Nucar Hyundai of Norwood

The worst customer service I have ever experienced. Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Through Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Throughout the first day of waiting at the dealership, not one representative kept us informed of what was happening. We had to continually ask for updates, and a meeting was scheduled during the middle of the day which kept mechanics from working on the car for over an hour. The second visit was worse - no one called us to give us an update on the car - we had to continually call in for updates ourselves. And after a whole day, we were told the problem was a structual issue with the car and couldn't be fixed. Funny, then, after one visit to Mirak Automotive Group, the problem was completely resolved. Incompetency, rude, obnoxious and arrogant staff are what you will find at Clay Hyundai. More

Nick was very helpful in providing the car I wanted at the price I required. He was consistently friendly and answered all questions and offered to provide any further services we would need. the price I required. He was consistently friendly and answered all questions and offered to provide any further services we would need. More

The car is great, people friendly. However, we ended up waiting for the car a total of 4 hours. It was supposed to be ready at 1pm. We sat there until almost 4pm because they said the insurance agent didn' waiting for the car a total of 4 hours. It was supposed to be ready at 1pm. We sat there until almost 4pm because they said the insurance agent didn't fax over the right documents. Not only is the agent a cousin of ours, but he's been in business for 25 years and knows how to send a fax of the right paperwork. Then we tried another agent and lo and behold, the original agent's paperwork 'came through'. My son bought me this car, and he is a computer consultant who makes over $100 per hour. At the rate we picked up the car, with the proper documents, he lost about $400.00. Other than that, I am thrilled with the car, and the agent that helped us, Jenna, was as nice as could be, but we didn't believe that the fax didn't come through when it should have. More

Brian was a very personal guy which made the deal much easier. Any question i had he could answer or any problem i found shortly after he fixed. All around great help. easier. Any question i had he could answer or any problem i found shortly after he fixed. All around great help. More

Jenna was extremely professional and very helpful Jenna was extremely professional and very helpful Fantastic service - highly recommend Jenna and the dealership Delivered vehicle when promised Jenna was extremely professional and very helpful Fantastic service - highly recommend Jenna and the dealership Delivered vehicle when promised even though they still had to source it More

The service I received at Clay was phenomenal. The salesman Brian was very accommodating during the sale process, we went through nearly a dozen options for me as far as leasing versus buying and the salesman Brian was very accommodating during the sale process, we went through nearly a dozen options for me as far as leasing versus buying and the types of vehicles available and what the payments would be for each possibility. We found a great deal on a Silverado that I was able to take advantage of. The sales staff gave me plenty of room to make my decision. The pinnacle of great service was the delivery of the vehicle. My work schedule is busy and my availability to pick up the car was always at odd hours. Brian was un-phased and put together a plan to deliver the truck directly to me on the hour of my choosing and at the location of my choosing. Everything went perfectly and I got my truck. Again, phenomenal service. I would absolutely recommend making this dealership one of your stops in your car hunt. I will certainly be back for my next truck. More

I can not say enough about the excellent service I received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in and had purchased a car within 2 hours!!!!! I can't wait to tell my friends about Clay!! More

It has taken me 4 visits to get my car repaired under warranty .They are very uncooperative about setting appts and sticking to them.They pass the buck constantly and frankly they just dont care about th warranty .They are very uncooperative about setting appts and sticking to them.They pass the buck constantly and frankly they just dont care about their customers unlees they can make some quick money from them. More

I have dealt with Ricardo on many occasions to purchase new vehicles for myself and others in my family. He has always treated us with courtesy,honesty,and profesionally.He discussed the costs to purchase new vehicles for myself and others in my family. He has always treated us with courtesy,honesty,and profesionally.He discussed the costs to purchase or to lease which were helpful in making our decision.When cars were brought in fof service he checked that we were satisfied.My family and I are pleased with doing business with Ricardo and his Dealership. sincerely, MR Joseph Iantosca. More

We knew what kind of car we wanted, had done some research, and had email contact with the dealer. When we arrived we had to wait almost two hours before anyone would sit down with us (even though we research, and had email contact with the dealer. When we arrived we had to wait almost two hours before anyone would sit down with us (even though we had been in touch before). It was a crowded Sunday, but the place was completely disorganized, with lots of salespeople roaming around, some of them looking like they didn't even work there (dressed so casually, and no name tags or anything to identify them as salespeople). I wish we had walked out that day, but we stuck with them, only to eventually put a deposit on a car that was not really available (they cooked up some story that seemed fake -- I think they probably sold our car to someone else) and we had to demand our deposit back. There was a lot of crazy stuff about the pricing too -- they really made you feel as if you couldn't trust them at all. Very bad vibes there. When we went to another dealer we realized what actual professionals should look and sound like, and how we should be treated. Terrible experience. More