Nucar Honda of Westford - Service Center

Fast, helpful and friendly service Very friendly and fast service... would definitely come back for future repairs or maintenance required.... all around a very pleasant experience...al Very friendly and fast service... would definitely come back for future repairs or maintenance required.... all around a very pleasant experience...also a nice waiting area... More

Hinda Accord 2017 recall repair I took my car Honda Accord 2017 to this dealer for a recall and when I drove home, I experienced the brakes are slightly loose and not pressurized as I took my car Honda Accord 2017 to this dealer for a recall and when I drove home, I experienced the brakes are slightly loose and not pressurized as before. I feel extremely unhappy and dissatisfied. I blame both Honda and the dealer for this poor workmanship and quality even though the front office friendliness was very good. Unfortunately!!! More

Treated right I came in for a recall. I made an appointment for the same day that I called. They even took care of another safety issue at the same time at no cos I came in for a recall. I made an appointment for the same day that I called. They even took care of another safety issue at the same time at no cost. More

Courteous and professional service Courteous, friendly and professional service. Explained what is involved in the service and the costs, why synthetic oil needs to be used with this ve Courteous, friendly and professional service. Explained what is involved in the service and the costs, why synthetic oil needs to be used with this vehicle. More

Service I always get my work done at boch Honda west, I trust them completely with my car, the notify me of upcoming work and things my car needs to stay runn I always get my work done at boch Honda west, I trust them completely with my car, the notify me of upcoming work and things my car needs to stay running smoothly and updated, staff is always friendly and kind. More

tire replacement Came in with a low tire pressure problem in one tire. Service personnel identified a leaky rim and suggested getting the tires which were worn out als Came in with a low tire pressure problem in one tire. Service personnel identified a leaky rim and suggested getting the tires which were worn out also replaced while fixing rim. Scheduled service for two days later because the rim needed to be ordered, and put on the spare. This process must have damaged the tire sensor because tpms light came on after this visit. Came back two days later to get the job completed. A job of replacing the tires with the one new rim plus alignment. I was told it willl take 1.5-2hrs. It took 3 hours and after those three hours, the service person realized that they forgot to put the new rim which took another 45 min. When I got back the car all that time later, the tpms light was still on. I asked about it and they basically washed their hands off it and claimed I must have put some generic sensor there. When I clarified that the light came on only when they put the spare on, he then offered to tell me what it will take to replace it. Shouldn’t this have been initiated a whole lot earlier while I was waiting for my car? I had had enough frustration for the day and drove out. I have used their service before but never expected it to be this poor this time. My past experiences have all been reasonable but this was awful and incredibly frustrating. A complementary hubcap that was added though a nice gesture does not make up for sloppy work. More

Nice and quick It was quick and finished the service in short span and explained about the current condition of the car and what are all verified in this visit It was quick and finished the service in short span and explained about the current condition of the car and what are all verified in this visit More

Great, appreciating John Waugh was informative, patient and most considerable. It was a great service for the car inspection, and a relief the warn tire was dealt with. T John Waugh was informative, patient and most considerable. It was a great service for the car inspection, and a relief the warn tire was dealt with. Thank you. More

Oil change I wanted an oil change but was told I needed the rear differential fluids changed as well. When I received the invoice it said I had requested that se I wanted an oil change but was told I needed the rear differential fluids changed as well. When I received the invoice it said I had requested that service which was the most expensive part of the overall price More

Great Service The people who work in the service department are outstanding. They are friendly and helpful and always go over the work they have done for you. The l The people who work in the service department are outstanding. They are friendly and helpful and always go over the work they have done for you. The last 2 times I was there I worked with Tony, and all I can say is he is a great asset to the service department. More