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Nucar Honda of Westford - Service Center
Westford, MA
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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521 Reviews of Nucar Honda of Westford - Service Center
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January 23, 2020
Worst service department I have ever dealt with. Repairs took 5 weeks, an extra 3 weeks due to them breaking the car’s computer. The car now has no dashboard lights which worked when it was brough Repairs took 5 weeks, an extra 3 weeks due to them breaking the car’s computer. The car now has no dashboard lights which worked when it was brought in. A few dollars in quarters went missing. The communication was practically non existent unless prompted by me and even then was awful. More
by John
Verified CustomerEmployees Worked With
January 23, 2020
CRV Small service at Boch Honda This job took way too long for a small job; I was waiting 2 hours without communication; then had to ask. Then it took 3 minutes more to finish. Not This job took way too long for a small job; I was waiting 2 hours without communication; then had to ask. Then it took 3 minutes more to finish. Not vey happy with the wait times at Boch Honda. More
by SUEANDSTEVESMITH004
Employees Worked With
January 22, 2020
i like the fact that i pull into a warm, clean garage, am greeted immediately by a very professional staff, and a van service takes me to work. oh and they fixed my problem and know if it is covered under w greeted immediately by a very professional staff, and a van service takes me to work. oh and they fixed my problem and know if it is covered under warranty... a very important detail! More
by NANCY
Employees Worked With
CJ Caldwell, Anthony Ferreira
January 21, 2020
Nice folks in the service dept.. the shop is well run and respects the customers time and intelligence....hearing Ernie Boch’s voice o the recorded message is.. er... whatever respects the customers time and intelligence....hearing Ernie Boch’s voice o the recorded message is.. er... whatever More
by BRANDON.BILL
January 20, 2020
Service was very good from the time I arrived, until checking out. Found cost of work to be very high. Overall, pleaded with work, not rates. checking out. Found cost of work to be very high. Overall, pleaded with work, not rates. More
by CTD1976
Employees Worked With
January 20, 2020
Like when she was in the Finance office, Rebekah was very pleasant and helpful. And my car was ready in 90 minutes just like she predicted. pleasant and helpful. And my car was ready in 90 minutes just like she predicted. More
by RMN23
Employees Worked With
January 16, 2020
The service advisor was excellent, I was very pleased with my visit. He took care of the vehicle quickly and I was on my way to work without a lot of discussion. He did suggest other possible service, wh with my visit. He took care of the vehicle quickly and I was on my way to work without a lot of discussion. He did suggest other possible service, which I said I would take care of in a future visit. There was no pressure which I was happy about. The shuttle van driver made the trips back and forth to my place of employment. He got me to work and back in a safe but prompt manner. Overall my experience was very positive. More
by BILLFIRE5
Employees Worked With
Paul and the courtesy van driver
January 15, 2020
Fast and professional Paul Morrison explained everything to me about my service options and I was driving off in my car in 90 minutes. The waiting area was good and includ Paul Morrison explained everything to me about my service options and I was driving off in my car in 90 minutes. The waiting area was good and included coffee and multi screen televison. I also got to talk to my salesperson, Zach Johnson. I had questions about my 2016 Honda CRV and he was helpful in answering everything and telling me about new models coming out this year. More
by DPS Video
Employees Worked With
Paul Morrison
January 14, 2020
OIL CHANGE I only have good things to say about this dealership and Mr. John Waugh. They know what they are doing and provide friendly service. I will strongly r I only have good things to say about this dealership and Mr. John Waugh. They know what they are doing and provide friendly service. I will strongly recommend this dealership. Regards Theodore Kalmoukos More
by KALMOUKOS
Employees Worked With
John Waugh
