Nucar Honda of Westford - Service Center

CRV hard start fuel problem I appreciate David’s patience when I became frustrated that nothing had happened with my car because they couldn’t reproduce the problem. He took the I appreciate David’s patience when I became frustrated that nothing had happened with my car because they couldn’t reproduce the problem. He took the time to explain that replacing a fuel pump would mean removing the fuel tank so unless the pump is proven bad it is an expensive guess. More

Excellent service and communication I brought my car in today to be service. My service advisor was John Waugh and he was EXCELLENT through the whole process. As they fixed the car the I brought my car in today to be service. My service advisor was John Waugh and he was EXCELLENT through the whole process. As they fixed the car they discovered another issue I was not even aware of. John explained EVERYTHING to me and assumed I knew nothing which was so great for me with my knowledge of repairs on cars. He quoted me a rate and that is exactly what I paid. He gave me some ideas in the future and what to look for which was very interesting. When I go back again, I will be sure to look for John again, I want him to be my advisor and to take care of my care....I know it is in great hands! More

Scott provides very good customer service He showed what work needed to be dont and i didnt feel pressured to having work done and asked before doing the work if a problem was found. I would d He showed what work needed to be dont and i didnt feel pressured to having work done and asked before doing the work if a problem was found. I would definitely recommend him to my friends. More

Very easy and the price was great!! Driving my vehicle inn, one of the service advisors came out took my keys asked me what I needed. I sat in the very comfortable warm waiting room, h Driving my vehicle inn, one of the service advisors came out took my keys asked me what I needed. I sat in the very comfortable warm waiting room, had a nice cup of coffee. While I was waiting Rebekah who was my service advisor did come and inform me that everything was great with my vehicle! I got my inspection sticker my oil change and my tires rotated and I was on my way within an hour. More

Oil Change Oil change was quick and Rebekah was very pleasant to work with. I received text messages from Rebekah as the service was being done which was helpful Oil change was quick and Rebekah was very pleasant to work with. I received text messages from Rebekah as the service was being done which was helpful. More

Excellent as always! From the minute I drive in I’m always greeted by a friendly customer service rep. This day it was a pleasant young woman (which I was glad to see) wit From the minute I drive in I’m always greeted by a friendly customer service rep. This day it was a pleasant young woman (which I was glad to see) with a warm and welcoming smile. She was patient, pleasant and knowledgeable. Helped me with my concerns and needs. More

Left me wondering if they did the work I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. They also needed to rotate the tires, seeing the pressure was low I specifically asked to make sure the tires were at the correct pressure. When I got the 2016 Pilot back over $270 dollars later the tires were the same and me wondering if they did the work. NOT HAPPY More

Waited for over 2 hours for an oil change! I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out after about 45 mins to say they were doing a system update for the computer system, but that it wouldn’t take any longer than the oil change, and it should be done shortly. After 2 hours, I had to ask where my car was and what they were doing to it. 10 minutes later the woman came out and said it was all set, with no explanation, no apology, and no offering to comp any of my services. I asked her what took so long and if they could do anything to discount my services since it took almost 2.5 hours at that point. She talked to her manager and the service tech. She said that the computer system update took longer than expected due to issues, which was never communicated to me when it was happening (I would have told them I couldn’t do it because I needed to get to work). The manager gave me 20$ off, which although nice, I didn’t feel I should have had to ask for, and I do feel a larger discount should have been applied, if not a full comp for my services. The manager did not even come out to talk to me, even though he was right there talking with the service woman, he made her deal with it. She was very nice, and I know it wasn’t her fault, so I feel bad she had to deal w my frustrations, but she could have communicated better to me throughout the 2.5 hours (when it shouldn’t have taken longer than 1 hour total). I was very disappointed because I have done every service here, and bought the car here. I am never one to complain, but the way this was handled left a bad taste in my mouth. I will likely not go back to this location. More

Great Service!!!! The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely re The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely responsive and have really helped me understand what's happening with my car. The service was completed on time and as discussed. No hesitation recommending them. More