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Nucar Honda of Westford - Service Center
Westford, MA
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Nucar Honda of Westford - Service Center
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June 24, 2019
Rebeccal was wonderful. Rebecca was wonderful. She kept me updated on the progress of my appointment and made me and my granddaughter comfortable. Would love to have her ch Rebecca was wonderful. She kept me updated on the progress of my appointment and made me and my granddaughter comfortable. Would love to have her check us in again More
by TIGGERm66
Verified Customer
June 24, 2019
Recommended service Great service speedy and right to the point and nice and cheap the service here is amazing if you ever need service done here go see Sam he’ll take ca Great service speedy and right to the point and nice and cheap the service here is amazing if you ever need service done here go see Sam he’ll take care of you guys More
by Bam Bam 13
Employees Worked With
June 21, 2019
Recent Visit Very friendly customer service and services were completed quickly. I've taken my car here several times and would recommend it to others. Thank you! Very friendly customer service and services were completed quickly. I've taken my car here several times and would recommend it to others. Thank you! More
by KIBAKER
June 20, 2019
Convenient and friendly Great help and waiting room. Very friendly service help. My visit was brief but with a Dunkin across the street and computers and WiFi available the Great help and waiting room. Very friendly service help. My visit was brief but with a Dunkin across the street and computers and WiFi available the time just flew by. More
by TONY.BOUCHER
Employees Worked With
Anthony Ferreira
June 18, 2019
Recall Garrett was very attentive and made sure I was taken care of. Answered all my questions and made me feel very comfortable with him and the service cen Garrett was very attentive and made sure I was taken care of. Answered all my questions and made me feel very comfortable with him and the service center. The driver (unknown name) was also very nice and they both had a great sense of humor More
by Ask
Employees Worked With
June 17, 2019
Multiple people ssies Had my 18 crv serviced and oil changed previously at boch . From the day I got it back it was intermittently leaking oil (strike one )As I am very bus Had my 18 crv serviced and oil changed previously at boch . From the day I got it back it was intermittently leaking oil (strike one )As I am very busy , I didn’t have time to travel from methuen to Westford and wait for upwards of 3 hours to have this checked out . Then my nav screen and my dashboard displays started to give me issues, so I had to bring my crv in As I was making appointment, I informed scheduler that I had an extended warranty and asked if I would be able to get a loaner so that I wouldn’t have to wait for upwards of 3 hrs for this to be diagnosed. She informed me that that would be up to my advisor. This was at 10 am . She scheduled me at 1230 that day . Now I need to ask my wife to stop what she was doing and to drive me to Westford so I don’t have to wait upwards of 3 hrs for a diagnosis. So I arrive at the service area and they don’t have any visit set up for me at all !! Strike 2 ! Now while talking to advisor David , he advised not to worry and it will get figured out . ( David was very nice and assuring) I soon received a text from David stating if I have any questions, please send ext me at this number. That was at 1247 After a few hours and a few texts looking for any update Sam calls me and tells me my car is due for an oil change , can we do it . I approve it . I soon arrived back At boch and everything is explained to me as tony I was having an oil leak and electronic issues . The oil leak was a mistake that boch service on my last visit . Which I was given a a $20 discount on an $70 oil change !! Why would any service charge you again for a mistake you brought it in for ?? No, no never again. More
by Mpmackey
June 17, 2019
Service review Waiting area comfortable. Service staff friendly. Convenient location. Coffee was good Took longer than anticipated for oil change, tire rotation Waiting area comfortable. Service staff friendly. Convenient location. Coffee was good Took longer than anticipated for oil change, tire rotation and computer update...over 2.5 hrs. More
by Sciccone
Employees Worked With
David Lamb
June 17, 2019
Car seat cleaning Did a great job cleaning the seats. It was an all day affair but they set those expectations ahead of time. Always pleased with the service work Did a great job cleaning the seats. It was an all day affair but they set those expectations ahead of time. Always pleased with the service work More
by SDEYOREO
Employees Worked With
David Lamb
June 17, 2019
Good experience Awesome people and service. Please consider adding vacuum and car washing. That would take it over the top. This is standard at some other places. Awesome people and service. Please consider adding vacuum and car washing. That would take it over the top. This is standard at some other places. More
by SHURSB
Employees Worked With
David Lamb
June 16, 2019
Electronics issue causing false open door alarm Entry alarm was occasionally going off in driveway for no reason. Also, twice there was a repeated 3-beep warning while driving, for no reason. Inte Entry alarm was occasionally going off in driveway for no reason. Also, twice there was a repeated 3-beep warning while driving, for no reason. Intermittent problems can be hard to find. But my service advisor, REBEKAH MARTINEZ, explained that Honda has a national support center where electronics problems can be diagnosed. Sure enough, they diagnosed the problem in short order: the front passenger door latch was sending out false signals. They ordered the part and the next day they fixed the problem in less than two hours. No charge, under warranty. Great service, great expertise, great price! More
by Bill
Employees Worked With
