Nucar Honda of Westford - Service Center

Better communication Everyone here is super friendly and I love that. But I was very annoyed when I made an appointment to get a new tire. I’m leasing this car from you le Everyone here is super friendly and I love that. But I was very annoyed when I made an appointment to get a new tire. I’m leasing this car from you less than a month ago, and when I ask for a rough estimate to have an idea, the rep said they couldn’t give me one since they don’t have access to that information. Fine. What really annoyed me is when I arrive to my appointment, im told they need to check to see if they have a tire in stock. Cool. They didn’t. So I had to have it ordered and come back. I don’t work in the area, it’s very difficult for me to come by. I think it’s obvious that I’m coming in for a tire replacement, is to make sure the actual tire is there. Ordering and paying I could hace done over the phone or online or on my way home. Not waste an hour waiting for a tire to be ordered to then find someone to take the car to be serviced. Very annoying. More

Recall for my 2018 CRV I was told it would only take approx. 1-1/2 hours. I had an appointment for 9:15 am.. At approx. 4:00pm I started calling 7 times and could not speak I was told it would only take approx. 1-1/2 hours. I had an appointment for 9:15 am.. At approx. 4:00pm I started calling 7 times and could not speak to any one in the service department, I started calling the showroom I was forwarded to service several times no luck. I started calling other phone extensions eventually was connected to services, I was told my car was not ready they would call when it was ready at 5:30pm. I got a call. I have always have had great things to say about your dealership. Sence Boch Honda West opened a few years years we have purchased 3 cars. Ray More

Beyond my expectations The fellow who helped me (Garret? Gareth?) went over and above what I expected. He enabled me to combine what could have been two trips into just one The fellow who helped me (Garret? Gareth?) went over and above what I expected. He enabled me to combine what could have been two trips into just one (factory recall and routine 5000 mile service). Furthermore the whole process took less time than I expected for one. He could not have been more communicative or more pleasant. More

Quick and easy! The service was quick and easy-- just an emissions check to get 2019 sticker everyone was polite and friendly so I was in and out quickly The service was quick and easy-- just an emissions check to get 2019 sticker everyone was polite and friendly so I was in and out quickly More

I new to replace what? This was my first time having service at this dealer. Overall not a terrible experience. After my car was inspected I was advised that my coolant shou This was my first time having service at this dealer. Overall not a terrible experience. After my car was inspected I was advised that my coolant should be replaced. Found that of particular interest since it was replaced in November. Also, saw a water fountain but no coffee. Considering how big the Boch organization is, I would have thought they could at least offer their customers a cup of coffee. Not a horrible experience but not a slam dunk either. More

service experience was excellent, professional staff I took my wife's vehicle for brakes and coolant and I was very satisfied with the entire experience. Staff was professional and the atmosphere was ve I took my wife's vehicle for brakes and coolant and I was very satisfied with the entire experience. Staff was professional and the atmosphere was very clean. More

Non appointment car inspection there was an issue with my muffler that was caught during inspection. They told me where I could get it fixed in Chelmsford. I went and had it fix there was an issue with my muffler that was caught during inspection. They told me where I could get it fixed in Chelmsford. I went and had it fixed. When I cam back the vehicle passed inspection. Everyone is happy. More

Driver Window Service My service advisor, Anthony Ferreira, was very polite an demonstrated a thorough understanding of the problem I was experiencing with my car. He prov My service advisor, Anthony Ferreira, was very polite an demonstrated a thorough understanding of the problem I was experiencing with my car. He provide detailed explanation of what the service technician would do to resolve the problem and a accurate estimated of the possible costs. Overall I was very satisfied with the work and experience. More

Excellent Great customer service. Wait time reasonable. Repairs done right and with high attention to standards. Anthony was excellent as my service advisor. Great customer service. Wait time reasonable. Repairs done right and with high attention to standards. Anthony was excellent as my service advisor. I will be returning. More

Friendly staff and excellent service I had my Odyssey recall work done at this service center. They provided pick up/drop off service to accommodate my work and also gave me a free rental I had my Odyssey recall work done at this service center. They provided pick up/drop off service to accommodate my work and also gave me a free rental car when I needed to catch a doctor's appointment. The staff were very friendly. More