Nucar Hyundai of Norwood

Ms. Turenne, during her writing of my service bill, was polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time wh polite and addressed me immediately upon my arrival to her place of service; other service writers had made me wait for an extended period of time while they attended to what work they had to focus on for the day, so this was a pleasant surprise. She was notably charming during our dealings, speaking to me with respect and asking how my day had progressed up to that point, which I appreciated. In terms of quality of work, the information on how I was to be billed , the clarity of terms, and the explanation of how this process was to be carried out, were all succint, precise, and devoid of excessive jargon; she spoke to me in a manner that allowed me to determine what exactly I would be dealing with. Combined with the well-maintained locale of work and the expediency with which it was carried out, my experience was both pleasant and productive. More

I THOROUGHLY ENJOYED MY experiencew throughout and Bob Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVE Horatio the GenerL Manager is outstanding representing the Clay family. I woul;d HIGHLY RECOMMEND THIS DEALERSHIP TO ANY CUSTOMER WANTING A GREAT OVERALL CAR EXPERIENCE FROM A-Z! The service dept to the sales dept to the General MANAGER is in one word SIMPLY IMPECCABLE AND THEY TRULY MAKE YOU FEEL THAT YOUR CAR EXPERINCE is more than just a slogan or a few words they back it up COMPLETELY FROM SALES TO SERVICE! I WOULD GO TO ANY CLAY DEALERSHIP IF YOU WANT A TRULY WONDERFUL BUYING EXPERIENCE! More

Mr. Hernandez was friendly, knowledgeable, and effective in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to sam in having my car serviced. Service was well-done and timely. During service time I was able to do my own work in an area which was conducive to same. More

A straightforwad, simple, and effectvie visit. Scott quickly understood our needs, mediated between availability and our desires, and executed smoothly. It was the smoothest new car purchase I have ev quickly understood our needs, mediated between availability and our desires, and executed smoothly. It was the smoothest new car purchase I have ever participated in. More

My new silverado's engine had to be replaced.And the Clay family did a great job.In all departments.Special thanks to Bill Maloney and T.J. family did a great job.In all departments.Special thanks to Bill Maloney and T.J. More

We are a repeat customer to this dealership. We worked with Robert Duran and Ira King. Both were very patient and showed extreme professionalism throughout our car buying experience. We believe we got a with Robert Duran and Ira King. Both were very patient and showed extreme professionalism throughout our car buying experience. We believe we got a great deal and were treated very fairly. More

Best experence I have ever had at a dealership by far!!!!!!!! They are very easy going and take the time to listen what you are looking for and also listen to any concerns you may have. They're very far!!!!!!!! They are very easy going and take the time to listen what you are looking for and also listen to any concerns you may have. They're very knowledgable on what they are selling. If your looking for a dealership that values you, then this is the dealership for you--second to none----ps this 2012 malibu rocks!!!!! More

Bought a Camaro for the wife here last Spring, got a great deal so I came back and bought a Silverado 4X4 Truck for myself this year. Between the G.M. Credit Card Incentive and the other various dealer/ great deal so I came back and bought a Silverado 4X4 Truck for myself this year. Between the G.M. Credit Card Incentive and the other various dealer/manufacturer incentives...I felt like I was at risk driving home of being arrested for Grand Theft Automotive. With the 100K power train warranty, this is my 10th GM vehicle in 20 years. I've never had to use the warranty but it's nice to have! Got a rate lower than my own credit union. Chris did a great job walking me through the process. I'm a happy customer! More

I'm 20 years old so getting a new car is like winning the lottery. My father went to negotiate for the price but i took over from there. Andre was an amazing salesman. He took me step by step with my new Mal lottery. My father went to negotiate for the price but i took over from there. Andre was an amazing salesman. He took me step by step with my new Malibu and he knew the car inside out with the specs which helped me with my choices. I've recommended this dealership and Andre to my friends and the next time someone's car shopping, i know where to direct them to. More

BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stat BAD CLAY HYUNDAI EXPERIENCE Bill Maloney, the Service Manager, had no idea how to fix my son's car when it came into the lot. That is what he stated. It is a 2010 Hyundai Genesis. My son was backing up out of the grocery store when the bolt holding the rear differential in place broke causing substantial damage to the drivetrain. All this happened in a grocery store parking lot!! Just backing his car up - that's all put it in reverse and the bolt snapped. Called AAA had it taken over to Clay - BIG MISTAKE, BIGGEST MISTAKE WE EVER MADE!!! Maloney said he had no idea how to fix it, never saw it before. Then because my son's rims had some scratches on them Maloney said that my son was abusing his car!! He called Hyundai and told them my son abused his car. No, just because you have some scratches on your rims does not mean you abuse your car. He has plenty of tread in his tires and nothing wrong with his clutch. He was backing out of a grocery store parking lot after working all day at his computer job. IF YOU GOOGLE HYUNDAI bolts breaking - YOU WILL SEE TONS OF HYUNDAIS have this problem!!! So Maloney made this big thing up stating my son abused his car and now Hyundai will not warranty the car even though THEIR bolt broke and caused all this damage. Maloney claims he never told Hyundai the car was abused yet in all the records when I speak to Hyundai on the phone it is Maloney and one other Clay Service Employee saying bad things over and over. We had the car taken out of Clay's lot and we are in legal now. The AAA guy taking it out of Clay's lot says how can anyone state abuse? The AAA driver then says to me, look at the tires, look how good of condition they are in, he shook his head and says they have no idea what they are talking about and said it is too bad you took it to Clay Hyundai. He stated that they are totally wrong. THIS HAS BEEN NOTHING BUT A TERRIBLE EXPERIENCE FOR OUR ENTIRE FAMILY AT CLAY HYUNDAI. More