Nucar Hyundai of Norwood

My wife worked with Scott geller and test drove a car and she liked it. They discussed numbers but I had to sign for the car. I worked with their Sales Admin group to go over our numbers and I told them I she liked it. They discussed numbers but I had to sign for the car. I worked with their Sales Admin group to go over our numbers and I told them I wanted one of their pricing options and we had what I thought was a Done Deal. I was going to go into the office and sign the paperwork and walk out with a new leased car for my wife. Little did I know by me coming in this seemed to be a good time to START negotiating the deal. The finance guy and Salesguy both said my wife and I were confused with the original deal and now they were trying to tack on all sorts of extra costs. Classic bait and switch. I went over the pricing twice (2 different calls) with the sales admin and then they completely tried starting over adding in all sorts of additional expenses. What a waste of time and I hope most people do NOT put up with this and go somewhere else without liars. Scott Geller mentioned he could not honor the deal he offerred 2 weeks ago to my wife when the only thing that changed was me signing the deal (I have excellent credit- 800+). He had no rationale as to why other than -I checked with the Sales Manager and couldn't offer the same deal.... blah blah blah. Do not trust this group and avoid them at ALL costs. The YELP reviews are all accurate also. This group does nothing to imporve the shady car salesman image a lot of us already have. More

I always have great experiences with the Service Department. The employees are very friendly and professional. Especially, I would like to recommend Mr. Johnson - he is always very helpful and knowl Department. The employees are very friendly and professional. Especially, I would like to recommend Mr. Johnson - he is always very helpful and knowledgeable. He will explain all of the cause and effect for me and recommend the important and necessary works that needed to be done. I would recommend him to everybody that likes to have a vehicle service that you can trust and satisfy with. More

The check-in person was at my car almost before I could get out of the driver's seat. Service was quick, the waiting area comfortable and everyone friendly. Edwin was very pleasant and efficient. Even g get out of the driver's seat. Service was quick, the waiting area comfortable and everyone friendly. Edwin was very pleasant and efficient. Even got a nice carwash at the end. As a Saturn owner I'm used to that and pleased that Clay has adopted that practice. It's nice to have good and pleasant service available. We were almost spoiled by Saturn; Clay is certainly coming up to the same standard. More

I could not have been any happier with the service.There was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My expe was a delay in getting the parts, although that was out of the dealer's control. The service people were extremely pleasant and helpful. My experience overall was excellent! More

David Hernandez is a delight to work. He is smart, David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of g David Hernandez is a delight to work. He is smart, informative, helpful, and very attuned to providing top service, while minimizing the stress of getting excellent car service. It is because of top employees like David that we have brought all of our cars to Clay for service for more than ten years. Like is brother Edwin, who also is totally first rate, David makes the service experience at Clay a pleasure in every way. Thank you David. More

I was greeted promptly, and my car was serviced within a reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and reasonable amount of time at the price that was estimated. The service manager was friendly and straightforward. The waiting area was comfortable and had WiFi access, so I was able to work on my laptop while waiting. More

I has to say the only reason I go to Clay service dept is because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related because of the way Edwin takes care of me. He is very helpfull, and understanding, never put pressure on me, or force me to buy maintnance or related items. I tell you Clay has a loyal employee and customers will keep coming back because of him. Xoxoxoxoxoxoxoxoox. Love you E More

I worked with Shayne Rose and he was great. Knowledgeable, friendly, and attentive, he answered all my question and made the car buying process easy. I worked with several other staff members w Knowledgeable, friendly, and attentive, he answered all my question and made the car buying process easy. I worked with several other staff members who were just as nice and would definitely recommend this dealership. More

I had a particulary difficult transaction to complete. Scott Geller listened and worked with me to see that what I needed was completed satisfactorily for both parties. He was never pushy and I trusted h Scott Geller listened and worked with me to see that what I needed was completed satisfactorily for both parties. He was never pushy and I trusted him completely. He provided options in financing that worked with by budget and I purchased a 2012 Sante Fe which I love. I have already recommended him to 2 people and I will continue to do so. When I picked up the car, he went through everything with me making sure I understood the different buttons, etc. Cudos to Scott. I had dreaded doing this but Scott made the entire transaction almost fun. I would do it again in a heartbeat if I needed another car. More

I went to Clay knowing that I wanted to purchase a Hyundai Santa Fe Limited, but was unsure of which drive train to purchase. Chris took the time to listen to my concerns and what I wanted in my next Hyundai Santa Fe Limited, but was unsure of which drive train to purchase. Chris took the time to listen to my concerns and what I wanted in my next car. Chris was extremely knowledgeable and helped me to make a comfortable, decision on which Santa Fe to purchase. I found Chris' customer service skills to be superb. He spent an enormous amount of time with me and my husband, answering all of our questions, going over all aspects of each vehicle, providing all the necessary information I felt I needed to make my informed decision. Chris went above and beyond for us! This was our first experience with Clay and I would certainly recommend this dealership as well as Chris Cox to family and friends. I'm looking forward to driving my new Santa Fe. More