Nucar Honda of Westford - Service Center

State Inspection Routine annual state inspection, expectation about timing was set and met. Waiting area was comfortable during the duration of the appointment. Over Routine annual state inspection, expectation about timing was set and met. Waiting area was comfortable during the duration of the appointment. Overall it was a straightforward process with Rebekah. More

6hr tire replacement I set up a service appt. a week and a half ahead of time. Explained I had a lease through the dealership with the tire and rim protection. Told the re I set up a service appt. a week and a half ahead of time. Explained I had a lease through the dealership with the tire and rim protection. Told the rep I had a damaged tire that would need to be replaced. Rep asked and was given tire info. I got to my 10am appt at 945. Service rep explained tire and rim protection service can take an hour to two which was fine. After an hour and a half, service rep came to the waiting room to let me know it would be at least another THREE hours because they didn't have the right tire. Had to leave to pick up my son from school and drive 40 minutes back again to have the tire finally replaced. Except now on the way home, it was rush hour and took over an hour an a half to get back. You stole my entire day for one tire...that's service!!! :-( More

Quick Inspection Took my car for inspection and it took 45mins to complete as told by Rebekah. Lounge is great, enjoy free coffee and internet. Will got for next major Took my car for inspection and it took 45mins to complete as told by Rebekah. Lounge is great, enjoy free coffee and internet. Will got for next major service to see the service quality. More

Good service experience They offered hassle free warranty service on the same day I called. The wait time and results were just as outlined. Although the mechanic who checked They offered hassle free warranty service on the same day I called. The wait time and results were just as outlined. Although the mechanic who checked my vehicle created a lengthy list of other items that weren't necessary at the moment, the service representative was completely understanding and polite when I said I would have that work done later by my own mechanic. More

Can’t get it right Not sure what is going on. My Honda Accord has 32k miles and I’ve got it serviced at the Boch Westford 4-5 times already. 1st visit was great and felt Not sure what is going on. My Honda Accord has 32k miles and I’ve got it serviced at the Boch Westford 4-5 times already. 1st visit was great and felt trustworthy but ever since then the service has dropped their game. Every time I leave the dealership after an oil change and tire rotation, my engine and tire indicator turns ON after driving off. At first I was nice about it and thought everyone makes mistakes, but this happens every service. There is nothing wrong with my car. Ive learnt how to reset the settings myself and I basically gave up. Last service they gave me a complementary oil change which was nice of them to do but my last visit, I was promised a $10 off coupon and never got it, my oil maintenance Code still states that I need to change my oil and filter, and I got a ridiculous estimate of getting new tires that cost $1200 which the numbers don’t add up. Tires alone cost $700, not sure how to increases to $1200. Must be the premier package. sorry guys but I can’t continue to bring my car to someone that I can’t rely on, it was great for me because I live 10 minutes away but i rather travel more to get the proper work done with no worries. More

Always have a good experience, But.... I am always satisfied with the service I receive at Boch Honda West except this time I was a bit disappointed. After leaving the dealership; I noticed I am always satisfied with the service I receive at Boch Honda West except this time I was a bit disappointed. After leaving the dealership; I noticed something really minor seemed “off” and I immediately called and spoke to someone who said the gentleman who had been helping me would return my call as soon as he finished with his present customer. Three days later and no call. More

Great place great service I bought my 2019 ridgeline last year and have been pleased with Service every time I’ve gone in thank you for a great job! I bought my 2019 ridgeline last year and have been pleased with Service every time I’ve gone in thank you for a great job! More

Great customer service Anthony Ferreira provides great customer service. He is always so friendly and helpful and gives an accurate estimate of how long repairs to your car Anthony Ferreira provides great customer service. He is always so friendly and helpful and gives an accurate estimate of how long repairs to your car will take More

Yearly service, inspection Good experience except when John said he would be right back with the paperwork; he showed up about 20 minutes later with the paper work. Good experience except when John said he would be right back with the paperwork; he showed up about 20 minutes later with the paper work. More

Great place, everybody is nice, prices are way too high! Almost everybody that I have dealt with here has been great. It is a nice comfortable place. They get the job done very well, but prices are ridiculou Almost everybody that I have dealt with here has been great. It is a nice comfortable place. They get the job done very well, but prices are ridiculously high. Be careful when purchasing service contracts here. My understanding was that the one I purchased would for 7 years from the time I bought my car, but it expired after only 4 years because the car was 3 years old at the time I purchased it. The Boch Honda employee at the time failed to make this clear to me. I would certainly not have purchased a service contract which was nearly half way to expiration. More