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Nucar Honda of Westford - Service Center
Westford, MA
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Nucar Honda of Westford - Service Center
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August 28, 2019
Excellent Service department was great, they were friendly, accommodating and kept me informed the whole time they had my car. Excellent service. Would definit Service department was great, they were friendly, accommodating and kept me informed the whole time they had my car. Excellent service. Would definitely recommend Boch Honda West. More
by Pilotowner3
Verified Customer
August 28, 2019
Quick and efficient I needed a service and needed it right now. 1 hour after I drove in, I dove out with my oil changed and tires rotated. I needed a service and needed it right now. 1 hour after I drove in, I dove out with my oil changed and tires rotated. More
by AMR_HAFEZ
Employees Worked With
John Waugh
August 26, 2019
Won’t be going back The people are friendly but the last 2 appointments I made scheduled times and still waited 2 hours I think unreasonable when I schedule at 10/10:15 n The people are friendly but the last 2 appointments I made scheduled times and still waited 2 hours I think unreasonable when I schedule at 10/10:15 not out till noon. More
by AXSTR255
Employees Worked With
Don’t remember who honestly not my contacts fault
August 26, 2019
Service appointment Anthony went above and beyond in helping me with my service appointment. I will definitely call him in the future for any service appointment needs. Anthony went above and beyond in helping me with my service appointment. I will definitely call him in the future for any service appointment needs. More
by KRISTIN
Employees Worked With
Anthony Ferreira
August 22, 2019
Happy and helpful and informative Price is always a little bit higher at the dealership but I have been happy with the knowledgeable friendly service I've always met with. Price is always a little bit higher at the dealership but I have been happy with the knowledgeable friendly service I've always met with. More
by JEREMYANDMARY
Employees Worked With
David Lamb
August 22, 2019
Very pleasant experience. Brought my car in for accessory installation. Was greeted by David Lamb. He arranged for a shuttle to and from work. Work was completed early and D Brought my car in for accessory installation. Was greeted by David Lamb. He arranged for a shuttle to and from work. Work was completed early and David called me. Everything went great. I will definitely use this service department and David Lamb again. More
by Rjohnso2
Employees Worked With
David Lamb
August 19, 2019
Fixed car Fix made on item that was missed on new car purchase. So, not the best start Was given run around for over a week, doing all the leg work and reques Fix made on item that was missed on new car purchase. So, not the best start Was given run around for over a week, doing all the leg work and requesting on my own. More
by Djwilson19
Employees Worked With
Kirk Derderian, Zach Johnston, Kailey Vidal, Brittany Barry, David Lamb
August 16, 2019
Clean facility. Friendly staff Easy and efficient check in process. Facility is very clean and designed to make the customer comfortable. Staff all seem to be happy and committed to Easy and efficient check in process. Facility is very clean and designed to make the customer comfortable. Staff all seem to be happy and committed to excellent customer service. Just a few minor glitches. My service associate texted her number to me to use in case I needed to contact her. I tried to do so, but got no response. So, I tried calling her via the Boch service phone menu. But, she was not on the menu. I then tried any random service associate on the phone menu and was able to have my question answered. When I was called to let me know my vehicle was ready, I arrived about 45 minutes later. For some reason the paperwork had not been completed and I had to wait about 15 minutes more. I don’t know whose fault that was? These were minor complaints, though. I will certainly return to Boch Honda West. More
by Concordriver
Employees Worked With
August 15, 2019
Disappointing Service Came in for an oil change. The service rep suggested I also have my tires rotated. Never mentioned to me anything about time. 50 minutes later I check Came in for an oil change. The service rep suggested I also have my tires rotated. Never mentioned to me anything about time. 50 minutes later I checked to see the status of my car. At that time he stated the job normally takes 1.25 hours which seems excessive. By the time the job was completed and Dave came back it was 1 hour and 40 minutes causing me to miss my scheduled appointment. I spoke with Dave about this and his response was that he told me upfront how long it would take. Obviously, I would not have had the tires rotated and purposely miss my appointment. Very disappointed with my service experience. More
by jawnorwood
Employees Worked With
David Lamb
August 14, 2019
Quality Service From making the appointment, checking in, reviewing the service completed, paying the bill and driving away everything was friendly competent and prof From making the appointment, checking in, reviewing the service completed, paying the bill and driving away everything was friendly competent and professionally done. Met y expectations in every way. More
by ClarityKev
Employees Worked With
John Waugh
