it fixed in just a little over an hour More

Another positive experience at the Hyundai service center! I took my 2012 Sonata in for an oil change and as usual was greated in a most pleasant and polite manner. My service liason was Dave Hernan center! I took my 2012 Sonata in for an oil change and as usual was greated in a most pleasant and polite manner. My service liason was Dave Hernandez who I have worked with in the past and who has always been extremely helpful and has seen to any questions or concerns I may have. Dave is a a very nice person to work with as are all the service employees I have had contact with at Clay since owning my car. Thank You, Carol Vento More