Nucar Honda of Westford - Service Center

Great service First time having car serviced here. David was great - kept me updated on progress and just generally helpful. I will definitely return for future dev First time having car serviced here. David was great - kept me updated on progress and just generally helpful. I will definitely return for future device. More

Excellent service center Super helpful and courteous service staff from the time you pull in the bay to the woman (Kelly) working at the cashier check-out. Polite and friendl Super helpful and courteous service staff from the time you pull in the bay to the woman (Kelly) working at the cashier check-out. Polite and friendly. More

Inconvenience I had an appointment to get new tires and made it clear I needed my car done by 3:00The sales associate was aware I needed to pick it up at a certain I had an appointment to get new tires and made it clear I needed my car done by 3:00The sales associate was aware I needed to pick it up at a certain time as well. When I showed up to pick up my car - at 4:00, the car had just started getting worked on. The sales associate was very insensitive about me needing the car back so that I could pick my kids up from daycare. I ended up leaving at 4:30. The sales associate (Anthony) was rude and dismissive. However, the woman at checkout was very nice and there was a manager (Chris) that tried to fix the situation. I understand that things happen but I wish that Anthony called me and let me know that my car would not have been ready on time (that would have allowed me to make alternative arrangements for a ride or to pick up my kids). Overall, I am not happy with my service. I go to Honda for the tires because of the great customer service and the convenience. This visit came up short and will definitely make me question my brand loyalty. More

Tire rotation The problem was solved partially but the annoying sound is still present as a result of uneven tires wear. However this should not happen at 17K mile The problem was solved partially but the annoying sound is still present as a result of uneven tires wear. However this should not happen at 17K miles, and I am convinced if the tires need replacement to remedy the problem, it must be covered by the manufacturer’s warranty. More

Never disappointed! I purchased my vehicle at Boch Honda West and always have it serviced there. This visit, like the others, included great service. Dave was attentive, I purchased my vehicle at Boch Honda West and always have it serviced there. This visit, like the others, included great service. Dave was attentive, communicated well, and made sure I got the service I needed. More

Unacceptable service Step daughter bought vehicle here last fall. Has had issues, major one being A/C, which is a real treat this time of year. Service is aware of the iss Step daughter bought vehicle here last fall. Has had issues, major one being A/C, which is a real treat this time of year. Service is aware of the issue, bad compressor apparently. Has made numerous appts. to correct the issue, but is always given the run around when she arrives. Excuses such as, "we don't have the part, machine is broken to reclaim refrigerant, Boch Norwood has the part but, and I loved this xx excuse, we're not associated with them. Hottest part of summer and service can't seem to fix a fairly simple problem. Seems a bit sexist to me that they'll consistently blow off a customer because she is a young lady, and feel this is acceptable professional behavior. I know this will receive no action on Bochs part, but feel like Ernie Sr. Is rolling over in his grave with the way his good name is being besmirched by his non service department. I'm sure if this was not a warrantee issue and was getting paid for, it would have been taken care of long ago. More

Professionlism Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write Needed warranty and other work done. Sservice was perfomed promptly and professionally. Sincere and efficient greeting and processing at service write-up. Repairs done quickly and we were immediately contacted that our car was ready. More

Could not fix issue This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again This is a heat related issue that has not yet been repaired. Still fails when the temp get hot. Runs fine in cool weather. Try try again More

Over priced for transmission fluid change Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not Was charged $120 for transmission fluid change which included a $25 off coupon. Local shop charged half the price. Was also told that they did not have a night drop off which they actually have. More

Great job! My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I w My support service woman was fast, knowledgeable and personable. My issue was treated quickly and expertly. The experience was a total pleasure. I will return! More