Nucar Honda of Westford - Service Center

Efficient & quick service The service was in a timely & efficient manner. Garrett Hasanbasi was my service advisor was efficient, courteous, professional please give him a 10 - The service was in a timely & efficient manner. Garrett Hasanbasi was my service advisor was efficient, courteous, professional please give him a 10 - excellent rating. More

Always inviting, ready, and professional When I pulled in I was immediately asked what I needed help with. I had an appointment so Sam pulled up all the information. He made pleasant small ta When I pulled in I was immediately asked what I needed help with. I had an appointment so Sam pulled up all the information. He made pleasant small talk and listened and answered all my questions. I needed the courtesy ride home and I can’t remember the young mans name- college student who normally only works Saturdays. He asked about the temperature in the vehicle and was great to talk to and the ride was comfortable and conversational. I always receive the highest level of service when I visit the facility. More

Polite, efficient, helpful Anthony was very helpful and attentive. Everything I needed was done and I was in and out in short order. Facility was clean. No pressure and overall Anthony was very helpful and attentive. Everything I needed was done and I was in and out in short order. Facility was clean. No pressure and overall it was a good experience. More

It is all good, very good. The staff of this service center are knowledgeable, kind and efficient. The work done on my new car has all been perfect . The waiting area is fine, The staff of this service center are knowledgeable, kind and efficient. The work done on my new car has all been perfect . The waiting area is fine, a little too much room in the tv area and not quite enough in the alternate space, but clean and comfortable. More

Helpful service, good explanations My service rep (Rebekah) was helpful, kept me updated, and provided clear answers to my questions. The car was ready within a couple minutes of the pl My service rep (Rebekah) was helpful, kept me updated, and provided clear answers to my questions. The car was ready within a couple minutes of the planned time. Everything I wanted fixed was solved without any side effects etc. Very good job. More

Friendly service & timely Car was serviced on a timely basis with no delays, Anthony explained the process for the software update by Honda and answered all my questions in a Car was serviced on a timely basis with no delays, Anthony explained the process for the software update by Honda and answered all my questions in a friendly and professional manner. More

Always great service! Service employees are always pleasant and provide a great customer experience. Highly recommend boch Honda for buying a car and providing maintenance Service employees are always pleasant and provide a great customer experience. Highly recommend boch Honda for buying a car and providing maintenance. They consistently provide great service More

Efficient, knowledgeable and quickly resolved problem. The service adviser was very helpful, kept us informed, and the service technicians researched and resolved the issue quickly. I am very pleased with The service adviser was very helpful, kept us informed, and the service technicians researched and resolved the issue quickly. I am very pleased with service overall. More

Recall Sam Oliver was very helpful! He is an excellent employee! He assisted me in taking the glove box out and cleaning out behind the filter. He was a Sam Oliver was very helpful! He is an excellent employee! He assisted me in taking the glove box out and cleaning out behind the filter. He was a great instructor! Now I will know how to do it in the future. More

Overcharged and Underserved I have already relayed the following concerns to Boch but received no response whatsoever. At the end of a B service performed on my 15 Fit, the servi I have already relayed the following concerns to Boch but received no response whatsoever. At the end of a B service performed on my 15 Fit, the service rep came back with the technicians 14 point inspection The tech characterized my drive belt as cracked and rotted and requiring immediate replacement. She qualified that Boch did not have the belt in stock. I would need a separate appointment and would need to pay for the belt before they went about getting it. I confirmed the recommendation was to replace the alternator belt Part# 31110-5R0-003. I was charged over $75 for the part when list price is $45.95. Asking why I was being charged so much over list I was told it was because it was an OEM part. I was then steered into making a stand alone appointment the next day to replace the belt and was charged for a full hour of labor. This "repair" cost over $200 when I should have been properly advised to do it in conjunction with my next sevice and should not have been overcharged for the part. Frankly the experience left me feeling the service department lacks integrity. More