Nucar Hyundai of Norwood

I could not have been any happier with the service.There was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My expe was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My experience overall was excellent! More

David Hernandez is a delight to work. He is smart, David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of g David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of getting excellent car service. It is because of top employees like David that we have brought all of our cars to Clay for service for more than ten years. Like is brother Edwin, who also is totally first rate, David makes the service experience at Clay a pleasure in every way. Thank you David. More

I was greeted promptly, and my car was serviced within a reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and had WiFi access, so I was able to work on my laptop while waiting. More

I has to say the only reason I go to Clay service dept is because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related items. I tell you Clay has a loyal employee and customers will keep coming back because of him. Xoxoxoxoxoxoxoxoox. Love you E More

I worked with Shayne Rose and he was great. Knowledgeable, friendly, and attentive, he answered all my question and made the car buying process easy. I worked with several other staff members w Knowledgeable, friendly, and attentive, he answered all my question and made the car buying process easy. I worked with several other staff members who were just as nice and would definitely recommend this dealership. More

I had a particulary difficult transaction to complete. Scott Geller listened and worked with me to see that what I needed was completed satisfactorily for both parties. He was never pushy and I trusted h Scott Geller listened and worked with me to see that what I needed was completed satisfactorily for both parties. He was never pushy and I trusted him completely. He provided options in financing that worked with by budget and I purchased a 2012 Sante Fe which I love. I have already recommended him to 2 people and I will continue to do so. When I picked up the car, he went through everything with me making sure I understood the different buttons, etc. Cudos to Scott. I had dreaded doing this but Scott made the entire transaction almost fun. I would do it again in a heartbeat if I needed another car. More

I went to Clay knowing that I wanted to purchase a Hyundai Santa Fe Limited, but was unsure of which drive train to purchase. Chris took the time to listen to my concerns and what I wanted in my next Hyundai Santa Fe Limited, but was unsure of which drive train to purchase. Chris took the time to listen to my concerns and what I wanted in my next car. Chris was extremely knowledgeable and helped me to make a comfortable, decision on which Santa Fe to purchase. I found Chris' customer service skills to be superb. He spent an enormous amount of time with me and my husband, answering all of our questions, going over all aspects of each vehicle, providing all the necessary information I felt I needed to make my informed decision. Chris went above and beyond for us! This was our first experience with Clay and I would certainly recommend this dealership as well as Chris Cox to family and friends. I'm looking forward to driving my new Santa Fe. More

I have had a great experience with Brian. We have bought many cars from him and wouldn't go anywhere else. Not pushy and very honest! many cars from him and wouldn't go anywhere else. Not pushy and very honest! More

Chris Cox handled our transaction in the most professional way possible. Our experience with him was the antithesis of the typical car dealership experience. He was able to explain everything we professional way possible. Our experience with him was the antithesis of the typical car dealership experience. He was able to explain everything we needed to know in a straightforward manner and without the typical "sales" feel. We would highly recommend working with Clay and Chris to anyone looking for a new Hyundai. One other note: I had left a work parking pass in my trade-in vehicle. Chris took it upon himself to give me a call after we left with the new car to let me know that it was at his desk. He offered to keep it for us to pick up, or have it mailed out to me. Just an "extra mile" kind of thing we experienced throughout the experience. More

We took our 2004 Santa Fe for a 90,000 mile service. Only to find out on the drive home that the transmission fluid had not been refilled fully. The next day the car would not move and it had to be tow Only to find out on the drive home that the transmission fluid had not been refilled fully. The next day the car would not move and it had to be towed back to the dealer. The dealership quickly tried to sell us a new transmission, thankfully we had an extended warranty on the car, the inspector from the warranty company quickly topped the transmission fluid up and rejected the claim. Thankfully I phoned the warranty company directly, as the dealership gave us a very different story. To cut a long story short, Duane Roberts was arrogant, rude, and full of excuses to cover up their mistake. Do not deal with this man! More