Nucar Honda of Westford - Service Center

Thanks Tony The prices have always been higher here so I expected that. The service rep I worked with was great though and was very helpful. Prices definitely nee The prices have always been higher here so I expected that. The service rep I worked with was great though and was very helpful. Prices definitely need to be improved though. More

Poor Customer Service I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I brought my vehicle in as I always have to your service center. I was told there would be no problem getting an oil change if I was there by 7:15. I sat waiting approximately 30 min when I was approached by the service rep. Telling me they would not perform the service because they did not have a service tech to do the work. This is not something that I was expecting after all the $$$ I've given the dealership(bought 2012 Pilot new and serviced at location since) Let alone the dealership still owes me a complete vehicle detail because I had a tech not properly perform a prior oil change. But the dealership has not followed that up, because they hope I have forgotten. This reminds me of my daughter taking her vehicle to you folks for an oil change and inspection. She had an issue with a headlight alignment and was told Boch Honda West could not make that adjustment because her vehicle wasn't a Honda. The dealership stuck a young lady(my daughter) and would not help her.... Bad on You folks. I have had great service from Amanda Grey, but I was surprised not to hear back from her after this incident. More

Quick and Easy Quick and easy. Accommodating. Every one was professional, kind and nice. Mornings timing wise for service much quicker than my last appointment in th Quick and easy. Accommodating. Every one was professional, kind and nice. Mornings timing wise for service much quicker than my last appointment in the afternoon. More

10k service Dave found a coupon for a wiper blade to cover cost. I appreciate he saved me the Timor and money on routine service. I will continue to use Boch Hond Dave found a coupon for a wiper blade to cover cost. I appreciate he saved me the Timor and money on routine service. I will continue to use Boch Honda Westford. More

Flawless Service Experience I needed basic maintenance and a headlight changed. I was able to get a Saturday appointment on Friday afternoon. Amanda took me right away, checke I needed basic maintenance and a headlight changed. I was able to get a Saturday appointment on Friday afternoon. Amanda took me right away, checked my service records and determined that an indicated service was not yet needed. The service was done in advance of the target time. More

Outstanding Went in for an inspection sticker and had outstanding treatment from start to finish. The waiting area is very comfortable. Was told it might take an Went in for an inspection sticker and had outstanding treatment from start to finish. The waiting area is very comfortable. Was told it might take an hour and a half but was done in less than 45 minutes. Everyone there was helpful, pleasant and professional. More

Oil change and multi-point inspection The did a great job, kept me informed when needed, and made me feel welcome. I arrived on time and they took me right away. The did a great job, kept me informed when needed, and made me feel welcome. I arrived on time and they took me right away. More

Quick & pleasant Amanda Gray has given me exceptional service & care since I purchased my car. I never had to do a thing not even make a timed apt. She said don't worr Amanda Gray has given me exceptional service & care since I purchased my car. I never had to do a thing not even make a timed apt. She said don't worry when you get here I will get you in right away. Which is great, I live 45 minutes away. That girl is a keeper, great people skills & exceptional service are hard to come by. Also my salesman Jean was fantastic too. The only thing I wasn't to imprest with was a not so great job cleaning the car. The interiot had drips from the upholstery cleaner, I purchased the 624..00 add on. I wouldn't pay the 1,000 they wanted for buffing/cleaning it. Jean said they would still do it, but it didn't look like the car was buffed. More

Dealership service for me is good. Since 2012 I have been going to this dealership for service on my cars. I have traded in and bought cars there. Yesterday I brought my 2017 in for se Since 2012 I have been going to this dealership for service on my cars. I have traded in and bought cars there. Yesterday I brought my 2017 in for service. I requested David Lamb as he has taken care of my car before for service. He seems to me to be most knowledgeable, courteous, and gets things done in a timely manor. Yesterday was no exception. He even took care of a recall on my car that I didn’t know about yet besides the oil change and state inspection sticker. So far, I have confidence in this dealership’s service department. More

John Waugh is a fabulous customer service rep! I brought my car in with an unidentified noise, so it needed some sleuthing. John was very clear about the potential diagnostics charge, and I appreci I brought my car in with an unidentified noise, so it needed some sleuthing. John was very clear about the potential diagnostics charge, and I appreciated that clarity. As it turns out, that charge was absorbed into my service charge — exactly as advertised — and I was just relieved that the problem (brakes! Yikes!) was identified and repaired. More