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Nucar Honda of Westford - Service Center
Westford, MA
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Nucar Honda of Westford - Service Center
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March 19, 2020
Cost of oil change for Honda Accord at $80 is crazy expensive and when I asked why it’s so expensive no one could explain. (When I take my Subaru to the dealer it costs less than $40) Then having an expensive and when I asked why it’s so expensive no one could explain. (When I take my Subaru to the dealer it costs less than $40) Then having an up charge for credit cards is crazy! Not loving that and of course no one lets you know when you make your apt. Then making the apt is always difficult since it is thru another location and they never check the Westford location info! It’s frustrating Service Dept is variable David Lamb is the guy I try to always see since he is super knowledgeable ( you are fortunate to have him -he is outstanding On the flip side Amanda Grey is terrible and I would never return if she were the only manager there She is not knowledgeable and the danger is that she presents as if she is in the know. More
by 2015 hybrid accord
Verified Customer
March 19, 2020
Happy with service, but generally very slow and definitely too expensive. The costs associated with repairs are consistently 1/3 or more higher than our local respected auto repair garage. Now th definitely too expensive. The costs associated with repairs are consistently 1/3 or more higher than our local respected auto repair garage. Now that our warranty has expired, we don’t really have an incentive to to use their service. Otherwise, we would stay. More
by AmyY
Employees Worked With
March 16, 2020
It was an awesome experience, was greeted as soon as I hooped out of the car. They made the whole experience a breeze, even though I was bringing a Nissan to a Honda dealership! hooped out of the car. They made the whole experience a breeze, even though I was bringing a Nissan to a Honda dealership! More
by Ed
Employees Worked With
John Waugh
March 16, 2020
Employees are very nice but extra charge for using debit card without any notice is a rip-off. Like any other business they can afford to absorb the 3 per cent fee. Really annoying card without any notice is a rip-off. Like any other business they can afford to absorb the 3 per cent fee. Really annoying More
by AC028212
Employees Worked With
CJ Caldwell, Anthony Ferreira
March 16, 2020
It is becoming very expensive. I always trusted Honda Boch to do the service on my Honda CR-V, but prices are becoming impractical, better look for other service shops. Sorry. Tony service was superb tho Boch to do the service on my Honda CR-V, but prices are becoming impractical, better look for other service shops. Sorry. Tony service was superb though, very attentions and respectful. Thank you Tony. More
by tm_weetford
Employees Worked With
Anthony Ferreira
March 16, 2020
The service was fantastic and quick. However, when I went to pay my bill, I learned of a 3% fee to pay by credit card. My bill was over $1500 and I don’t carry that kind of cash on me. No one told me of this to pay my bill, I learned of a 3% fee to pay by credit card. My bill was over $1500 and I don’t carry that kind of cash on me. No one told me of this fee prior to the service and I was very unhappy by the surprise. All other customers in the waiting area expressed similar displeasure. This is a very dishonest business practice and I’m frankly surprised that a reputable business like boch Honda west would engage in such questionable tactics. More
by Ksbauer
Employees Worked With
March 11, 2020
From the time I arrive for the appointment until the work is completed, I feel my car is in competent hands. The people are pleasant to work with, the waitings areas are clean and comfortable, and my vehicle is completed, I feel my car is in competent hands. The people are pleasant to work with, the waitings areas are clean and comfortable, and my vehicles service is completed well and in a timely manner. I continue to be very satisfied with this dealership. More
by DOCBAX16
Employees Worked With
Paul Great job
March 10, 2020
I found the service good but when I went to pay l was told there was a 3 percent charge for using a credit card. The bill was $88 and I usually do not carry that much cash. After spending over $30,000 fo told there was a 3 percent charge for using a credit card. The bill was $88 and I usually do not carry that much cash. After spending over $30,000 for a car l would expect at least a year of free oil changes. By the way Toyota offers 2 years of free maintenance More
by TEDJEFFORDS
Employees Worked With
Not sure , Kirk Derderian, Jean Bardette
March 09, 2020
Bought my 2012 Accord here and had it serviced ever since; this time you charged a 3% fee to use a credit card; Ridiculous; I will never be back. Sam Oliver was excellent! since; this time you charged a 3% fee to use a credit card; Ridiculous; I will never be back. Sam Oliver was excellent! More
by KREMING
Employees Worked With
March 07, 2020
For my last two oil changes I specifically asked that they not overfill by 2018 crv. It normally takes 3.7qt. Both times they put in 5. Even says it on the bill. And while my crv does not suffer from the they not overfill by 2018 crv. It normally takes 3.7qt. Both times they put in 5. Even says it on the bill. And while my crv does not suffer from the infamous oil dilution issue, and while 1+qt over is not an issue in this engine, there's clearly a lack of care or attention to detail. I will not be returning to Boch Honda West. Two strikes and they are out. If they can't even do oil right it's difficult to trust them with anything. The service advisor however was good to work with. More
by WM
Employees Worked With
