Nucar Hyundai of Norwood

My husband and I were looking for a new car, as we are about to start our family (any day now, actually and my Honda Civic was just getting too small. We were interested in the Hyundai Tucson. We test dro about to start our family (any day now, actually and my Honda Civic was just getting too small. We were interested in the Hyundai Tucson. We test drove the limited, but really wanted something a little more affordable, so we were looking for the GLS model, but with AWD, in silver, blue or green. Our salesman, Chris Cox, looked for what we wanted for a whole week. Apparently this car is VERY popular! He worked tirelessly to try and find us what we wanted, with no luck, unfortunately. So, we decided to try and find the car we wanted ourselves. We drove to another dealership and right away the customer service did not compare to Clay, and the salesman were nothing like Chris. He was nothing but professional, and he worked his butt off, trying to get us the car and deal we wanted. But, the other dealership had the limited, without navigation, in the color we wanted. We thought we were getting a deal, and almost signed papers with them. I had this sinking feeling in my stomach, and we decided to take a break and go for lunch. We priced out the two dealerships, and were saving a lot by going with Clay, and we liked their customer service better. We called Chris and since they had sold the blue limited without the navigation and backup camera, he was able to give us the blue limited, fully loaded for the same price. We went back to Norwood and signed papers, and I picked up my car a few days later. Chris showed me how everything worked, and he even installed my car seat for me! He went above and beyond for us to get us into a car we wanted, at a price we could afford and a great deal for my trade in as well. I HIGHLY recommend Clay to anyone and would definitely ask for Chris when you go there - he was a great salesman, and we plan on using Clay and Chris in the future. Thank you Clay Hyundai and Chris Cox! More

Kevin Eaton and Chris Cox went above and beyond to give me truly exceptional service. They were professional, courteous, and responsive to my needs as a consumer. I feel very grateful and fortunate to ha me truly exceptional service. They were professional, courteous, and responsive to my needs as a consumer. I feel very grateful and fortunate to have had the opportunity to work with them. More

In the past i dealt with older salesmen obviously more experienced. But certainly not more qualified than James. He covered all the bases and all aspects of the vehicle. James followed up promptly which w experienced. But certainly not more qualified than James. He covered all the bases and all aspects of the vehicle. James followed up promptly which was greatly appreciated and called after I got my car to see if I had any questions, which he was able to answer. More

The worst customer service I have ever experienced. Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Through Treated with no respect and spoken to condescendingly. Went 2 times to fix a small problem and was told it was unfixable after waiting hours. Throughout the first day of waiting at the dealership, not one representative kept us informed of what was happening. We had to continually ask for updates, and a meeting was scheduled during the middle of the day which kept mechanics from working on the car for over an hour. The second visit was worse - no one called us to give us an update on the car - we had to continually call in for updates ourselves. And after a whole day, we were told the problem was a structual issue with the car and couldn't be fixed. Funny, then, after one visit to Mirak Automotive Group, the problem was completely resolved. Incompetency, rude, obnoxious and arrogant staff are what you will find at Clay Hyundai. More

Nick was very helpful in providing the car I wanted at the price I required. He was consistently friendly and answered all questions and offered to provide any further services we would need. the price I required. He was consistently friendly and answered all questions and offered to provide any further services we would need. More

The car is great, people friendly. However, we ended up waiting for the car a total of 4 hours. It was supposed to be ready at 1pm. We sat there until almost 4pm because they said the insurance agent didn' waiting for the car a total of 4 hours. It was supposed to be ready at 1pm. We sat there until almost 4pm because they said the insurance agent didn't fax over the right documents. Not only is the agent a cousin of ours, but he's been in business for 25 years and knows how to send a fax of the right paperwork. Then we tried another agent and lo and behold, the original agent's paperwork 'came through'. My son bought me this car, and he is a computer consultant who makes over $100 per hour. At the rate we picked up the car, with the proper documents, he lost about $400.00. Other than that, I am thrilled with the car, and the agent that helped us, Jenna, was as nice as could be, but we didn't believe that the fax didn't come through when it should have. More

Brian was a very personal guy which made the deal much easier. Any question i had he could answer or any problem i found shortly after he fixed. All around great help. easier. Any question i had he could answer or any problem i found shortly after he fixed. All around great help. More

Jenna was extremely professional and very helpful Jenna was extremely professional and very helpful Fantastic service - highly recommend Jenna and the dealership Delivered vehicle when promised Jenna was extremely professional and very helpful Fantastic service - highly recommend Jenna and the dealership Delivered vehicle when promised even though they still had to source it More

The service I received at Clay was phenomenal. The salesman Brian was very accommodating during the sale process, we went through nearly a dozen options for me as far as leasing versus buying and the salesman Brian was very accommodating during the sale process, we went through nearly a dozen options for me as far as leasing versus buying and the types of vehicles available and what the payments would be for each possibility. We found a great deal on a Silverado that I was able to take advantage of. The sales staff gave me plenty of room to make my decision. The pinnacle of great service was the delivery of the vehicle. My work schedule is busy and my availability to pick up the car was always at odd hours. Brian was un-phased and put together a plan to deliver the truck directly to me on the hour of my choosing and at the location of my choosing. Everything went perfectly and I got my truck. Again, phenomenal service. I would absolutely recommend making this dealership one of your stops in your car hunt. I will certainly be back for my next truck. More

I can not say enough about the excellent service I received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in and had purchased a car within 2 hours!!!!! I can't wait to tell my friends about Clay!! More